Terrible Customer Service My incident happened on November 20, 2022 at the Prosperity Park Drive location – Store # 35593. After placing an online order for contactless, curbside pick-up, I arrived to pick up my order as scheduled and checked in using the Pizza Hut app. Upon arriving, this location had a continuous flow of customer activity; nevertheless, I patiently waited in my car for my order. After approximately 15 minutes upon arrival, I decided to call the number to the location to notify the employee I was waiting. I was on hold for approximately 30 minutes, but I still waited because I could see the location was indeed busy. Thinking, during a break of customer activity, the employee would then deliver my order. This did not happen. Although no one was in the store at the time, she had the audacity to motion for me to come in the store. I felt this was inappropriate since I had scheduled contactless, curbside service and paid a gratuity in advance. As soon as I reached the door, the employee yelled at me to say, ‘I’m by myself and you see I am busy’. I stated to her, I have been waiting outside for 30 minutes and that’s not my concern. She then used profane language at me and told me my order was cancelled. She continued to hurl profanity as she walked to the back of the store. I said if you cancel my order, that’s fine, I have paid for my order so process my refund. She then stated, “I’m not going to process anything, and you can just get out of the store”. I asked for her name so I could report the incident and she refused and told me to leave the store. To say I was shocked, is an understatement. With her deranged type of behavior, I feared she may resort to physical violence so I abruptly left the store. I have reached out to the following Executives in Leadership and to this day, NO ONE has followed up with me. I have contacted: Aaron Powell, CEO, David Graves, President, Jamie Harrison, CPO and Chequan Lewis, COO. While I did speak with Shelli East, DM, she did not follow up with me right way after the incident. When I asked for Senior Leadership to contact me about the incident, I have heard nothing. If the leaders are acting this way, I see why the employee felt she could get away with what she did in this situation. With such a recognized organization, this has been a horrible experience and I will never shop at Pizza Hut again.