I placed an order online after I saw the Pizza Hut advert. I placed an order for a Large Create your own Pizza and a medium Gluten Free Veg Supreme. Once the order was placed the time estimated for delivery was 25-30 minutes. 40 minutes later I realised the pizza hadn't arrived but thought that's ok I can get £10 off the next order as advertised. I called the restaurant the pizza was ordered from and was told to pick this up with customer services as they can be busy and are currently busy. My pizza also resembled a flatbread which was not 8 slices, maybe 6. I queried why my pizza was a flatbread with the restaurant and was told there are no slices when it comes to Gluten Free, they use a different dough and make it as they can. This certainly isn't made clear when ordering online so £13.99 is a silly price to pay for a piece of flatbread. The pizzas were also not piping hot but barely lukewarm. Conveniently when I tried to call customer services, they were receiving a high volume of calls. Our order was placed with Derby Uttoxeter. I will stick Dominos going forward, at least they keep their word.
1 year ago
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