Wow how rubbish can one branch be. I have tried a few of our local branches and to be honest they are all pretty useless but the west derby (which for some reason is called tuebrook but is located a couple of miles from there) is repeatedly awful. Ordered online. Payment taken order not gone through. Was told to ring website assistance. Took 35 mins for someone to answer me only tonsay it will be back in your bank in the next 3 working days. So went down to reorder as obviously not trusting that system again. They took forever to even acknowledge i was standing at the counter. Eventually i shouted them to take my order. Said food would be 40 mins. So i went home. Returned 40 mins later, again no one even paying a bit of notice to me. Again i shout for my order... they havent even started. They did then. It was wrong. I witnessed at least 10 complaints whilst i stood there.. wrong food, delivery not turned up after 90 mins, just ridiculous. Hire someone capable or close the place. Waste of everyone's time and hard earned money as this place is certainly not cheap at £50. Rubbish.