“Part of the order , cheese dips were not included with the delivery. Called the store, they gave us credit for our next order on the dipping sauces. The crust on the pizza, the bread sticks and the pizza melt were very hard, overcooked couldn’t even eat it..”
“Dear Pizza Hut Team,
I would like to raise a serious complaint regarding my experience today in food court Dubai mall 3.14 PM. I always order the Beef Pepperoni pizza with a thin base, but your staff refused to serve it to me, insisting that I must take it with a thick base because “the system doesn’t show the option.”
We spent nearly 10 minutes arguing, and they still refused my request, even though it is a standard item that I always order. If the option is truly not available in the system for the staff, then it should be removed entirely—otherwise it only creates frustration for customers and puts unnecessary pressure on your team.
This situation is unacceptable because I was not asking for anything unusual or that affects Pizza Hut’s sales. I simply wanted the same pizza I always order, just with a thin base. I expect better flexibility, professionalism, and customer service from your brand.
I kindly request that you look into this issue, ensure proper training for the staff, and provide a solution so this does not happen again.
Thank you,
Wissem
0529927376”
“A couple weeks ago we ordered our pizzas and sides and when we received them we had no Taco pizza that was on our order. After talking to them we received credit. So move forward to today when we ordered a sandwich and cashed in our free credit for the Taco pizza from previous order. My sister picked up order and brought it home. Opened box on taco pizza and had a hamburger pizza. They did call and tell us they forgot to give us the toppings for the pizza because they always put them on the side and we had to come back and get them. Wow! Your mistake and we have to go back to store to correct your error. The toppings we had to go back and get were the biggest joke of all. A large pizza with toppings to maybe cover 3, 4 slices at the most!!! The lettuce was just pieces from the salad bar that you had to cut up, cheese was okay but maybe a 1/2 cup at the most. The tomatoes were nothing but mush, and the onions were sliced and chunked. Needless to say we ate only two pieces of hamburger pizza, and for the second time never really got the taco pizza we really wanted. NEVER AGAIN will I order from Puzza Hut!!!!! Haha I tried to attach a photo of the mess we received, but it never would upload. Total failure and will not try a third time.”
“Placed a large order a month ago and they missed breadsticks and gave a pepperoni hand tossed pizza instead of the pan crust three meat one I ordered and paid for. Called and manager assured me that my Pizza Hut account was credited and I ordered tonight to see no such credit on my account. They frequently will give a single order of breadsticks when ordered double but that messed up order was too much when spending $50 for order”
“This is the second time Ive gotten a pizza from pizza hut in Lawrenceburg TN that was a moldy pizza I looked on the crust and it had mold on it and the bottom was covered in mold. This is the second time they have done this to me ..bad business..I called and told them and they said there is nothing they will do about it.”
“how disappointed I am with this location Military road and 288th . It's unfortunate that I basically wasted half of my time and money, I were order 2 large pizzas and barely any topping on the pizzas Then again, I went in knowing the possibility of that because that's how low budget this location is. discourage anyone who asks from wasting their money and time here as well. Lastly, l've learned when you can't get an answers from the bottom, go to the top, thus a formal complain has been filed.”
“What absolute idiot "boss" decided to get rid of the spicy chicken strips and the bbq wings. literally the only reason i got pizza hut. Will definitely be going dominoes from now on... should have listened to people from the start. PIZZA HUT BYE”
“I brought a roasted vege pizza which you struggled to even identify a vegetable. Just a sweet sickly what I thought must have been a onion jam. Will never buy again”
“I paid for traditional wings they gave me boneless. When I came back to return them it looked like somebody had returned them and they gave them to me”
“I had ordered the big box plus an extra order of bread sticks for family who was coming for dinner. My mother had stopped to pick up the order for us. They told her they did not have an order for :Jen Miller". She waited outside at the window for over 10 mins waiting for the gentleman to come back about the whereabouts of my order. She finally parked and went inside. The order under the name of "Justin Miller " was really my order and not under "Justin" . That's just what he thought it said. Then She had to wait an extra 10 mins because they did not have my order of bread sticks made. Finally get my order completed. They never gave me the bread sticks that came in the big box deal. We were shortened an order. The pizza and wings were extremely dry. I think will be my last time going to the Lock Haven pizza hut.”
“What a shame, we to to eat at pizza hut totowa route 46 was discusting, bathrooms are horrible, and store looks abandoned inside, rugs at dinner are dirty and discusting!!! Will never eat there again.. mused to be one of the most fancy ones!!! Not anymore!!!!”
“Had a bad experience... firstly one placed the order...they did not gave a bill print they said there printer is not working...so no bill...then while placing a order for small pizza..they said they are out of stock for small pizza, although I can see that they were giving small pizza on the online orders...then finally I had to place medium pizza order,on which they said we have compulsory take away...since they don't have staff....lot of mosquito on ground level”
“Had a bad experience... firstly one placed the order...they did not gave a bill print they said there printer is not working...so no bill...then while placing a order for small pizza..they said they are out of stock for small pizza, although I can see that they were giving small pizza on the online orders...then finally I had to place medium pizza order,on which they said we have compulsory take away...since they don't have staff....lot of mosquito on ground level”
“There was not many pizzas to eat salad was all gone and not topped up supposed to be all you can eat this was lunchtime on a Thursday not value for money this was birmingham city centre so disappointed.”
“Can't say I've eaten at Pizza Hut lately and am quite certain I will not be eating there any time soon after watching your latest commercial. Seeing two guys lick the same cell phone screen with a Pizza Hut add is just gross!
Who in their right mind would think that an add this unappealing would actually sell more pizza?
If those who are in charge of advertising are this out of touch with reality, I can only imagine how out of touch they must be with quality control and menu items.
No thank you Pizza Hut. I'll pass.”
