We have used Pickfords,the removal company, to pack our items in April 2021 and to store them in their warehouse. Before our move we have asked to provide us with a crate to pack a very fragile antique vitrine. On the day of the move the crate has never materialised. We kept our belongings at Pickford warehouse for 13 months. In June 2021 Pickfords has moved our belongings back to our house. During the move the delivery of our grand piano turned out to be a total disaster:the unprofessionalism of the team, the non-existent communication between the team and their managers had resulted in a very, very badly damaged piano. Most importantly the vital set of the screws, bolts and other important details to re-assemble the piano was lost by Pickfords. The managerial team of the company was late with apologies and is not accepting the responsibility for piano damage and lost of the screws . As a result of their unprofessionalism we no longer can use the piano as a musical instrument. We were offered by Pickfords £40 to get new screws. The Pickford's team of the day of the move included a female worker with very long acrylic nails.I felt very nervous seeing her carrying our items. The whole experience with Pickford's was extremely unpleasant and I seriously question this company Pickford's to handle specialised or antique items . If you have to pack and move antiques or other specialist items like musical instruments, please think twice before entrusting these items into the hands of Pickford's unprofessional movers and packers.