If I could rate 0 stars I would. Placed an order for next day delivery, website fully advertised 10pm cut off, order placed before 9pm Confirmation email received to state order would be sent next day and tracking number would be provided on dispatch. Next day (day1) no tracking provided and no response to email contact. Day 2, live chat working and contact made to a very rude 'Jade' who had very little customer service. Explanation was cut off had been shortened because of valentines and despite the order not being honoured next day, they also hadn't arranged for the order to go out on day 2 Proceeded to chat with manager 'Michael' Michael had better customer service skills but contradicted Jade, stating delivery was not honoured due to covid (was not surprised covid excuse came out) No Explanation why order wasn't sent for delivery day 2, and no compensation offered. Full refund offered and excepted, we'll wait to see if it arrives!