“ordered a rose and fresia LARGE bouquet. When it arrived, it was tiny, with loads of greenery and hardly any flowers. It was CERTAINLY nothing resembling the website photo, that I'm not even sure it was the correct bouquet. Upon complaining to prestige, I got a reply back saying the florist manager says the photos i sent show a decent sized and decent quality bouquet.
They do NOT, as after I'd sent various photos, even one with a can of coke for size reference, they still come back saying this! I suspect the florist manager needs new glasses. Also trying to use the line that many of the flowers are sent in bud, so they last longer...I'm not an idiot, I know this isn't he case, but they can't use that argument for the small size bouquet, as there's only one or two buds anyway!!!
I've used the a lot in the past and always ordered a large bouquet. I know what kinda size to expect from them, and THIS ain't it.
Prestige Flowers were initially great when I'm started using them, and I've stupidly recommended them to others, just as they've really started going downhill!!
I wish I could have added photos of the pitiful bouquet on here!
Will NEVER use them again, will be deleting the app, and leaving HONEST reviews of their product and service.
Disgusting and best avoided!!!
Update:- they've responded below that theyre investigating. They aren't, they are clearly NOT honouring their "100% satisfaction no quibble guarantee" that they seem so proud of. Told me to go back to my bank to file a claim! DISGUSTING!
BUYER BEWARE!!!
First photo is from their website showing what bouquet SHOULD have looked like!!”
“I can't believe this is what was sent, that cost me over £50,
Nothing like what I had seen on your website or thought I ordered.
This was a very special moment and that was not worth even £20.
Please can you let me know who to make a complaint to. They are the worst flowers I have ever Sent and feel totally embarrassed”
“Absolutely disgusted.
Bought bouquet from local florist. Only to find out that royal mail was delivering them.
Got no answer so they side will try again next day. What a waste of money. Also I ordered 3 days ago and they tried to deliver at 4.30pm on sisters birthday.
Absolutely false advertisement.
J a divall”
“I ordered a large Ivory Harmony bouquet at a cost of over £40 for my parents Diamond Wedding Anniversary. It arrived on time in a tatty box and the flowers were very limp. The biggest problem however, was the number and size of the flowers vs the website image. Even allowing for the flowers to fully bloom they were still woefully small vs the website image. There were not nearly as many flowers either. I emailed the company and submitted photos to show the difference but sadly, although they were very polite, they refused to admit that what I had been sent was an issue. I'm sure they will reply to say that I got exactly the right order, but I promise you you will be very disappointed if they do arrive, so don't waste your money.”
“DO NOT BUY FROM HERE
I paid about £70.00 with the delivery for large Windsor wedding flower.
1- I received with delay .
2- It was so small of course the money which I paid was large!!! Not the same as they showed on their website.
3- 3 of the flower were broken.
4- it was in BLACK BOX IN BLACK PAPER WRAP FOR WEDDING PARTY!!!!!!
I emailed them and they asked for some photos, I did it . They asked for mor photos for second and third time, I send more than 20 photos for them.
Finally they said photos not clear and they offered £10 credit for my next order!!!
ARE THEY THINKING I AM COMING BACK TO THEM? NOOOO EVEN WITH FULL REFUND.
Wasting time and money with them.
zero stars if I could.”
“Completely disappointed with the amount of flowers delivered! NO way what’s shown in their advert. Complained & told it’s the right amount, told to carry out care guide but that’s not going to maybe them double in size, if the amount isn’t there!”
“Outrageous customer service! Flowers were shocking. My partner ordered me flowers on Monday the day they arrived, the looked half the size, emailed them and they said they was up to the florsit strandards. 3 days later, they are dying and leafs are snapping they havent bloomed more, emailed again and they said its up to there standards. Will refuse a refund after spending £40 odd on them! Awful!”
“Paid £38 for a September bouquet, which was sent by royal mail and delivered on time.
The bouquet was not worth the money with half the blooms of the advertised and photos over all very disappointing. Would have got better for £10 in tesco.
Certainly wouldn't use again. They supposedly have a 100% customer satisfaction guarantee, but that means nothing. Contacted customer service and was told I got what I payed for. ( photos were provided). One of advertised bouquet one of what was received.”
“I ordered a large rose and freesia bouquet. It took 2 day's to arrive so a lot of the flowers were dead on arrival. The bouquet was small, sparse and embarrassing. I will never use them again and will absolutely recommend against.”
“Please don’t waste your money and time ordering from them!!!!This supposed to be a large and fresh bouquet to be able to bring a smile on a cancer patient face!!”
“This seems to be a terrible company. Do not use them. The flowers I got were the equivalent of a £4 bunch from Aldis or Lidls. But they cost £40 and some flowers were dead. We sent pictures. Prestige flowers said they were ok? We said they are nothing like your adverts. I feel like I have been scammed by this India owned company. DO NOT GET FLOWERS FROM THIS COMPANY...EVER.”
“Flowers were not fresh. The snapdragons were dead but since they were a birthday gift I placed them on a vase. The roses had brown round the petals
and the whole bunch looked on their last legs. I complained but was told that I hadn’t complained soon enough. It should have been obvious from the photo that 4 day old flowers shouldn’t look like that. I was offered £10 off another bunch. I declined.”
“Awful flowers
Got them for my partner waste of £85
Disgusting customer service , my partner tried to deal with it without me knowing.
Very disappointed, managers can’t speak to only can email
I would recommend people stay away from this company as not what it seems”
“Ordered some flowers for a birthday and they arrived yesterday as arranged. But look nothing like what i Ordered and with a card and delivery they cost £49, they were not even worth £10. I feel upset and embarrassed to have given them to someone. I have emailed them and they answered me with , their manager said they will look better in 3 days and they have passed their quality control, what a load of rubbish, they need their eyes tested as they are almost dead. Would not recommend Prestige Flowers to anyone, go to Sainsbury's better quality and much cheaper.”
“I DO NOT RECCOMEND THIS COMPANY.
FLOWERS ORDERED FOR DELIVERY TO ADDRESS IN FRANCE. I WAS CONTACTED A DAY AFTER THE ORDER WAS PLACED FOR ADDITIONAL INFORMATION. THIS HADNT BEEN A COMPLUSORY FIELD ON THE ORDER FORM. AS A RESULT I WAS THEN TOLD DELIVERY HAD SLIPPED BY A DAY. THEN A FEW HOURS LATER I WAS E MAILED TO ADVISE DELIVERY HAD THEN SLIPPED A FURTHER 3 DAYS. SO 4 DAYS AFTER ORIGINAL DELIVERY DATE. THEY DID NOT ARRIVE ON THAT DAY!
NUMEROUS E MAILS TO AND FROM COMPANY ENSUED. THEY SAID THAT THEY HAD NO CONTROL OVER LOCAL DELIVERY SERVICE. QUOTED Ts AND Cs CONTINUALLY SAYING THEY WAS AN ALLOWABLE SLIPPAGE OF 3 DAYS AFTER INITIAL DELIVERY DATE.
THE FLOWERS HAD BEEN ORDERED AS THANK YOU GIFT FOR FRIENDS. THEY FINALLY ARRIVED ON DAY 6! APPARENTLY SIMPLY THROWN OVER THE GARDEN WALL! BY THAT TIME THE RECIPIENT HAD LEFT THEIR HOME FOR A VACATION.
PRESTIGE FLOWERS CONTINUED TO QUOTE Ts AND Cs. NO OFFER OF REFUND . IN THE END THEY AGREED TO A CREDIT FOR THE POSTAGE CHARGE. OBVIOUSLY I DID NOT WISH TO HAVE A CREDIT ON MY ACCOUNT AS I WILL NOT BE USING THIS COMPANY AGAIN . EVENTUALLY THE COMPANY FINALLY AGREED TO REFUND THE POSTAGE CHARGE.
THE SERVICE I RECEIVED FROM THIS COMPANY WAS APPALLING.”
“I ordered flowers from Prestige Gifting to be delivered on my first wedding anniversary — a clearly time-sensitive occasion. They didn’t arrive on the date I selected, and the company refused to refund me, even though I live in Glasgow, a major city. They repeatedly claimed Scotland is a “remote area,” despite that not being true according to Royal Mail’s own policies. I’ve had no option but to escalate this through my card provider and report them to Trading Standards. Be cautious if you’re ordering anything time-sensitive.”
“Atrocious Customer Service
Paid for 24 hour delivery. After they did not arrive, contacted he company and was simply a copy and paste generic response of their terms and conditions. Next day, still hadn't arrived and was quoted the same. After 3 days of none arrival I contacted them again and was offered a refund of the postage only. The flowers arrived 3 days after the paid for delivery date. The box was almost destroyed, flowers yellow and half dead, wilted and leaves falling. I sent photos of them as they were delivered damaged, with the postman in shot as proof, photos of the yellowing and half dead flowers and requested s refund. They asked to send more photos. I am now waiting on confirmation that I will be refunded and will pursue alternative methods if necessary. No apology no offer of recompense. Awful customer service (or complete lack of), generic unhelpful responses. Never again. Be aware”
““As a senior, I don't always get how internet scams operate. However, COVSECLTD * COM put me at ease. They checked in frequently, communicated clearly, and never hurried me. They guided me through every stage of the procedure and even offered assistance with simple tasks like email recovery. Companies that treat senior citizens with as much tolerance and respect are hard to come by these days. I appreciate their assistance and candor.”
