They hound you daily for payment but when they need to respond to a claim they disappear. Avoid this company! They are overpriced and unprofessional. Not only did the movers break a fixture in the house we were moving from but they put boxes in the wrong rooms despite being clearly marked, broke our bed and refused to put the furniture in the correct rooms. When one of their movers broke a fixture in our house, they told us their insurance would cover it. Actually the insurance won't and pickfords won't take responsibility for their own mistakes. We have been trying to get a response from Jade in Aylesford for over a month, she ignores emails and doesn't answer her phone, but she had no problem hounding me on a daily basis to make the overpriced payment. Look for other moving companies, we will never use pickfords again