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Cheryl
I ordered a pizza from the Pizza Hut in Kodak, TN I ordered a surpreme pizza and said no mushrooms my husband is allergic. When the pizza got here it looked like they had put three hand fulls of mushrooms on the pizza. I called the store back, and advised them of their mistake and asked for it to be replaced. They told me that it would be another hour to wait. I said I was not going to wait another hour. It was there mistake. They said if I came down there that it would be 15 minutes. I told them I could not drive due to having surgery on my foot. Then I told them that my husband was coming down to get the pizza that I ordered ready and I was told no. My husband drove me down there and this girl came out and i asked her if this pizza will not have mushroom. She said I should have told them that my husband was allergic. I said I did. She again said to me that I should tell them so they could use a clean knife. Again I said i did. I then said that maybe she should tell her employees to listen better because she could have put my husband in the hospital or worse in the morgue. i was then told that I did not need to talk to her that way. I never recived an appology or they never took responsibility of their mistake. I will admit that i did irrate and mouithed off, but what would you do, take a change of loosing your spouse over their mistake? SO PEOPLE IF YOU LIVE IN THE KODAK AREA!!!!!! DO NOT ORDER FROM THIS STORE BECAUSE YOU TAKE A CHANGE OF YOU BEING PUT IN THE HOSPITAL OR LOOSING A LOVED ONE DUE TO THEM NO LISTENING TO YOUR FOOD ALLERGIES. THEY NEED TO REMEMBER CUSTOMER SERVICE. THIS STORE HAS NO COMPREHENSION OF THIS.
3 years ago
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Pizza Hut has a 2.1 average rating from 943 reviews