I've order from Pipping Rock for several years and I've rarely had any issues. They have "crazy deals" section which are super good buys, affordable essential oils, herbal supplements, fragrance oils for soap/lotion/candles ect. To get the best price on shipping you have to order $75, but the money you save on the total purchase is worth it. I had a bottle of fragrance oil that had leaked. I wrote the company and took a picture of the item. They kindly replaced it. Maybe a few things have been hit or miss, but for simple things like charcoal tablets they beat the competition out of the water. I just wish they had a better outline some of their product descriptions.