Ord number Adrian 122538 At about 6pm on April 9th, I went to your outlet in Simei and wanted to buy your food and take it away. When a staff member said that the person in charge of the counter was busy in the kitchen, I also knew that you were busy, so I went online to buy your food. I thought the food order would arrive directly at your kitchen after I ordered it online. When the staff in charge of the counter came back, she asked me if I had placed an order. I said I had just placed an order online. She said nothing and continued packing the food for other customers. After a while, I felt it wasn’t right, so I asked her if my online order would go directly to your kitchen. She said no, so I asked her. If I hadn’t come to ask you, wouldn’t I have been waiting here in vain? She said yes, I have a few things to ask you here 1) How many people order order online self-collection in a day? If your staff is busy in the kitchen for a long time no one is in the counter and those customers who order self-collection online are like me and they don’t know when they arrive will need to infrom your staff , and no one is in the counter and they will be there and Wait for nothing 2)- When I first told her that I had just placed an order online, she did not tell me that I needed to let her know my order number. 3 miss 1 Garlic Bread