“Terribly disappointed with this company & its service. They have become scam artists rinsing people for money. DO NOT USE
I previously used Pimlico Plumbers a few years ago and had no issues with their service whatsoever. However my opinion on them has now completely changed, they sent someone to hang one radiator and this took him 4 hours, this is a 2 hour job maximum, i knew he was longing this job out for as long as possible so that they could then serve me with a massive bill of £465, this is terribly disappointing and completely unethical. Pimlico plumbers, do better and have better values, no one respects a money hungry, ungenuine company. I will never be seeking their services again.”
“The poorest service ever received .
After years of being using PimlicoPlumbers unfortunately the last expirience has been a disaster and not digestable.
They were aware of my issue with the plumbing system as they have worked out several times on this.
Fact is that last month I called them as I was experiencing a new leakage from the shower ( same issue that they fixed back in June), the engineer showed up, not longer than 10 mins, he realised that it was due to blockage of the system that required a professional drainage not to the fault of the underneath switch.
Billed the full cost and insisted to book the drainage service for the day after, something I always carried out with a specialist drainage company in the past .
The following day a new engineer showed up, without any clue about what was the issue, took time to understand what I was supposed to do ( while it’s a recurring service I run twice per year and based on the previous notes the engineer is fully aware of the issue and how to address,it takes not longer than 1.30/2 hours)
Funny enough he spent five hours, he billed 5 hours regardless my shocking reaction and on top of that he did not fixed any issue.
When he left I realized that the whole bath/kitchen system was still blocked and it was not draining properly to such an extent I took pics aas evidence and booked for the day after the drainage specialist company that sent out a very expirienced specialist and tbe issue was resolved in less than two hours . There is a job report stating what was the state of art: apparently not job or very limited and poor job was carried before .
Net net, regardless I have been a loyal clients for years, that the issue of my flat was well known and easy to address, I have been charged for a full call ( 10 minutes follow up ) and for a ridicolous 5hh/1000££ for a routine drainage work that was not carried at all, or totally wrongly and poor executed .
Then I had to pay the other company on top
Almost 1500££ full cost vs average 200-250 usually paid .
Even more unacceptable the early response from their customer service than arrogantly and inappropriately keeps denying the refund and affirming that they did everything professionally,regardless the formal concerns of the engineer who carried out the work and clearly admitted that the job was not done asking me not to escalate the matter but offering to come back again
This is totally unacceptable for a company like PimlicoPlumber, and this is my first complaint ever filed and first negative review written in ages.
I cannot accept primarily the customer service attitude, and their dogmatic refuse to consider the matter the issue the merit complain and the genuine frustration of loyal clients,by denying any evidence and third party report”
“Pimlico Plumbers is nothing more than an overpriced scam disguised as a professional service.
I called them out for a job that any competent plumber could’ve done in half the time and at a fraction of the cost. Instead, I was hit with a ridiculously inflated invoice for work that was neither urgent nor done with any exceptional skill.
When I challenged the charges with clear evidence from a qualified independent plumber, they dismissed it outright — not because the findings were wrong, but because the other company wasn’t "established" enough for their snobbish standards. Translation: they’ll only acknowledge feedback that fits their narrative, and everything else is conveniently brushed aside.
Their customer service is slow, evasive, and condescending. No accountability, no transparency, just arrogance . The only thing professional about Pimlico is how professionally they take your money.
Save yourself the stress and the inflated bills. You’re better off hiring literally anyone else.”
“I had a disappointing experience with Pimlico. I booked an engineer to diagnose a boiler issue. The engineer arrived unprepared, lacked the basic tools needed to access the system, and provided speculative advice rather than a proper assessment or fix.
I was charged £150 for a visit that resolved nothing. When I raised a formal complaint, my concerns were initially dismissed. After nearly two months of being ignored, I had to prepare a formal legal claim. Only then did Pimlico issue a refund, but without any admission of responsibility.
I appreciate the eventual refund, but the delay, poor communication, and unprofessional handling of the issue left a very poor impression. I would not use their services again and advise others to be cautious.”
“Please do not use them ever again! Terrible service; it's all about the money and zero customer care. Our toilet flush was broken, so they fixed it temporarily. However, a few hours after they left, the flush was running everywhere. To our surprise, they recommended changing the toilet flush, even though we had already paid £390. We were happy to change the toilet flush, but they did not say anything so they can make more money on the next visit. to be honest, dodgy and I was hopping for a good service.”
“Avoid at all costs!
Pimlico Plumbers responded quickly after my call, but that’s where the positives end. I was charged £1,500 for a repair that didn’t fix the issue. The engineer replaced valves without properly diagnosing the problem, the leak continued exactly the same, and they even tried to charge me more for a second visit.
I later hired another plumber who correctly identified and fixed the real issue in just 30 minutes !
It’s now clear I was misled and overcharged for unnecessary work. Poor communication, no accountability, and completely untrustworthy. Avoid at all costs.”
“Terrible experience with Pimlico Plumbers.
Work carried out by them lasted less than 12 hours - contacted them and they failed to even acknowledge that the work they carried out was very poor. I ended up calling another company who fixed the issue permanently in half the time and half the cost! stay away from big companies like them”
“The worst service - overpriced and questionable upselling, rude customer service that threatened to report me to debt collection because I challenged their assessment, I was thoroughly disappointed and won't ever be using them again.”
“I got charged for 150 pounds for visit and I have been told to pay additional 1000.00 pounds to fix my boiler , because it is German company Viessmann boiler part will cost 350.00 pounds plus labour 650 that makes 1000 pounds That is half of price of new boiler plus installation ! Refused to pay scam beg called different company Mason plumbers UK and paid 250.00 fixed charge , no new parts were needed ! It is scam company , do not trust Pimlico plumbers , scammers , I will never ever call them again”
“A disgusting disgrace - a scam company. If i could give them -10 stars I would.
They charge you £150 just to turn up. Then their plumber is an idiot who stands there swearing the whole time. He goes away and gets the wrong part. He says he will call me back. He does not.
They charge £150 for the second visit despite not having done a single thing on the first visit.
The repair is done incorrectly meaning I have to get a different company to come and fix it.
Pimlico refuse to come back to fix it without charging more and more and more money.
They refuse to give me a refund for overcharging me.
After threats of legal action they agree to refund part of the money.
It has been three weeks since they say they paid it and it has not come through. They refuse to tell me why, or any of the details of where they allegedly refunded the money to.
Their customer service and management are stupid, arrogant, greedy and thick.
I still do not have my refund almost a month later.
This company are disgusting crooks, scammers, an utter disgrace.
Do not EVER use them - they should be shut down.”
“Pimlico plumbers gave me a 12 to 6 pm time slot for my faulty boiler. They arrived at 6.50 pm,nearly one hour late and couldn’t get parts as everywhere was closed. Firstly,I would have expected a courtesy call to advise me they were going to be late.Secondly,They should have called me to reschedule. I was charged £180 plus VAT on top for an engineer to visit for 15 minutes to tell me everything’s closed. Won’t be using them again.Very poor”
“Called out for roof leak, was told over the phone the call out is 80 pounds plus first hour of labor to actually try to fix the problem and if it cant be fixed then priced an estimate will be supplied and choice given to proceed or not.
Guy shows up, get on the roof, looks latterly for 10 seconds , says he cant do it because it high and needs scaffolding, this will be 1500 pounds. does not even tyr to fix the problem.
Do not book thiis company , absolutely terrible !!!!”
“Pimilico plumbers came to service our boiler. The clock/timer was working when they arrived and then broken when I checked it the next day. I contacted them to fix it and they told me "it's not possible for their engineer to break the clock". What a crock of ****. We know can't schedule our heating to come on and off in a planned fashion and have to do it manually.”
“DO NOT READ THE FAKE 5* REVIEWS!!! This place is a joke, there’s a beluga called Leah who thinks she’s God because she can fire people if she doesn’t like you or is jealous of you. All the managers are so sick and disgusting especially Louis who has called people the n word and tries to hit on 18 year olds when he’s in his 30’s & talking about eating 🍑 to female employees. There’s another manager called Will who can had a week off work a couple of times for using ❄️. Another manager called Chris goes to Thailand and pays for services because no woman would touch him with a 10 ft pole. They think they’re so special and important because outside of work they have no lives and just eat tv dinners waiting to clock in again. There has been so many issues with HR in the booking department as the men there are DOGS. I want nothing but the worst for all of them especially female management who allow this to happen. I HOPE THAT PLACE BURNS TO THE GROUND.”
“Absolutely disgusting!- the plumber was wondering around the block of flats for good half an hour, unable to find the flat. Then charged me above £400 for labour, materials and visit . The job done was cutting a 30/50 cm peace of the plaster board and to put the camera down to find out where the water leak was coming from. I will not recommend Pimlico Plumbers to anyone!!!! There are so many other companies out there and self employed plumbers that would have done same job for £60-65.00.”
“This company is truly shocking and should be the subject of an investigation for poor practices. I was charged over £1,000 last Friday and literally have nothing to show for it. Two individuals turned up and spent an entire afternoon looking at a tank, without any repair work being undertaken, new parts etc. This is pure daylight robbery and I would advise anyone, even in an emergency, to do anything other than call these people.”
“Over £732 for replacing a flush valve.
My toilet required a very simple part replacement – a flush valve. I booked Pimlico Plumbers as I wanted to try and get the problem fixed the same day, and as a large company I expected them to carry relatively basic, universal parts. They said this was the case – that these types of parts are carried on the van and agreed this was likely to be possible in a single visit.
Later that day, the plumber arrived but without any parts and told me he'd need to make an estimate for the job and return another day. What he sent was a hugely time-inflated quotation of 2.5 hours (£450 for labour, plus £132 for parts) costing £582. Adding on top the £150 for the first visit, that would come in at £732 just for replacing a simple flush valve! To add insult to injury, he then left the whole thing unsealed during the visit (later claiming that applying this mastic to a small panel would take more than an hour!).
I booked another plumber who agreed this estimation was hugely inflated in terms of time, and was able to do the job in less than an hour for less than £200.
Across the two visits, Pimlico Plumbers would have charged almost £732 to replace a single part where another reputable plumber charged less than £200.
In reviewing my complaint, I've spoken to a very unhelpful, rude and dismissive person in their customer service team who kept telling me it was a premium service, and telling me that the basic service needed was my opinion. I've very little hope they'll sort this out. I'm still out of pocket £150 from Pimlico Plumbers. I've been burnt by them and would never, ever trust them again.”
“These jokers are a complete nightmare to deal with and will not engage - they really don't give a stuff and it is all about numbers. talk about qualified plumbers -they cannot even read the 'golden rules' on the fitting of a Saniflo macerator. Don't touch then with a barge pole.”
