“Hi, I often deal with Wijay at the Bellamy/Lawrence location and he is awesome! He is always friendly and positive which keeps me coming back! The pizza is always perfect as my extremely particular 17-year old says; it’s difficult to put a smile on his face🤨.
Wijay is the best!”
“My name is Leonardo
I went pick up at bellamy location very frequently handled by self-alowne
somany customer all so there simle face person name WIJAY
good customer service”
“The pizza on the lunch buffet was too old and not very warm. The salad bar had no lettuce or tomatoes. The broccoli and cauliflower were too big of pieces. The service was not good. I called before coming in and was put in hold for about 5 minutes. No one ever came back to the line. I hung up at that point.”
“Really bad delivery! I ordered stuffed crust wich I didn't get! They charge 6$ for delivery and the Driver was not happy when I didn't tip 15% on top of the charge! Never again!”
“I made 2 orders yesterday and tonight.My orders keeps being cancelled because yall are claiming that yall are closed. It is 10:47 pm, just be honest and say you all don’t have drivers. This location doesn’t close until 12 am. Dominoes and Papa John’s will get my business for now on, this is bad business.”
“En mi visita mas reciente a Pizza Hut en Rio Grande City, recibi muy buen servicio a pesar de que el staff estaba muy ocupado no se olvidaron de dar buena atencion a quienes estabamos ahi en el restaurant…recomendado..👌..”
“I ordered (online), a large hand crossed pepperoni and 6 traditional wings with dry rub Cajun. Since it was printed on receipt I’m willing to think I may have ordered it wrong. I received a lg cheese pizza that was quite dark on top and also soggy on the bottom so it wasn’t appealing to either if us. I will say the wings were on point and would order them anytime! Pizza was a disappointment though”
“I complained about the quality of the Pizza to HQ as a result they sent me 2 free pizzas gift cards, I didn’t realize they have time limit. I only order Pizza when my Grandchildren are visiting and recently they were visiting I tried to use the gift cards but they were rejected. I wrote to HQ without a response, I tried again without a response. Now i resorting to writing a review on Puzza Hut HQ. My Grandchildren don’t have fixed schedule when they visit us. I can only use the gift cards when the come.”
“Part of the order , cheese dips were not included with the delivery. Called the store, they gave us credit for our next order on the dipping sauces. The crust on the pizza, the bread sticks and the pizza melt were very hard, overcooked couldn’t even eat it..”
“Dear Pizza Hut Team,
I would like to raise a serious complaint regarding my experience today in food court Dubai mall 3.14 PM. I always order the Beef Pepperoni pizza with a thin base, but your staff refused to serve it to me, insisting that I must take it with a thick base because “the system doesn’t show the option.”
We spent nearly 10 minutes arguing, and they still refused my request, even though it is a standard item that I always order. If the option is truly not available in the system for the staff, then it should be removed entirely—otherwise it only creates frustration for customers and puts unnecessary pressure on your team.
This situation is unacceptable because I was not asking for anything unusual or that affects Pizza Hut’s sales. I simply wanted the same pizza I always order, just with a thin base. I expect better flexibility, professionalism, and customer service from your brand.
I kindly request that you look into this issue, ensure proper training for the staff, and provide a solution so this does not happen again.
Thank you,
Wissem
0529927376”
