“The most awful service I have ever experienced.
Apparently, you cannot give 0 stars, which is a shame, as Pimlico do not even deserve 1 star. Incompetent administration, an engineer who lied and a complaints process which is basically them deciding that you are wrong.
As others have said it's £150 up front. The engineer turned up, worked about 5 minutes and said everything was fine. 3 days later the leak started again in exactly the same place. Pimlico said I would have to pay again to get someone to look at it and that their engineer had advised a replacement which I had refused and that it was all detailed in the engineer report.
Of course, I had never received the engineer report as they had the wrong email address for me, and if I had received it, I would have challenged the false statements the engineer had included in it. I immediately made a complaint, which they dismissed as they had video evidence that supported the fact I was lying about what the engineer told me.
They didn't follow their own 3 step complaints process, they are not a member of any external ombudsmen or complaints scheme. So, when they defraud you and dismiss your claim, you have nowhere to go. Oh and of course they later admitted they didn't have any video evidence and claiming they had was a mistake, but they still didn't refund me the £150 or admit any wrongdoing.
Literally the worst company I have ever dealt with.”
“DON'S WASTE YOUR MONEY
I paid £144 upfront (as required by the company) to have the pest control team on site to address a mice issue.
I explained clearly on my phone call that we know already some specific points of mice entry to the flat. We asked this to be fixed and also to look for any other potential points of entry we we are not aware off.
The person send to our property did not even attempted to fix the issue. Nor did he clean any of the droppings. He did not even remove the board to look at the back wall (skirts) where the holes are. I was told on the phone call that he would start working as soon as he arrives - which meant to be one hour work at least that has been paid.
Instead of doing some work he tried to convince us to call a carpenter to replace a wooden board. This would trap the mice under the kitchen cabinets.
I tried to resolve the matter with Pimico Plumbers but their advice remain the same. Replace the front board and trap the mice under the kitchen.
In one our he could at least have cleaned the area. This hour of work has been paid for - so in the end it is easy money for them.
They get the money upfront arrive at the property and do absolutely nothing.
This is a good business format to scam people.”
“Terribly disappointed with this company & its service. They have become scam artists rinsing people for money. DO NOT USE
I previously used Pimlico Plumbers a few years ago and had no issues with their service whatsoever. However my opinion on them has now completely changed, they sent someone to hang one radiator and this took him 4 hours, this is a 2 hour job maximum, i knew he was longing this job out for as long as possible so that they could then serve me with a massive bill of £465, this is terribly disappointing and completely unethical. Pimlico plumbers, do better and have better values, no one respects a money hungry, ungenuine company. I will never be seeking their services again.”
“The poorest service ever received .
After years of being using PimlicoPlumbers unfortunately the last expirience has been a disaster and not digestable.
They were aware of my issue with the plumbing system as they have worked out several times on this.
Fact is that last month I called them as I was experiencing a new leakage from the shower ( same issue that they fixed back in June), the engineer showed up, not longer than 10 mins, he realised that it was due to blockage of the system that required a professional drainage not to the fault of the underneath switch.
Billed the full cost and insisted to book the drainage service for the day after, something I always carried out with a specialist drainage company in the past .
The following day a new engineer showed up, without any clue about what was the issue, took time to understand what I was supposed to do ( while it’s a recurring service I run twice per year and based on the previous notes the engineer is fully aware of the issue and how to address,it takes not longer than 1.30/2 hours)
Funny enough he spent five hours, he billed 5 hours regardless my shocking reaction and on top of that he did not fixed any issue.
When he left I realized that the whole bath/kitchen system was still blocked and it was not draining properly to such an extent I took pics aas evidence and booked for the day after the drainage specialist company that sent out a very expirienced specialist and tbe issue was resolved in less than two hours . There is a job report stating what was the state of art: apparently not job or very limited and poor job was carried before .
Net net, regardless I have been a loyal clients for years, that the issue of my flat was well known and easy to address, I have been charged for a full call ( 10 minutes follow up ) and for a ridicolous 5hh/1000££ for a routine drainage work that was not carried at all, or totally wrongly and poor executed .
Then I had to pay the other company on top
Almost 1500££ full cost vs average 200-250 usually paid .
Even more unacceptable the early response from their customer service than arrogantly and inappropriately keeps denying the refund and affirming that they did everything professionally,regardless the formal concerns of the engineer who carried out the work and clearly admitted that the job was not done asking me not to escalate the matter but offering to come back again
This is totally unacceptable for a company like PimlicoPlumber, and this is my first complaint ever filed and first negative review written in ages.
I cannot accept primarily the customer service attitude, and their dogmatic refuse to consider the matter the issue the merit complain and the genuine frustration of loyal clients,by denying any evidence and third party report”
“Pimlico Plumbers is nothing more than an overpriced scam disguised as a professional service.
I called them out for a job that any competent plumber could’ve done in half the time and at a fraction of the cost. Instead, I was hit with a ridiculously inflated invoice for work that was neither urgent nor done with any exceptional skill.
When I challenged the charges with clear evidence from a qualified independent plumber, they dismissed it outright — not because the findings were wrong, but because the other company wasn’t "established" enough for their snobbish standards. Translation: they’ll only acknowledge feedback that fits their narrative, and everything else is conveniently brushed aside.
Their customer service is slow, evasive, and condescending. No accountability, no transparency, just arrogance . The only thing professional about Pimlico is how professionally they take your money.
Save yourself the stress and the inflated bills. You’re better off hiring literally anyone else.”
“I had a disappointing experience with Pimlico. I booked an engineer to diagnose a boiler issue. The engineer arrived unprepared, lacked the basic tools needed to access the system, and provided speculative advice rather than a proper assessment or fix.
I was charged £150 for a visit that resolved nothing. When I raised a formal complaint, my concerns were initially dismissed. After nearly two months of being ignored, I had to prepare a formal legal claim. Only then did Pimlico issue a refund, but without any admission of responsibility.
I appreciate the eventual refund, but the delay, poor communication, and unprofessional handling of the issue left a very poor impression. I would not use their services again and advise others to be cautious.”
“Please do not use them ever again! Terrible service; it's all about the money and zero customer care. Our toilet flush was broken, so they fixed it temporarily. However, a few hours after they left, the flush was running everywhere. To our surprise, they recommended changing the toilet flush, even though we had already paid £390. We were happy to change the toilet flush, but they did not say anything so they can make more money on the next visit. to be honest, dodgy and I was hopping for a good service.”
“Avoid at all costs!
Pimlico Plumbers responded quickly after my call, but that’s where the positives end. I was charged £1,500 for a repair that didn’t fix the issue. The engineer replaced valves without properly diagnosing the problem, the leak continued exactly the same, and they even tried to charge me more for a second visit.
I later hired another plumber who correctly identified and fixed the real issue in just 30 minutes !
It’s now clear I was misled and overcharged for unnecessary work. Poor communication, no accountability, and completely untrustworthy. Avoid at all costs.”
“Terrible experience with Pimlico Plumbers.
Work carried out by them lasted less than 12 hours - contacted them and they failed to even acknowledge that the work they carried out was very poor. I ended up calling another company who fixed the issue permanently in half the time and half the cost! stay away from big companies like them”
“Many thanks to Darren Mannnering who, once again, saved the day! If you need a great plumber who can fix anything ask for him. Last week Darren came over and located two problems then fixed both super fast. He really is second to none! Thanks to Darren's apprentice Frank St John too.”
“The worst service - overpriced and questionable upselling, rude customer service that threatened to report me to debt collection because I challenged their assessment, I was thoroughly disappointed and won't ever be using them again.”
“Very disappointed. Expensive with no positive results. The technician came the same day and was polite and conscientious but fixed nothing blaming past work done wrongly according to him. Technician then said the company would send a written follow up report with specific recommendations but I never received anything .”
“I got charged for 150 pounds for visit and I have been told to pay additional 1000.00 pounds to fix my boiler , because it is German company Viessmann boiler part will cost 350.00 pounds plus labour 650 that makes 1000 pounds That is half of price of new boiler plus installation ! Refused to pay scam beg called different company Mason plumbers UK and paid 250.00 fixed charge , no new parts were needed ! It is scam company , do not trust Pimlico plumbers , scammers , I will never ever call them again”
“A disgusting disgrace - a scam company. If i could give them -10 stars I would.
They charge you £150 just to turn up. Then their plumber is an idiot who stands there swearing the whole time. He goes away and gets the wrong part. He says he will call me back. He does not.
They charge £150 for the second visit despite not having done a single thing on the first visit.
The repair is done incorrectly meaning I have to get a different company to come and fix it.
Pimlico refuse to come back to fix it without charging more and more and more money.
They refuse to give me a refund for overcharging me.
After threats of legal action they agree to refund part of the money.
It has been three weeks since they say they paid it and it has not come through. They refuse to tell me why, or any of the details of where they allegedly refunded the money to.
Their customer service and management are stupid, arrogant, greedy and thick.
I still do not have my refund almost a month later.
This company are disgusting crooks, scammers, an utter disgrace.
Do not EVER use them - they should be shut down.”
“Pimlico plumbers gave me a 12 to 6 pm time slot for my faulty boiler. They arrived at 6.50 pm,nearly one hour late and couldn’t get parts as everywhere was closed. Firstly,I would have expected a courtesy call to advise me they were going to be late.Secondly,They should have called me to reschedule. I was charged £180 plus VAT on top for an engineer to visit for 15 minutes to tell me everything’s closed. Won’t be using them again.Very poor”
“Called out for roof leak, was told over the phone the call out is 80 pounds plus first hour of labor to actually try to fix the problem and if it cant be fixed then priced an estimate will be supplied and choice given to proceed or not.
Guy shows up, get on the roof, looks latterly for 10 seconds , says he cant do it because it high and needs scaffolding, this will be 1500 pounds. does not even tyr to fix the problem.
Do not book thiis company , absolutely terrible !!!!”
“Pimilico plumbers came to service our boiler. The clock/timer was working when they arrived and then broken when I checked it the next day. I contacted them to fix it and they told me "it's not possible for their engineer to break the clock". What a crock of ****. We know can't schedule our heating to come on and off in a planned fashion and have to do it manually.”
