“Went into Pizza Hut SE 44th & Sunnylane rd., Del City okc some where before 4pm I ordered 8 piece boneless chicken wings after standing in line maybe 7-10 min, after putting in my order I stood thinking it wouldn’t be very long, HA. So I sat down I texted my granddaughter at 4:06 pm saying can I report a restaurant for employees going from the cash register to preparing food not using gloves as I said that was 4:06 pm. At 4:51 pm I was talking to a Del city police officer whom I called to get my money back since I was denied the food I ordered why? because I complained about taking too long and asking for my money back to sum, I was at this Pizza Hut almost an hour, I left with no food, no receipt, no name of the “I am it…I am the manager” and NO you won’t get your money back because you (me) are not nice, he went on to say, in his defense, he tried offering me a cookie or fudge because of my long wait which at that time I said yes reluctantly, after all the day before, Christmas I had baked 3 pies and 3 cakes I needed a cookie/fudge like I needed cancer. He went on to threatened me saying I can call the police but they either will take me to jail OR they won’t/can’t do anything I I myself never mentioned calling police that was his call maybe he was thinking I should call the police. I not only called the police tho, I have reported this business to the BBB of OKC, I have reported this business to Oklahoma county Health department and I am not done yet, this individual standing behind the name of Pizza Hut insulted me, hurt my feelings, stressed me out beyond words, I am still holding back tears, probably blood pressure out of this world, disrespected my full head of grey hair (past the age of 80) I have grandchildren I think older than him. Upon filing my complaint with BBB I saw the complaints others have filed against Pizza Hut I can understand why they have a ratings of (D-).”
“Pathetic service.. The lady Kinley at Kuwait Sharq should be thrown out of the job.
I had a gathering i ordered through talabat then i called within one minute to modify the order. she said ok also inform Talabat.
waited for more than 1hour 40min for order to arrive Talabat kept saying order on the way.. when i called teh same pizza hut sharq number to confirm if the order is sent.. Kinley unprofessional with a card of damn attitude said i cancelled the order.. I insisted i had an event people were waiting since more than 1.5hr to eat ..How could she cancel without informing ,, Least she could do was check "cannot modify should i continue with same order or cancel it" irresponsible and care a damn attitue she and another guy at the restaurant same time said " WE COULD NOT MODIFY SO WE CANCELLED without informing the customer and here i was waiting " .. Even Talabat doesnt know it was cancelled. I could not reorder as pizzahut site or talabat again as Pizza hut was busy as christmas day.. She put in a deep embarrassment on a christmas day in front of my guest. I demand she should be thrown out her job for caring a damn and not even having little responsibiliuty to call and inform that cancelling so we could make alternate arrangements.”
“Purchased two mediums on 12-19-25. I thought that Pizza Hut was the one pizza that I could rely on for the light fluffy and crispy crust but NO, their new crust is like everyone else. Doughy, tasteless and dry. That had made a mess with this new dough. Should’ve just remained the same, a step above the rest. I was truly disappointed. I won’t be eating Pizza Hut any longer. One lost family. On my search again for an awesome pizza. 😔😔😢”
“Really bad delivery! I ordered stuffed crust wich I didn't get! They charge 6$ for delivery and the Driver was not happy when I didn't tip 15% on top of the charge! Never again!”
“I made 2 orders yesterday and tonight.My orders keeps being cancelled because yall are claiming that yall are closed. It is 10:47 pm, just be honest and say you all don’t have drivers. This location doesn’t close until 12 am. Dominoes and Papa John’s will get my business for now on, this is bad business.”
“I complained about the quality of the Pizza to HQ as a result they sent me 2 free pizzas gift cards, I didn’t realize they have time limit. I only order Pizza when my Grandchildren are visiting and recently they were visiting I tried to use the gift cards but they were rejected. I wrote to HQ without a response, I tried again without a response. Now i resorting to writing a review on Puzza Hut HQ. My Grandchildren don’t have fixed schedule when they visit us. I can only use the gift cards when the come.”
“Part of the order , cheese dips were not included with the delivery. Called the store, they gave us credit for our next order on the dipping sauces. The crust on the pizza, the bread sticks and the pizza melt were very hard, overcooked couldn’t even eat it..”
“Dear Pizza Hut Team,
I would like to raise a serious complaint regarding my experience today in food court Dubai mall 3.14 PM. I always order the Beef Pepperoni pizza with a thin base, but your staff refused to serve it to me, insisting that I must take it with a thick base because “the system doesn’t show the option.”
We spent nearly 10 minutes arguing, and they still refused my request, even though it is a standard item that I always order. If the option is truly not available in the system for the staff, then it should be removed entirely—otherwise it only creates frustration for customers and puts unnecessary pressure on your team.
This situation is unacceptable because I was not asking for anything unusual or that affects Pizza Hut’s sales. I simply wanted the same pizza I always order, just with a thin base. I expect better flexibility, professionalism, and customer service from your brand.
I kindly request that you look into this issue, ensure proper training for the staff, and provide a solution so this does not happen again.
Thank you,
Wissem
0529927376”
“A couple weeks ago we ordered our pizzas and sides and when we received them we had no Taco pizza that was on our order. After talking to them we received credit. So move forward to today when we ordered a sandwich and cashed in our free credit for the Taco pizza from previous order. My sister picked up order and brought it home. Opened box on taco pizza and had a hamburger pizza. They did call and tell us they forgot to give us the toppings for the pizza because they always put them on the side and we had to come back and get them. Wow! Your mistake and we have to go back to store to correct your error. The toppings we had to go back and get were the biggest joke of all. A large pizza with toppings to maybe cover 3, 4 slices at the most!!! The lettuce was just pieces from the salad bar that you had to cut up, cheese was okay but maybe a 1/2 cup at the most. The tomatoes were nothing but mush, and the onions were sliced and chunked. Needless to say we ate only two pieces of hamburger pizza, and for the second time never really got the taco pizza we really wanted. NEVER AGAIN will I order from Puzza Hut!!!!! Haha I tried to attach a photo of the mess we received, but it never would upload. Total failure and will not try a third time.”
“Placed a large order a month ago and they missed breadsticks and gave a pepperoni hand tossed pizza instead of the pan crust three meat one I ordered and paid for. Called and manager assured me that my Pizza Hut account was credited and I ordered tonight to see no such credit on my account. They frequently will give a single order of breadsticks when ordered double but that messed up order was too much when spending $50 for order”
“This is the second time Ive gotten a pizza from pizza hut in Lawrenceburg TN that was a moldy pizza I looked on the crust and it had mold on it and the bottom was covered in mold. This is the second time they have done this to me ..bad business..I called and told them and they said there is nothing they will do about it.”
“how disappointed I am with this location Military road and 288th . It's unfortunate that I basically wasted half of my time and money, I were order 2 large pizzas and barely any topping on the pizzas Then again, I went in knowing the possibility of that because that's how low budget this location is. discourage anyone who asks from wasting their money and time here as well. Lastly, l've learned when you can't get an answers from the bottom, go to the top, thus a formal complain has been filed.”
“What absolute idiot "boss" decided to get rid of the spicy chicken strips and the bbq wings. literally the only reason i got pizza hut. Will definitely be going dominoes from now on... should have listened to people from the start. PIZZA HUT BYE”
“I brought a roasted vege pizza which you struggled to even identify a vegetable. Just a sweet sickly what I thought must have been a onion jam. Will never buy again”
