I had a frame custom made, which turned up scratched and stained. They offered a replacement, which turned up and showed even more marks than the first one. They kindly refunded the frame, as it was not suitable to frame my art work at all. They did say they would have a strong word with the production team but I have now gone to my local framer to get a frame made. Might cost more money but at least I'll have a frame in good condition.
5 years ago
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