I’ve given Two stars as the two times I’ve used this company the engineers have been polite and professional so it’s no reflection on them at all. It’s the company and it’s clear ethos which is clearly the problem. I went to this company because I thought I couldn’t go wrong, paying a premium but none the less at least I could be sure I wouldn’t be messed around. My problem was a rip in washing machine seal. As mentioned on the phone it was visible and the only problem. They told me the engineer as with all trades has to make an assessment. No problem. He arrived and writhing 30 seconds confirmed the problem then to tell me the seal could take up to 5 days to arrive. I have a 10 month old baby and a week of washing. So Pimlico plumbers think it totally acceptable that in the middle of a crisis people pay £100 for a 30 second diagnosis and then wait the necessary time and pay another £100 plus parts a total in excess of £260 for a split in a washing machine seal. When I rang back to say it would be helpful to mention whilst waiting days for an engineer to order the part if you know what it is so that in for the rest of the 59 minutes 30 seconds I’ve paid for aside from the diagnosis work could be carried out I got a two minute plus rant down the telephone. The complaint got passed to there department to deal with and I got generic emails with the same shpeal and telling me had they of mentioned to maybe order the part to save another £100 call out fee and 2 weeks worth of baby washing on a London lockdown it may have been wrong part and lead to another complaint. It wouldn’t as I’m not sure if they know but you can return parts very easy. Do your self a favour.. research what’s wrong with your appliance, order the parts from manufacturer and call an independent contractor not these guys who are out for the extra hour fee and not the long term business! £260 plus for a door seal.. I’ve ordered it from the manufacturer and I’ve got an independent fitter coming for half the price!