“Arrived a day late. As always blame just put on courier. Well Prestige - here’s an idea - take some responsibility for YOUR courier that I paid for - get some compensation and recompensate your customer. As it happens when flowers arrived they were awful - last minute shop in a petrol station would have been better look and miles better value. Please everyone reading this NEVER buy from here !”
“Delivery was late so missed a Birthday and when the Flowers do get delivered they will be withered after sitting around for 2 days in no water!!Second delivery that has been late and after paying for the delivery!! They don't care and just blame the 3rd party delivery company, Royal Mail. Won't be using them again!”
“I am bitterly disappointed with prestige flowers, having selected a bouquet which I had set my heart on sending as a thank you present for a wonderful afternoon tea with a member of my family.
The bouquet was delivered and I received a thank you and a photo of the flowers that were sent. On seeing the photo of the flowers which quite frankly looked wilted and not fresh at all and this was not the bouquet I had set my heart on for a thank you gift. I contacted prestige flowers and was asked to send a photo, I sent the photo to Prestige flowers, whilst not the clearest photo it was patently obvious the flowers were a completely different colour and arrangement to the one I ordered.
Frankly the flowers looked as though they had been picked from the roadside.
I had upgraded the bouquet I ordered to a larger arrangement and these were not worth the expense.
I will never use this company again”
“Flowers Ordered for next day delivery- ie Sunday, were not delivered until Tuesday!
2 flowers were dead on arrival, and there were not as many blooms as advertised and paid for!
The company just referred me to their T& C 's and said it was acceptable practise!
No it definitely should not be.
2 days without being in water, and 2 days less enjoyment for my sister.
As I could not provide suitable photographs to meet their exacting requirements,
they merely offered me £10 off a future order.
Needless to say I will not be using this company again.”
“As someone based in Australia with family in Belfast I’ve used Prestige Gifting for flowers and hampers in the past but after my most recent experience in January ‘26 I won’t waste my time and money again.
Sending flowers to family just outside of the capital for her birthday I was happy to accept the next day delivery and pay the fee. I wanted the flowers fresh and looking their best.
They were finally delivered a full three days after the advised date with no mention of any weather incidents by Customer Service on enquiry that may have attributed to any delay. I believed the confirmation email at checkout… no amendment advice was received.
I was also concerned about the state of the flowers by this time and the lateness of the intended “Best Wishes”.
In short, I won’t be using the brand again... simpler. The late delivery was an annoyance and defeated the purpose of the arrangement, but the reasoning offered for delay versus the confirmation date was entirely unsatisfactory, along with the offer of a £5+ credit for future use.”
“Flowers ordered by my daughter in Australia were DEAD on arrival, contacted Prestige Flowers customer service they were of no use all, not the individuals fault as they have to follow the script they are given,no help at all,will never use Prestige Flowers again, if I could I would give, 0 across the board”
“Absolute awful company photos do not represent what is delivered, There florists have some form of plant biology that escapes me Apparently 3 days to let the flowers bloom will turn 5 Lillies or roses into 10. avoid avoid is my advice.”
“Flowers were dispatched the day after I ordered for next day but were then scheduled for three days.
I called after receiving notification, was advised it would still be next day (untrue).
They were not delivered until the three days after all, drooping and dying flowers.
Sent photos and was advised I had to wait three days for the flowers to revive?!
Eventually claimed via my credit card company.
Shocking customer service, above does not cover the endless correspondence and the delivery charge at £5.99 is steep.
I would go elsewhere, seriously.”
“Very poor customer service did not send the flowers as described on their website was not interested in correcting my order for me very disappointed with this company and will never ever use them again. I spent £70 on my order of chocolate and flowers and was not sent the correct chocolate or flowers In my opinion this was a lot of money and my order was very important to me as it was to say thank you to somebody very special. I was embarrassed and upset by the disappointing service I received.”
“This is for anyone who is looking for flower please don't go to this company there off the scale misleading 40 pounds for 4 flowers after showing a punch i reserved not even half of what they where showing ion there web site and when they came looked unsellable a total insult as a gift at Christmas how could they even call them prestige very upsetting and not right horrendous hope this company disappear from trading because theres no place for people like this 😢”
“Thd flowers were promised for 8th December between 8.20 and 1220. Instead a parcel was left on my doorstep at 19.20 that wasn't even mine. It eas left to me to arrange a pickup despite several emails and phone calls to prestige. Next day the courier came to take the mis delivered parcel and brought the fowers for our wedding anniversary the previous day. They said if I refuse them they would return to sender and a refund would be given. Prestige have refused to honour this. All I get is Sorry, but no mention of a refund of any description.”
“I ordered the Roma bouquet and upgraded to a large, as these were for my step mums 50th from my dad, to be presented at a family party. They were £60, and around £6 postage.
What arrived was extremely disappointing. At first I was sure they had accidentally sent the small version (I would have been disappointed with what arrived, if I had ordered the small too!). There were very few stems and there wasn't even an effort to pad it out with foliage. If you were to put three of the bunches i received together, then the bouquet would have been acceptable.
What was more abhorrent than receiving these measly flowers, waa the customer service. After bringing this to their attention, all they could offer was £5 credit on thisr website as the card it came with was wet, but insisted that it was as advertised and even had thier 'flower manager' confirm there wasn't a quality issue. After more back and forth and more photos after 3 days, where the flowers would 'bloom' (this made no difference), they agreed rhere was a quality issue, so they offered £10 credit!
Then after even more back and to, they offered £10 refund. I have refused this, as its a pitiful offering.
Avoid this company as others have said, its been so stressful to deal with and put a downer on the celebration.”
“Battered flowers arrived. Told my son he had a choice of replacement or £10 credit. Unfortunately he wasn't aware of his legal rights to a full refund under the Sale of Goods Act........so basically fobbed him off and called the matter resolved...AVOID.....not even a goodwill gesture...”
“Dreadful experience: the flowers arrived a day later than I had ordered them for and missed the funeral they were bought for. Never use this company.”
“Ordered and paid for next day delivery
The flowers actually arrived 3 days later and were rubbish.
We contacted customer service and were quoted the terms and conditions that apparently allowed for them to offer and charge for next day delivery, confirm via email the date and then deliver whenever.
Shocking service and very patronising customer service personnel.
Would not recommend and most definitely would never use again.”
“Awful Awful Awful. Would never use this company ever again nor would i recommend them. Absolute rip off! Ordered the Wild and Wonderful Bouquet in a medium size and what was received was a small sparse bunch with missing flowers and the pink roses were old and withered. Nothing like the photo on their website. I've seen better flowers at a petrol station for half the price!
The customer service was diabolical and after many emails and attempts to resolve the matter, in the end was only offered another bouquet. What makes this company so bad is that they kept making things so difficult by requesting more photo's (birds eye view) from me. I was unable to send numerous photo's as the flowers were a gift to an aunt who had a hysterectomy and therefore was unable to leave her bed to stand to take more photo's. The photo sent was more than satisfactory. Ridiculous!
For this situation, knowing my aunt is unable to take in more flowers (due to her personal circumstances), a partial refund would have at least been more appropriate but all that was offered after a long tiring battle with them was another rubbish bunch of flowers from this company which we do not need or want.
This company is nothing but greedy soulless heartless corporate rats!
UPDATE: Received an email back refusing to give a partial refund and only offering store credit. Disgusting!
Spread the news wide and far on their social media platforms (Instagram, Facebook, TikTok etc) to avoid and warn others from making the same mistake. This company have to be stopped!”
“The plant I ordered arrived on time, rather unceremoniously, and proceeded to fade and die. It was not cheap. Because I did not complain within 3 days, and only responded when asked for feedback, my complaint was not really dealt with in a satisfactory manner, ie no compensation - a live plant or even flowers would have been appreciated.
Disappointed and I will not be using this company again.”
