Ordering was fine, instructions were clear. I didn't get a time slot on the morning of delivery so e-mailed you, got a prompt response and the frame was delivered. Unfortunately when I opened up the box it had been damaged in transit, there is a chip on the edge of one of the short sides. I was also not impressed with the cutting of the mount as it has been overcut on three corners and the cuts are clearly visible on the right side. I e-mailed you immediately on the Thursday evening to let you know there was a problem and asked about returning the frame and getting a refund. I have heard nothing back so am now even less impressed by your level of service and customer care. Linda Cowie