Our experience of using Pickfords for our move was absolutely appalling. They didn't send enough vans or people to move us and ended up having to leave some things behind while I had to ask our house buyer if they would please let us do this!! Even so they left many items behind and we'll never see them again. The removals men damaged our bed base, a chest of drawers and a new metal work bench so badly that they will have to be sent to the tip. We even paid extra for them to carefully take our bed base apart and put it back together again and they massacred it!! Worst of all is their transit Insurance - Centry services. We moved on the 23rd but so far our claim has elicited just two emails from them after the initial one - asking us to pay for a 'furniture restorer' to come and look at the bed base! it's foil coated chip board!! They dont seem to want to send anyone out to actually look at anything and haven't responded to any of my emails since last Wednesday. Today I discovered that the removals company have left behind a load of large garden trays etc which will be next to impossible to replace. Our removals experience was a nightmare which doesn't seem to want to end. We have to live with the knackered items as we're not supposed to move them until they've decided they're going to pay - any guesses as to when or even IF? Because I haven't. Appalling experience, appalling insensitive customer service and a total lack of interest in helping us in any way at all. They got their money and they seem to be quite happy to leave us like this.