I placed an order to the store at 3634 S 2nd St. Folkston, GA 31537 (912) 496-1128. I ordered 6 pieces of sweet chili traditional wings and the cajun seasoned fries. I have placed at least 10 orders of fries from this location in the past because I really like them. This time I received half of what I usually receive. I called the store and spoke to Katelyn. She said she was the Regional Manager and it didn't matter if I contacted corporate because I was going to get routed right back to her. She said the fries I've gotten in the past weren't the correct amount but the one I received this time was the correct amount. I'm including a photo of what I received in this reply. These fries are $4.09 and I don't believe that the amount I received is the correct amount for this price. Katelyn was very smug and made excuses for why I received such a poor amount. I don't feel appreciated as a customer and I don't trust ordering from Pizza Hut anymore because if I have an issue I don't trust that it will be taken seriously and handled appropriately.
2 years ago
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