“I was charged £845 pounds for a job that only cost £120 pounds . I had bad experiences in my life but nothing like this one. I complaint and even prove the known costs without avail . I did file a complaint with the appropriate authorities and awaiting to hear”
“I called them for a very simple job to fix the water leaks from the radiator's valve. The engineer who came around my place spent 10mins checking the radiator's valve and other unnecessary parts at first. Then he told me that he has to go shopping for the parts. And he returned to my place with empty hands and told me he needed to go to another shop. Obviously, he tried to extend as much time as possible to charge me more without doing anything. And he also told me that he needs to charge 25% markup for the shopping he does. Soon after he told me that, I told him to leave immediately and made complaints to the service team. However, the service team told me they still needed to charge me £125 plus VAT even though there was no service. What a rip-off company....... I will never call them again.”
“I had a leak at my new property in Edgware Road and two of the Pimlico Plumbers team arrived and spent around 5 hours trying to figure out where it was coming from. In the end they concluded there is no leak from my property which was great, but I was presented with a bill of £1700 I had to pay there. I paid it part in cash and part or card. A week or so later I got several calls from their collections department that I still owed £300 as they had not included any VAT when I settled the works on the day.
In short be mindful what you’re charged for and when you pay as it seems they have poor systems, are possibly not trained on how to use them or are incompetent regarding charges. The job they needed to do was fine however they are expensive and to me seem to have hidden charges which appear even after you have paid what was asked for. Mistakes can happen but I was clearly told if I don’t pay the extra charges my details would be passed over to debt collectors.
That’s Pimlico Plumbers, not owning up to own errors and well its your problem you got to deal with it and pay. Id suggest looking for a cheaper alternative unless you really have to have them out and well will be paying for it.”
“I called Pimlico Plumbers as I needed someone to service my boiler. The helpdesk was super reactive and professional. The engineer, on the contrary, was a disaster: first thing he asked to view the user manual, which we didn't have. He was staring at that thing like it was the first time he saw one... Then he played a YouTube video to see how to service the boiler............. I called the helpdesk complaining about that, but I was told that it was impossible as their engineers were all super professional... I wish I had filmed that!
So, he left saying that he found an air gap issue, but he rectified it and, quote, "any further issues with internal air gap, further investigation required at the hourly rate".
The next morning, at 5am, the heating system kicked in and woke us up making a dreadful noise, gurgling, bubbling for almost 30 minutes! For the entire period of our holidays, every morning it was the same "concert".
I eventually wrote Pimlico Plumbers, but they've never doubted for a second that their engineer was the best, that he carried out a marvellous service and that the issue was pre-existing... Total denial! The boiler was working like a swiss watch before but after the King of Plumbers job, we now live with a mumbling cylinder that wakes us up every single morning.
Unreliable, unprofessional, uncaring, irresponsible, in denial, to avoid like the plague! Paid £138 for breaking my boiler, now I have to look for someone else and pay to rectify a problem that wasn’t pre-existing.”
“We booked Pimlico Plumbers a few days in advance of needing a couple of wall mounted heaters fitted. It is a simple job at a fixed price of £175 all in.
Because we were booking in advance, we were promised an appointment slot today on Friday, between 12pm - 6pm
My other half took the day off, moved the furniture for the fitting, and waited. And waited... and waited. They did not turn up.
The excuse? "We don't have an electrician." Curious as we'd already booked them.
After initially refusing to let my girlfriend speak to a manager, I called them myself. I spoke to someone who claimed he was quite high up in the office. I explained that my girlfriend had taken the day off work and was needing those heaters fitted, either this evening or Sat morning - because heck, we'd been promised an appointment today!
Turns out they can come around this evening - but they'll charge extra because them arriving late would be "after hours." Yes you read that right.. for turning up late, they want to charge us extra.
Now that's a nice little scam. Don't turn up for a job, offer to come later, and charge more - presumably because they hope the customer will be desperate after they haven't turned up when expected.
Now Pimlico Plumbers survive ONLY because they front a reputation of being trustworthy and dependable. People are happy to pay more than an independent tradesperson, because they promote themselves as being reliable.
But it turns out they're NOT reliable.
They're NOT trustworthy.
They don't turn up, and then charge extra when they're late.
Why would anyone employ their services?
Now of course I gave them every opportunity to see the error of charging a higher rate for turning up late. But no, they just don't care.
(Oh they did offer to come later in the week with the PROMISE that they'd actually turn up NEXT time... honestly... Presumably we just keep taking time off work until they get their diary right).
I reminded them how they'd once earlier tried charging my girlfriend more than agreed on a fixed-price job, when they'd agreed to dispose an item F.O.C. after the work. (Yep - an agreed-price is something they try to overcharge on quite often). We'd thought we'd give them a 2nd chance because heck, they'd not try that on again... you'd think...
Seems overcharging in in Pimlico's blood. They'll agree terms, and then try and extract extra ££ in a dodgy underhand way. Turning up late and trying to charge extra because they're late is about as dodgy as it gets.
So before you believe the hype of why Pimlico is more trustworthy than the next, before you pay extra ££ because they say you can trust them more than the rest...
Ask yourself, do you want to deal with a company who will ignore any agreements, in an effort to extort more money?
Do you feel that a tradesperson should turn up to do a job on the day agreed, and do that (simple) job for the hourly rate already agreed.
Do you want to held to ransom by a greedy company who will delay its tradesmen's arrival, in order to charge a higher out-of-hours rate.
Are Pimlico's higher prices justified when they give a lower level of honesty than any other trades service I've encountered in the last 40+ years.
(Let's not forget that Pimlico Plumbers will charge us the customer £100 if we don't stick to the agreed appointment time)
AVOID AVOID AVOID. Give your money to an independent tradesperson - it's easy to find good ones.
Don't let this greedy company try and rip you off.”
“Rip off merchants, had a plumber come in for 14 mins and tell me to replace a flush he would have to replace my whole toilet sisters that would take 3.5 hours so the whole job would cost me £864 I said I might as well get a new toilet he then told me I had to pay £192 for the 15 mins he was there so I paid for 15 mins of him telling me what the cost would be!!!
Don’t use them proper rip of merchants!!!!”
“Recently shelled out £20K+ to refit the tinyest cubicle bathroom, by 2 men, which couldn't be completed in 10 days. So the scenario goes like this:
- They will turn up at your house to do a small job and tell you that you need to fix something else
- You will get a quote
- Once the job has started, they will find something else
- They will then use this as an excuse to procrastinate and prolong the job. They turned up at 8.30 and left at 4.30, and took an hour worth of breaks at least. They would also turn up in the morning then disappear for literally 2 hours "to get materials"
- More stops to the van to sit in there for 30 mins drinking coffee ( on your clock), so you are paying for the materials and labour and time fannying about in the van
- You will never get a receipt for the materials if you ask them to produce them, although they and the people in the call centre will also promise to send them but never will
- You will never know exactly how much work has been done unless you are at home monitoring the exact hours spent on the job minus breaks
- The vans have trackers, so all the time spent fannying around in the van is also on your time
Overall, there is no way of determining if you are getting your moneys works, unless you micro manage their every move. They are smarmy con artists and don't be fooled by the greasy facade.
These people should get an oscar.
Enjoy your plumbing (and spending money down the drain).”
“DO NOT I REPEAT DO NOT BOOK WITH PIMPLICO PLUMBERS! THEY ARE A RIP OFF!!!!!!!!! JUST PAID £144 FOR A 20 MINUTES WORK BECAUSE I WAS MISLED TO THINK THE WORK WOULD TAKE AN HOUR AND THEY REFUSE TO GIVE ME A REFUND!!!”
“My boiler was fixable but the guy came round and said it wasn't worth fixing due to age. He then gave me a quote for a new boiler for more than £4,000. I got several alternative quotes for about half the price. I paid a Saturday rate of £190 to be told my boiler wasn't worth fixing and then to be given an outrageous quote. A few days later another plumber came round and replaced the gas valve and serviced the boiler for £270 and told me the boiler was in good condition. I would never use Pimlico Plumbers again... very expensive and very disappointing service”
“We asked Pimlico to check our boiler back in March. We picked Pimlico because of all the great reviews that can be found on other websites... The plumber was really nice and professional, and we made the mistake of trusting what he said. He said that we needed to replace the boiler, suggested a brand new boiler he had available. And we agreed. Things went bad on the very same day but we gave them the benefit of the doubt. Things were meant to be sorted out the day after. Except that of course they weren't and 7 months later, the boiler is still not working right, is costing us so much money to barely warm up the flat.
We paid full price, and so expensive it was as well, in the hope that it would be dealt with quickly, that the service and the quality would be brill.
7 months later, the matter is still not resolved. The brand new boiler provided by Pimlico has had 3 faulty parts already.
We have to keep chasing and chasing as they forget about us every time we stop doing so.
We learned from the boiler provider (which is currently refusing to validate the warranty because of something that Pimlico did) that the boiler that Pimlico gave us back in March was a 3Y old model, so much for brand new top price eh...
Please be smarter than us and don't be fooled by Pimlico, they do look the part, but that's all they do, stay well away.
We communicated with Pimlico through emails and phone calls, they can respond very fast like 1h, or not until they are chased a couple of weeks later.”
“Extremely poor and expensive service!!! We have paid over £1000 to Pimlico Plumbers to be left with the very problem they were called out (twice) to fix. We have had to call another company and they have fixed the issue in one visit.
Not only have we paid an insane amount of money to Pimlico Plumbers over two visits, when we have then called an alternative company to rectify the issue (which they did) we have been shown the appalling job Pimlico had carried out, whilst "attempting" to fix the issue.
Additionally, the plumber from Pimlico spent 50% of his visit talking, going back and forth to his van and generally wasting time and then left the house with the problem still not fixed! My complaint to Pimlico has been responded to with an apology and an offer to discount any future call out. Absolutely not good enough!!
Pimlico were paid (amongst other things) to install a "rodding eyelet" to allow rodding to an exterior pipe. When Inspected by another plumber after Pimlico left the house with the problem still not fixed (and £1000+ bill!!) we were extremely shocked to find the rodding eyelet/access had not been drilled through properly and simply covered with fernco coupling - see pictures.”
“Two of my radiators were not working after turning my heating on for the first time this year back in November. Additionally, the boiler pressure was dropping quite quickly when the heating was turned on.
I called Pimlico Plumbers in as they were the top result on Google and had favourable reviews. Their plumber came over and "checked out" the system. He was very polite and efficient, but gave me the bad news that the boiler itself needed to be replaced, and the entire heating system needed to be flushed out as there was a blockage under the floorboards in a pipe which was causing the radiators not to be working. I was given a quote of £5350 for the entire job, and I was charged just over £200 for the plumber turning up in the first instance to check the system.
As I wanted a second opinion before committing to spending over £5000, I had a local independent plumber come over and check out the system. It turned out that the valves on the two radiators were broken, and there was a small leak in one of the intake pipes on the boiler. Both of these problems were diagnosed within five minutes, and the work was done there and then at a tiny fraction of Pimlico's quote - just over 5%. The system is now working perfectly.
Not only did Pimlico fail to diagnose the problem and quoted me a ridiculous sum to fix it (which in the event would not have worked anyway), they also charged me for the privilege! Avoid at all costs.”
“Should be avoided at all cost. We called them out to repair a bath where the pop-up plug wouldn't engage and so needed fixing. They emphasise that they cannot guarantee their work. However, you might think this means that they can't be sure the work will solve the problem, not that we should accept that the bath now drains through the ceiling. They conducted an "investigation" into the issue (without speaking to us) and decided they were in the clear. Expensive and incompetent and no interest in remedying the problems they cause.”
“Rubbish service
Rubbish service
They come and cause constant leaks and they will charge you thousands of pounds for it.Also, they make sure to not fini the work and make it for another visit which will cause you another thousands of pounds”
