I have been robbed of my money completely, if I could give it a lower star rating I happily would. Ordered around 11:30am was supposed to come around 12/12:30pm, It’s now 2:30pm. I called to ask what was happening at 1pm I was only then told that the oven was broken? I should have been informed rather than being left waiting for my order, which clearly was not coming. I was also told my order would be with me in an hour so 2pm I was fed up so I asked for a refund. They said I could get my refund within an hour, I let them know I was coming to the restaurant as I had been messed around enough already and had paid by card. I turn up and the restaurant is closed, I wait until 1:30pm knocking on the door as my phone had died. I then returned home as there was no answer! I charged my phone calling them at 1:40pm they answer I told them that I had been to the shop and the lady who answered asked me to hold on but instead hung up on me. I called back and the lady said the shop is open I told her that I had already been to the shop and it is closed. The lady then told me it is open so I said that i wanted to speak to the manager. The lady immediately hung up the phone on me. I was beyond fuming so I went back up there leaving at 1:45pm. I got there and they were still closed so I rang the restaurant again and had the lady telling me they were open. I was standing outside with the door clearly locked. I told the lady this and then they unlocked the door and eventually let me in. While I was in there obviously very annoyed one of the members of staff was talking to me. The member of staff told me I cannot get my money back and I cannot use the card machine to get a refund, even though I had paid by card. Instead They told me I have to wait for an email. The Whole time of me talking to this member of staff I had the lady who I had previously been on the phone to laughing and sniggering at me. I am most very disgusted with the service and outrage of which has happened today with this shitty franchise! I got home for 2:30pm and I am now left without food, short of money, and have had 2 wasted travels, as well as wasted time and fuel. I really hope this does not happen to anyone else.
10 months ago
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