I ordered my custom made frame as a gift. I was extremely impressed with how quickly it was made and sent. I got an e-mail to say it was coming by courier so I called to change the delivery to my work. My parcel had been sent two mins before but they caught the driver who kindly waited for the address to be changed and it was delivery to my nominated address the next day. Once I received the frame I was extremely satisfied with the fantastic quality. For the price I didn't expect it to be as lovely as it is. It fit my picture lovely and it looks lovely. I am really impressed with my frame, the service from the company and delivery. I would definitely recommend this site if your looking for high quality custom made frames at very reasonable prices.