“Pizza Hut in hummelstown was more then horrible, we would have been better buying a $5.00 pizza at giant, ordered the 9.99 special, it was the worst pizza we ever had, thin, dry, tasteless, don’t waste your money, man didn’t know what the hell he was doing!!”
“I tried to order pizza online last week. Every time I went through it would say "something went wrong", eventually I gave up and just phoned. Wife checked the credit card and they had charged my card 3 times even though I was given a error message. Buyer beware. I have IBS and can eat their pizza without getting sick, only reason we buy from there.”
“The dinning in part was horrible. Very thin crust, giving us bottle drinks instead of in cups with ice. Everything was just a no. It was not like this a couple of years ago. I feel bad for the sweet people who work there.”
“I had a disappointing experience at this Pizza Hut. I was the only person in line, yet it took an unreasonably long time for someone to take my order. There was no clear explanation for the delay, and the staff didn't seem attentive. It's frustrating when customer service feels like an afterthought, especially when the place isn't busy. Definitely not the experience I expected.”
“I ordered a large surpreme pizza with extra sauce on the app. I could barely taste any sauce at all let alone extra sauce. Not the first time this has happened with this store. Overall the pizza was decent minus the sauce.”
“Went to Pizza Hut in the bull ring for my daughters birthday and it was terrible, the buffet was a complete rip off, the Que was a mile long, the food was cold, staff were all too busy, trying to ram as many in as possible,never in my life have I had such a worse experience.”
“Isaac has real customer service! An issue happened with my order and he went out of his way to make sure the issue was resolved. I'll definitely continue business at his location!”
“This is the second time from this same location that you guys do not deliver the order.
Today my son and I waited almost an hour for our order, then we got confirmation from text that the driver was “having trouble finding the address” I called and no answer. I texted and he said he had found it, then I recieved a notification saying he had deliver the item but there is nothing at my door. I was paying cash so I dont know where he delivered it and why he stopped answering. Tomorrow I will be going in person to look for Jesus at the location, this is messed up I can deal with it but my kid was waiting for that pizza. This is not ok”
“I've been a rather satisfied customer for many years, in the UK and France mainly, both dining in and having pizzas delivered at my place.
A year ago they closed the restaurant which delivered pizzas in Paris 5th which is central.
After a couple of months I emailed to get an update on and what was preventing another restaurant from handling the deliveries - there is one in Paris 5th indeed, one km away. Thy said they were in the process of doing so.
More than 8 months later still nothing.
I emailed them over and over again. Not a single answer.
So guess what, I'll never order from them again or dine in.
Talk about customer care...”
“I will never ever order Pizza hut again, the price and portion size is as close to being violated as I have ever been with food quality vs price.
70$ for 1 14 in large pizza and a very small slab of brownie, insanity!!!!!
I am out of town and had to order something for my kids, enough to feed maybe 2 people. I used to love pizza hut, bye bye !!!!!”
“Ordered a fiery chicken pizza regular (thin crust pizza) the quality of the pizza is terrible.
Barely find chicken pieces and over burnt thin bread which with no taste of cheese!
Even the size of a regular pizza has been reduced, back in days Pizza Hut regular size and personal pizza size was worth of the price!
Now the size is smaller and the price is higher!
It also was not so satisfying ended up eating a Burger King 2 buns and fries!
Burger King new offer which is only 750 LKR Deneva Dekak was more filling and satisfying than the Pizza Hut fiery chicken pizza which we actually expected to be worthy and satisfying but such a failiure!!
Very disappointing to see how the Pizza Hut standard has gone so low!”
“I have always loved the buttery, moist crust used at Pizza Hut until today. Apparently the dough/crust changed. It is now hard, dry, and bland and lacks taste. I honestly think I could have got better pizza from the frozen section at grocery store. I literally ate some of the pepperoni and cheese on top then threw the remainder (large) pizza away.”
“DELIVERY review. Never got our order and spent 10 minutes arguing with staff about this. They accused me of lying, said they put it on the outside table as requested. But the table was covered in UNTOUCHED SNOW. Nothing had been put there. Then they said kids took it. Again, snow untouched on table, nothing ever put there. They told me it was IMPOSSIBLE that I didn't get my order, so I sent a photo of the untouched snow on the outside table, proving that nothing had been put there.”
“It’s a terrible shame of such an iconic change our family loved. Again the one in Pleasant Hills, Pa made our order wrong. I ordered half pepperoni and half just cheese and bread sticks . I should have checked before I left but it was all pepperoni and bread sticks were burnt and hard. Everyone who has been going to Pizza Hut for many years can see the obvious decline in product quality and customer service. Just lost another customer!!!”
