Ron Rosell
I ordered $77 CAD worth of product from Piping Rock. Four bottles of SAM-e, for a total price of $49.54 US ($77 CAD, including shipping). On the customs label, they wrote $49.54 US for EACH bottle, for a total price of $198.16 US ... four times the actual price of the product. Consequently, I was charged $23 CAD by the postman for taxes and collection fees, whereas if they'd put the correct value on the package there would have been no charge at all. I called them; it would have cost them $17 US to reimburse me for these charges that were incurred because of their mislabeling of the shipment. Their reply? "You're responsible for duty and taxes. It says so on our website." I wouldn't have an issue with paying correct duties or taxes; I have an issue with paying $23 because they can't fill out a shipping label properly. I could chase them for the money, but it's not worth my time. So, instead of getting my refund, I'm letting the world know: This is an incompetent crew. It seems that a lot of people who order from them internationally have terrible experiences. They don't correct their own mistakes, even when the cost of correcting that mistake is fairly minor. I would not buy from them again. I'm not going to say they're a "fake company" ... they did ship something, and I can only hope what's in the bottles is what's on the label. But they are clueless when it comes to international shipments, and indifferent when it comes to taking responsibility for their mistakes. I'd rather pay more to do business with a company that I can trust and respect.
3 years ago
Read Reviews has a 2.6 average rating from 190 reviews

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