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Wayne Kenward
DO NOT USE - No delivery, excuse after unbelievable excuse. I ordered 4 frames on Monday 30th July on a 5 day turnaround and next day delivery, the order was for £266 as 2 of the frames were pretty large. 5 days came and went, nothing, no frames, no emails telling me there was a delay and no dispatch notification. Day 6 I emailed for an update and get told due to staff illness my frames would be Wed/Thurs the following week. OK, these things happen, it would have been nice to have been told, but at least I would still have time to frame my pictures ready for an exhibition on Saturday 11th August. Come Thursday, nothing, no delivery, no emails so once again I chase. This time I get a reply on Friday telling me that Yodal didn't collect. I requested a pre 10am delivery for Saturday or a refund, I get told no chance of a pre 10am Saturday delivery but they would refund, no chance of making my exhibition on Saturday now. 17 mins later I requested a Monday delivery as I wanted the frames for my office after the exhibition only to be told the boxes had been opened, the frames dismantled and they would now have to order more frames in to remake my order. Picframes.co.uk are a company that can not make my frames in 10 days despite stating on their website its 5 days, but they can un-box and dismantle 4 frames in 17 minutes, unbelievable. What a waste of time, I'd suggest anyone who wants to use Picframes.co.uk, don't. Go to your local framers, it's where I'm going once I get my refund.
6 years ago
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Picframes.co.uk has a 4.7 average rating from 5,438 reviews