Appalling. We have used Pickfords on numerous occassions, and their teams are professional and polite and very customer service orientated. HOWEVER, the communication behind the scenes is shocking, you constantly have to chase the teams up for details and deadlines and anything really at all, they have you running around, and similar to the other person here, our goods arrived they hadn't been repacked (despite paying for that service), we had several breakages and the claims process is a COMPLETE sham!! Its taken us 3 months so far with me chasing them week after week for updates, and they are still not telling us anything, and asking us to do their job for them, NEVER, NEVER will I use them again. NEVER, don't waste your money, its a real shame, but clearly they have got too big and don't care anymore, or are too cheap and you get what you pay for. APPALLING. I am taking this matter further, and not happy about wasting my time over it, but this can't continue.