“The buffet was good but at 50 degrees in the dining room it really ruined the dining experience. Multiple complaints by customers did no good, the ac just kept cranking out the cold. No off switch? Employees were wearing their jackets in the dining room. I guess that's a great way to cut the buffet time Short.”
“I ordered my/our long time favorite in 2 large pizza & ended throwing it all in the trash.! only 1 piece was tasted co'z it is literally no taste at all! what a waste of money 😮💨,What happen to your service PizzaHut?😔 You are my #1 all time favorite but whyyyy???now your pizza taste like water ,no taste at all!. This is not the usual taste we always expect and love!
this is like betraying us (cs2mers) 💔. NOW pizza hut ruin my appetite of craving pizza.❌
Zero over Ten (0/10)!!”
“Used to be my pizza of choice but due to the app only for deals and being constantly told I won’t be served unless it’s through the app for a deal, I have decided to choose a new pizza place for my pizza.”
“Ordered and had missing items. Tried to contact but no one answers the phone. I stopped by and the manager was rude and insisted on store credit instead of a refund. I’m going to troll this business until they give me my money back.”
“Ordered the New Yorker with Xtra sauce and Xtra cheese. The thinnest pizza I've ever seen with a drop of sauce and a thin layer of cheese. All dried out. No more for me!!!”
“Customer service sucks those hood rats they have working there need proper training and need to learn food etiquette. Using profanity In front of customers is unacceptable. Also when asking if they could stop talking over people's food with long fake hair and no hair nets is very disrespectful.
Do Not go to
Store # 035300
2432 N State Road 7
Lauderdale Fl”
“I ordered a pizza. It was already 45 minutes late. I called them and said they would give it to me since it was so late when the lady showed up with it she didn’t know anything about it so they took my pizza back. I wind up with nothing and waited for an hour and 15 minutes.”
“Last night I ordered the Big New Yorker and it was terrible. First they didn’t put my pepperoni on it, then there was no taste, it was hard like cardboard and greasy.
It did not look like the picture at all.
Never ordering from them again.”
“Went into Pizza Hut SE 44th & Sunnylane rd., Del City okc some where before 4pm I ordered 8 piece boneless chicken wings after standing in line maybe 7-10 min, after putting in my order I stood thinking it wouldn’t be very long, HA. So I sat down I texted my granddaughter at 4:06 pm saying can I report a restaurant for employees going from the cash register to preparing food not using gloves as I said that was 4:06 pm. At 4:51 pm I was talking to a Del city police officer whom I called to get my money back since I was denied the food I ordered why? because I complained about taking too long and asking for my money back to sum, I was at this Pizza Hut almost an hour, I left with no food, no receipt, no name of the “I am it…I am the manager” and NO you won’t get your money back because you (me) are not nice, he went on to say, in his defense, he tried offering me a cookie or fudge because of my long wait which at that time I said yes reluctantly, after all the day before, Christmas I had baked 3 pies and 3 cakes I needed a cookie/fudge like I needed cancer. He went on to threatened me saying I can call the police but they either will take me to jail OR they won’t/can’t do anything I I myself never mentioned calling police that was his call maybe he was thinking I should call the police. I not only called the police tho, I have reported this business to the BBB of OKC, I have reported this business to Oklahoma county Health department and I am not done yet, this individual standing behind the name of Pizza Hut insulted me, hurt my feelings, stressed me out beyond words, I am still holding back tears, probably blood pressure out of this world, disrespected my full head of grey hair (past the age of 80) I have grandchildren I think older than him. Upon filing my complaint with BBB I saw the complaints others have filed against Pizza Hut I can understand why they have a ratings of (D-).”
“Pathetic service.. The lady Kinley at Kuwait Sharq should be thrown out of the job.
I had a gathering i ordered through talabat then i called within one minute to modify the order. she said ok also inform Talabat.
waited for more than 1hour 40min for order to arrive Talabat kept saying order on the way.. when i called teh same pizza hut sharq number to confirm if the order is sent.. Kinley unprofessional with a card of damn attitude said i cancelled the order.. I insisted i had an event people were waiting since more than 1.5hr to eat ..How could she cancel without informing ,, Least she could do was check "cannot modify should i continue with same order or cancel it" irresponsible and care a damn attitue she and another guy at the restaurant same time said " WE COULD NOT MODIFY SO WE CANCELLED without informing the customer and here i was waiting " .. Even Talabat doesnt know it was cancelled. I could not reorder as pizzahut site or talabat again as Pizza hut was busy as christmas day.. She put in a deep embarrassment on a christmas day in front of my guest. I demand she should be thrown out her job for caring a damn and not even having little responsibiliuty to call and inform that cancelling so we could make alternate arrangements.”
“Purchased two mediums on 12-19-25. I thought that Pizza Hut was the one pizza that I could rely on for the light fluffy and crispy crust but NO, their new crust is like everyone else. Doughy, tasteless and dry. That had made a mess with this new dough. Should’ve just remained the same, a step above the rest. I was truly disappointed. I won’t be eating Pizza Hut any longer. One lost family. On my search again for an awesome pizza. 😔😔😢”
“Really bad delivery! I ordered stuffed crust wich I didn't get! They charge 6$ for delivery and the Driver was not happy when I didn't tip 15% on top of the charge! Never again!”
“I made 2 orders yesterday and tonight.My orders keeps being cancelled because yall are claiming that yall are closed. It is 10:47 pm, just be honest and say you all don’t have drivers. This location doesn’t close until 12 am. Dominoes and Papa John’s will get my business for now on, this is bad business.”
“I complained about the quality of the Pizza to HQ as a result they sent me 2 free pizzas gift cards, I didn’t realize they have time limit. I only order Pizza when my Grandchildren are visiting and recently they were visiting I tried to use the gift cards but they were rejected. I wrote to HQ without a response, I tried again without a response. Now i resorting to writing a review on Puzza Hut HQ. My Grandchildren don’t have fixed schedule when they visit us. I can only use the gift cards when the come.”
“Part of the order , cheese dips were not included with the delivery. Called the store, they gave us credit for our next order on the dipping sauces. The crust on the pizza, the bread sticks and the pizza melt were very hard, overcooked couldn’t even eat it..”
“Dear Pizza Hut Team,
I would like to raise a serious complaint regarding my experience today in food court Dubai mall 3.14 PM. I always order the Beef Pepperoni pizza with a thin base, but your staff refused to serve it to me, insisting that I must take it with a thick base because “the system doesn’t show the option.”
We spent nearly 10 minutes arguing, and they still refused my request, even though it is a standard item that I always order. If the option is truly not available in the system for the staff, then it should be removed entirely—otherwise it only creates frustration for customers and puts unnecessary pressure on your team.
This situation is unacceptable because I was not asking for anything unusual or that affects Pizza Hut’s sales. I simply wanted the same pizza I always order, just with a thin base. I expect better flexibility, professionalism, and customer service from your brand.
I kindly request that you look into this issue, ensure proper training for the staff, and provide a solution so this does not happen again.
Thank you,
Wissem
0529927376”
