I called them for a very simple job to fix the water leaks from the radiator's valve. The engineer who came around my place spent 10mins checking the radiator's valve and other unnecessary parts at first. Then he told me that he has to go shopping for the parts. And he returned to my place with empty hands and told me he needed to go to another shop. Obviously, he tried to extend as much time as possible to charge me more without doing anything. And he also told me that he needs to charge 25% markup for the shopping he does. Soon after he told me that, I told him to leave immediately and made complaints to the service team. However, the service team told me they still needed to charge me £125 plus VAT even though there was no service. What a rip-off company....... I will never call them again.