“My wife ordered two pizzas and breadsticks that I would pick up on my way home she was told on the app when the pizza would be ready. I got to the restaurant and walked in a couple of minutes after that time up to the counter gave her my name she looked up the pizza and said every excuse imaginable and told me that it would be up to 30 minutes longer which tells me they had not even prepared the pizza yet. The cashier was quite snippy about it never once apologized I will think twice before visiting the Pizza Hut in Newcastle Indiana. It doesn't matter if you have new employees or what is going on that app tracks how long it's taking to get those pizzas prepared if you have not even put that pizza in the oven yet you need to be honest with your customers and you need to apologize and make it up to them but there was no attempts to do that this evening. You're now on my off list.”
“The worst service ever, it shouldn't take over a hour for and small pan pizza with wings, and when I called the lady wouldn't give the manager the phone. Never will I order from them again.”
“First time I have ordered the single pizza for $2. I will NOT be ordering from them again. The wait was over 45 min. long then when I got the window they were rude. I believe they are overwhelmed with that deal however they should make sure they are prepared for it with more employees. I don’t know why they ask you what time you would like to pick up because they were so behind my pizza was cold slapped together barely anything on it. From now on it will be Dominos pizza never had a problem with them. Don’t waste your time it’s not worth it.”
“Ordered $55.31 worth of food on 6/10/2025, when food arrived was extremely burnt, missing items to my order. Called store, sent to a call center was transferred back to store. Waited on the phone an hour and a half, no answer. Contacted corporate on 6/27/2025 and was told management would be in touch with me in three days now we are at July 7 and still no contact from management. This pizza hut on Curry Ford Road in Orlando Florida is absolutely terrible and they like to ignore customers out of state visiting and take their money.”
“Pizza hut in wheelersburg oh sure don't know how to run a business when you call you either get hung up on it or when you tell them your order they tell you they can't take orders”
“I ordered around 9:34 p.m. my food was just delivered at 10:50 that's 10 minutes til closing. I called to inquire about my order and a black guy answered the phone stating they only had one driver and hung up in my face. They could have reached out to me to notify me therefore i could have decided if i wanted to pick my order up. I also tipped the driver on top of my order being 66.00. I am very disappointed I will be calling the store manager and corporate tomorrow. I should have listened to my husband and ordered dominoes at least i have never experienced anything like this. My personal pan pizza was smashed. all the toppings is stuck to the lid.”
“Will never order from Pizza Hut again . It was so bad and the cheese sticks were not cooked all the way. It’s not like it used to be . The deliver guy they sent gave me the creeps . Wanted me to stand by the door while he confirmed the ordered was delivered.”
“Ordered delivery and they forgot my pops and the pizza was wrong. Only thing right was the wings. Pizza was soggy and tasteless and when I called asking for my money returned on the pops, which were not delivered they said they could give me store credit. As I am not planning on going back, store credit doesn’t do me much good.”
“We went to Pizza Hut last night for food before a concert...horrified at the prices...
A meal deal and a individual Pizza with one drink nearly £80! Thats a full weeks food shopping for our family of 3! Absolute madness. We were served by a lovely lady who we could not fault but she told us we would need to scan the QR Code and order online....I feel this takes away from the 'going out for a meal' experience.
We left and found somewhere that fed the 3 of us for 3rd of the price...I feel Pizza Hut has lost the plot.
We won't be returning thats for sure.
Very sad.”
“Ordered buffalo boneless wings & were basically dry ( no sauce ). Called and asked about it & they stated that's all the sauce they put on them......... Hmm mm I've been going there for over 30 years & this is absolutely absurd”
“Two pizzas ordered in 6 months. Thought would give a second chance; two worst pizzas I ever had. I ordered a 3 ingredient hand tossed. $24 I had two slices and threw the rest in the trash. Over baked, no taste. The worst. I will never come back.”
“Do not do business with PH at the Broad St. location in Philadelphia PA. These employees are horrible, they never send you what you order and it's dirty. The absolute worst experience I've ever had is with this location”
