I had used Pimlico Plumbers a few times in the past. They were OK but rather expensive. Last Saturday afternoon, I called them for an emergency. Tom Staple came after 35 minutes of my call. He was very polite and agreeable. He found out the cause of the problem and repaired it right away. He even cleaned up the water leaked from the upstairs bathroom into a very tall wood cabinet downstairs which had collected water like a pond. As the ceiling is almost 4 meters high, he had to go into a very cluttered storeroom to get an extremely heavy ladder to dry the area. Nothing was too much for him. I would highly recommend him for his professionalism and good nature. I would have given him 5 stars for his service but as Pimlico Plumbers is quite pricey, I give the company an overall 4 stars.