How would you rate
"Appalling. We have used Pickfords on numerous occassions, and their teams are professional and polite and very customer service orientated. HOWEVER, the communication behind the scenes is shocking, you constantly have to chase the teams up for details and deadlines and anything really at all, they have you running around, and similar to the other person here, our goods arrived they hadn't been repacked (despite paying for that service), we had several breakages and the claims process is a COMPLETE sham!! Its taken us 3 months so far with me chasing them week after week for updates, and they are still not telling us anything, and asking us to do their job for them, NEVER, NEVER will I use them again. NEVER, don't waste your money, its a real shame, but clearly they have got too big and don't care anymore, or are too cheap and you get what you pay for. APPALLING. I am taking this matter further, and not happy about wasting my time over it, but this can't continue."
"I am writing to you to express our absolute antipathy for Pickfords.
We hired Pickfords to ship our goods from the UK to Abu Dhabi in January 2017.
The goods arrived in Abu Dhabi on the 01 March 2017.
The goods arrived in what I can only describe as an appalling state. It seemed to us that the container must have been dropped, as the amount of damage was implausible.
The goods were packed totally inadequately. Valuable artwork covered in one thin film of bubble wrap. Silver leaf furniture, also in a single sheet of bubble wrap. Antique wooden furniture packed in a single cardboard box, with no additional packing materials. The list is long…
Our safe, containing valuable items did not arrive at all, neither did another number of valuable goods.
We have sent all the necessary photographic and written evidence through to Pickfords, and Centry Services on numerous occasions. We have even contacted the MD, Mr Start and Mr Taylor directly.
It is now the 4th July 2017, and we are still waiting for a suitable response."