First time customer & was looking to order online and came across their site. Good reviews, products seemed to be good quality and they were having 25-50% discount on some items ( assumed to increase revenue during Covid19). After got additional $14 off from being first time customer and having over $55 order; at this point really impressed. When I checked out were 2 options for delivery, but only 1 was available, costing $24. At this point ok here's the catch. Decided to order anyways since I already had some discounts added. Now 2 days later get a text from DHL shipping saying i need to pay $27 in custom fees!! WTF?! Firstly I never realized i was ordering from US (canadian flag by logo, assumed canadian company & currency was in canadian). So for a $55 order i am paying $24 ship & $27 customs? I called the company was told the other (non available) shipping had less customs fees & I can return my order if I pay shipping again and restocking fee. I will say shipping was fast (5days), but not worth the price increase. Ps I ordered no supplements/ vitamins that usually would incur customs ( aloe, diffuser, vit e skin oil, face cream, eye cream).
3 years ago
Read Reviews has a 2.6 average rating from 186 reviews
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