“July’2021.
I needed a relatively small window adjustment done; but nobody could do it! I tried everywhere/ everyone. Then, on my mobile, I came across Pimlico Plumbers. Ben, an experienced gentleman Carpenter, was an absolute pleasure.
I paid £120 for the assessment (money well spent), which will be deducted from my final invoice.
Sometimes it pays to go to the Best!
S.Solomon”
“Good old fashioned reliable & professional service. Friendly, qualified, prompt & knowledgeable staff... from team answering the phones to the variety of service personnel. Trust is everything & respect for customer & their home too.”
“Dear Pamlico Plumbers
Today, 24th June, I had my boiler serviced by Glen. I am very impressed by his work ethic. He took the time to do a thorough job. He is a great asset to your company and its reputation. His name would be at the top of my list.
M. Hendrick”
“My boiler was fixable but the guy came round and said it wasn't worth fixing due to age. He then gave me a quote for a new boiler for more than £4,000. I got several alternative quotes for about half the price. I paid a Saturday rate of £190 to be told my boiler wasn't worth fixing and then to be given an outrageous quote. A few days later another plumber came round and replaced the gas valve and serviced the boiler for £270 and told me the boiler was in good condition. I would never use Pimlico Plumbers again... very expensive and very disappointing service”
“Fast call out, professional response and have always been reliable. We know if we have an issue with a leak or the roof, Pimlico are the only people we can trust to do it properly.”
“We cannot fault Pimlico Plumbers and the plumber who completed our work highly enough - the book service and customer service was user friendly and easy to use.
The plumber was great, investigated the problem, explained to us what had happened and what the options for repair / remedy were and resolved the issue with no hassle.
Will certainly use again!”
“I have been using Pimlico Plumbers for the last 9 years. I wish to commend Billy Lennox for his professionalism, problem diagnosis and then his workmanship in solving a very complex plumbing problem relating to the hot water system in my house. He did an outstanding job. Thank you.”
“This not a rating for Pimlico but a personal recommendation for DARREN EVEREST who was very professional and did an excellent job and explained how and why the installation of my twin thermostatic was going. Very Safetied customer.”
“I had an Pimlico engineer who wasn't be able to fix a leaking but he charged me anyway plus he charged me 150 pounds for extra 20 mins past 6pm although he spent at least 30 mins on call with his partner and I paid for that time,
I have complained to the customer service who said we will fix the issue and back to you with the refund but they are totally disappeared . very expensive VS poor service”
“The technician that has helped me Lee sorted out the problem very well and given me thorough explanation about the device I'm using. He has been punctual, friendly and efficient.”
“My boiler was fixable but the guy came round and sound it wasn't worth fixing. He then gave me a quote for a new boiler for more than £4,000. I got several alternative quotes for about half the price. I paid a Saturday rate of £192 to be told my boiler wasn't worth fixing and then to be given an outrageous quote. A few days later another plumber came round and replaced the leaking valve for £100. I won't be using Pimlico Plumbers again.”
“Efficient, knowledgeable, equipped with the right tools, courteous, and tidy. Of course expensive but as the service is so reliable it is worth the cost.”
“Phoned about 4.00pm to arrange a boiler service expecting to wait a couple of days. Arranged for the next day.
10 minutes later they phoned to say someone can be with you in an hour,will that be OK. Obviously,Itwas.
Not many companies would be so efficient.
Well done Pimlico Plumbers.”
“I had a boiler service and was told a gasket needed replacing. I asked the engineer to replace it and he went to get the part. He did not reduce the charge for the considerable time he was absent and I paid without checking times properly.
When I phoned to complain I was told his vehicle tracker showed he had been away fromy property for 40 minutes. I believe he was absent from my flat for more like 75-90 minutes. There should have been a reduction in cost for this.
The customer service woman who phoned me back was unresponsive and had no time at all for my story.
My experience is that if you have a fixed-rate boiler service with this company (which I won't again myself) do not get them to carry out any additional work needed as you may be overcharged.”
“I use this company as it’s quick to turn up, reliable and professional. You know you are going to get a 5 star job with 5 star service. Hence my review score.”
“I had an experience with Pimlico Plumbers recently that I found bizarre. We had a leak from a shower on the first floor; water was coming through the ceiling into the kitchen on the ground floor below. I mailed Pimlico asking them to take a look.
When Pimlico has called in the past, they have cured the relevant problem and then recommended some kind of ancillary work. And as long as the main job has been done, I have gone along with this; a plumber needs to earn where he can, just like the rest of us. It may even be helpful; I have to take their word for it.
They came soon and went to work while I was at the office. My wife gave them the number to call me at work so that the plumber could recommend his extras, which involved some kind of new pipe above the kitchen. As usual I said, yes, go ahead.
When I arrived home from work I read the description of what Pimlico had done and saw the bill, which came to around £2,300. There was no mention of fixing any leak. There had been some sealing work done in the shower and a new pipe over the kitchen but nothing that looked like they had attempted to cure a leak. A couple of days later I sent Pimlico a video of water streaming through the kitchen ceiling.
A senior individual visited and appeared to me concerned. Next he bought a plumber to run some tests. This came up blank; they were unable to determine the cause of the leak. They said they would have follow up with a trace and access and that would cost £3,000 but, given what had gone on before, Pimlico could consider a discount on further work. I discussed that with my insurance company, who said that sounded rather expensive and they would expect the price to be in the £300 to £400 range.
I then called Plumb London. I paid a little around £120 for one of their plumbers to look at the leak and diagnose the problem. The diagnosis was in line with what the insurance company had guessed it would be, just by listening to my description of the problem over the phone.
Curing and restoring involved pipe and tap work, removing tiles and retiling, sealing and grouting, followed by installing new shower screens. This came to around £2,000. Had I continued with Pimlico, I would have been paying over £5,000 before any work on a leak had been started.
There have been no problems since. Plumb London also fixed the new pipe above the kitchen that Pimlico had installed but was leaking.
Pimlico tell me that I do not have a complaint because the work was “authorized” and they had offered a discount on future work. It seems easy to offer a discount when your quote is many multiples of the market price.
My objection remained that I had not called them to carry out the work of their choice; that ancillary business has to be earned; and that whatever work they did in the shower was of no value to us because we had to undo it to fix the leak. I wanted my money back.
The last mail I had from Pimlico gave a version of events that I saw as incorrect. I have gone back with corrections. I am happy to continue discussions with Pimlico but Pimlico has stopped responding.”
