I was going to be a new customer, but the coupon code is what broke me after much trial and error on the phone and chatting with them. They are so complicated and won't budge unless you say I'm walking away. I decided to walk away even if at the end they said OK we'll finally give it to you. Way too much doing for so little. I also fear if something was to go wrong with the order, what chaos would it be to fix it? This is no Target.com. So frustrating. And I can't even delete my account, I have to wait 3 months or something ridiculous. Buyer beware. It's a family business that does not make the customer feel good at all. Just plain frustrated.