Absolutely terrible! Shocking service, long delays, lies and more damaged items than not. We had our items shipped from the UK to Canada and were quote 6-10 weeks, after 10 weeks our items were still in the UK with no sign of any shipping date. We were having to chase Pickfords for any information only to be met with 'I don't know' and a very rude move manager called Rachel who quite frankly couldn't give two hoots about anything! Eventually after my husband leaving a poor review on social media were were contacted by the group sales manager who miraculously managed to give us a shipping date. Unbeknown to them we knew exactly where our stuff was as there was an airtag placed in one of the boxes so knew we were being lied to on numerous occasions. Fast forward to the day our stuff arrived and our hearts sank when we saw the level of damage to our items and the state of some of hte boxes that were being brought in. There were boxes crushed and others with huge wholes and even cables dragging on the floor out of them. That wasn't the worst of it, when we opened some of the other boxes (the people who came to unpack were limited on time and it was the day before Christmas eve so had even tried to leave without unpacking anything!) our items were screwed up and thrown in there. There was clearly a lack of care or professionalism in the way these boxes were packed and it was clear to see from the damage. We had taken the insurance with the company Pickfords make you use and continued to put a claim in following the unpack and the amount of damage. Still over two months later they are dragging their heels to deal with this or come with any resolution. We have done everything they have asked and are left with over £6900 worth of damage that they are avoiding dealing with. Had we known the issues we would have using such an appalling company we would have sold everything in the UK and started again here as not only has the massive delay in our stuff arriving cost us more money we are now left with items that are unusable and we have simply paid money for Pickfords to move and damage our items making them useless. I would give no stars if I could and strongly warn against anyone using this awful company!