We have been using Pinch A Penny at 2251 Citrus Blvd. Leesburg, Florida. We recently bought a house that had a hot tub. The brand is HotSprings with the salt water system. We went to Pinch Penny to get their advice on how to treat this correctly. They told us to use bromine. As it turned out, their advice was wrong. Their response was that it was our responsibility to know how to treat the water in the hot tub. They did not have the knowledge to prescribe the chemicals we needed to operate the hot tub correctly. They sold us a startup kit and extra chemicals. We were unable to get the water balanced. This caused us to go to a Hot Springs Outlet. Pinch A Penny was having us, place bromine and chlorine into the water at the same time. These chemicals are indirect conflict with one another. We brought this information to the staff, including the manager. They would not give us a refund on the unused chemicals. They said they are not supposed to give any refunds on sold product. They did not honor their policy for refunds on new and unused product. They are more interested in selling product then giving accurate advice for the use of the chemicals they sell. They have lost us as a client indefinitely!