“Hi,
They missed an appointment because their engineer just parked the car near my building and tried to reach me by phone (I was in a conference), but he never try the belldoor (my wife was in the flat waiting for them). Now you are trying to charge me anyway, so I disputed the bill. Fortunately me building has CCTV, and the concierge sent an email stating that no plimlico car was in the building at that time. Instead of giving me an apology they are trying to charge this disputed bill with a "nice" 10% discount. This is totally unfair, what should I do?”
“Very poor experience of customer service! Paid £700 for fixing a non working shower and replacement of thermostat. The shower stopped working a week later. Solution given to me was that we will have to pay for another visit as the work was not guaranteed (apparently was written on invoice)!
I wish I had read all the reviews here before calling them. Will not be using them again. You are lucky if your problem gets resolved, if not, you need to keep paying £120 per hour for work that is not always guaranteed!”
“I agree I was completely over charged £1700 to install a hive hub. One person arrived and called in his friend who could have done what was needed and left but he stayed and they both charged me. Do not use this service. Their minimum charge is £1000- and each charged you separately as if you are paying for two jobs. Beware they are very friendly and lull you into a false sense of security.
By the way after spending the entire day they left without synching up hive with the app.”
“Harry detected and heroically repaired a revoltingly dirty, leaking, lead Victorian mains water pipe under our communal stairs, which included drilling though concrete, complex problem-solving, several trips across London to various suppliers to find fittings for the nightmare non-standard issue pipe, without ever complaining or needing to eat or drink! The job took most of the afternoon and when he finished at around 5.30pm I was amazed that the office had booked him for two more jobs that evening! Thank you Harry, great work!”
“Always efficient and jobs carried out to very high standard. Although they're pricey they can be relied upon to carry out work correctly and professionally.”
“I was shocked to be charged £703 for replacing the seal around a bath, as the job apparently took 4.5 hours. Pimlico Plumbers were pre-advised that the gap between bath and wall was large and silicone wouldn't be sufficient. The plumber removed the old silicone and concluded that this was indeed the case, so had to go and buy some bath seal trim - at my expense. The whole job of removing the old sealant and applying the new trim took 4.5 hours, which seems an extraordinary time for a relatively simple task. Pimlico Plumbers refused to acknowledge that they were insufficiently prepared for the job, at my expense, and that the time taken to complete the work was excessive, again at my expense. I was shocked and disappointed with the whole experience.”
“Brilliant service from start to finish. Sorted out a major fault in the heating system due to an incorrect installation by previous 3rd party provider. Clear communication of the issue and potential solutions throughout. Gave good confidence of a job well done and issue sorted for good.”
“I just had a horrible experience with a carpentry job with Pimlico Plumbers. I asked them to fit engineered wood floor and skirting on the ground floor in the kitchen area. The job ended up being 2x as expensive as alternative providers but I needed to do it urgently. As a result, Pimlico Plumbers did such a bad job that I have to redo everything.
Among other issues: the wood was not cut to size so that there are horrible gaps under the door.
The parts of skirting and steps are coming off.
The underlay is sticking out.
There are gaps between the floorboards.
There are gaps between floor and skirting.
Of course I submitted a complaint and now they claim that I don’t have any guarantee on the job (not sure how it is legally possible) and that as a gesture of good will the same engineer who did such a horrible job will come to fix some bits. I wonder who is going to pay for the damaged floor boards.
It just looked so incompetent but my main hope was that Pimlico Plumbers is a reputable company who will do a good job and will fix a problem. Apparently I am mistaken.
Maybe good for a small job, horrible for anything else. Terrible customer service.
Of course will be taking further legal steps.”
“Michael was great. He fixed our problem - bit of an own goal, as we had mis set the thermostat on the boiler. He explained the best setting, and was patient and very pleasant when dealing with two elswely technophobes. Well done again to Pimlico.”
