Similar problem as the other people - ordered some products using the uk website and of course received a grey fees to pay note from the Royal Mail. I had vat due on the parcel and of course the usual handling charge bring the extra amount I pay to an extra £13. Not impressed. After speaking to the online chat person they are of course not admitting blame for the import charge. Would like to say why if I order of the UK website shouldn’t the company actually account for import charges. I actually assumed the item came from the uk being the uk website. But I had to have a crystal ball and know which country it is getting shipped from then work out the import charges and then assume I wo9uld pay a handling charge, THE COMPANY SHOUDL IF SELLING ON A UK WEBSITE TAKE INTO ACCOUNT THE DUTIES OR DON’T SELL THEM THERE.