“Terrible service.
If you live anywhere north of the border then I wouldn't even consider ordering here. Especially if you want the flowers for a certain date.
They use Royal Mail for delivery and say to allow an extra day for transit to Scotland. They wont send the flowers a day early to allow for this extra day's transit incase they die in transit apparently so the flowers will never arrive on the day requested.
Customer service leaves a lot to be desired also.”
“Can’t comment on quality of products as never got as far as ordering. The bouquets look lovely and I wanted to order but lack of information put me off. On other florist websites a number of stems per bouquet and size of bouquet is quoted so you are able to see the amount of extra flowers you get between ordering standard, medium and large as no information of this kind is available on Prestige website I first emailed to which the reply I received was basically asking which bouquet. All of them really I just want to know if a larger bunch is better or worse value of money, I don’t want to be blinded with it depends on flowers eg lillies are more expensive than roses, yes I know that but as a ball park how many extra do I get for my extra £5 or £10 pounds? After 3 emails and 1 telephone call still no answer so will not use awful service.”
“Date of online order ignored, but flowers weren’t even delivered on date of their confirmation email: came a day late when my sister had stayed in all day waiting for them. Discount coupon ignored. Communication by email automated - no empathy. Overpriced. Will never use again.”
“I bought a bouquet for a friends birthday and was sos so disappointed. It was absolutely shocking, looked like a 2 year old had put it together, and the number of flowers included was way below what was advertised. The customer services girl Jess…was simply not interested…and is obviously a faceless name used as a buffer between company and customer. So much for their 100% satisfaction guarantee! I am zero percent unhappy and even after including photos my complaint has just been dismissed! DO NOT BUY!”
“What an UTTER DISGRACE AND I SAY THIS VENOMOUSLY BECAUSE OF THE current climate we are living in. Thank you PRESTIGE FLOWERS FOR EMBARRASSING ME WITH YOUR CHEAP RUBBISH that my family members had to photograph and tell me how POOR QUALITY IT WAS. Then hiding behind you RIDICULOUS 3 DAY POLICY OVER CHRISTMAS (WHAT ARE WE SUPPOSED TO DO,) to shamefully RIP OFF YOUR CUSTOMER.
You should be ASHAMED OD YOURSELVES AND REECE C, Customer services IS NOT FOR YOU”
“I wish I had seen the reviews before I placed an order with you. Like everyone, my delivery has gone MIA, it was for a friend's wedding, they will be dead by the time she gets them or ever gets them. How do you stay in business providing unsatisfactory service like this.
I'm not from UK, trying to get my friend some flowers for a special day, now I have to go elsewhere spend more money I pay double because I'm international. Lovely just lovely, this is not the end Prestige..
You are a company to provide happiness to a customer, not misery, upset and turmoil.
Shame on you.”
“Flowers went to my address not the recipient! Their mistake, I alerted them to it but no attempt to sort it. Flowers were very undersized for the ridiculous price, I thought it would be a luxury bouquet! customer service not good, not helpful, no one answering phones, e mail replies unhelpful. Reviewed them on their site it disappeared! Don't use this company. I had to use interflora and send another set of flowers to my friend, it has cost me a fortune therefore!”
“Don’t waste your money with this company
Ordered flowers on 13th December for delivery on 19th December still not arrived This company is a joke. Don’t order you will be disappointed if they ever deliver the goods you have paid for
#robbersdontwasteyourmoney
#cowboystakeyourmoneyandnotdeliver”
“I would have give 0 star if I was able , my lovely friend had some flowers sent to me for my birthday , firstly they were left in my bin because I didn't hear my door knock although I was in , I put the flowers in a vase the day they were delivered which was 21st November and by the night the roses looked dead , the bouquet also had alsteromerias in them which last forever usually they were all limp and ready to fall the next day , within 3 days I had a dead bouquet much to my friends horror , this is the second time I've had flowers delivered from you as gifts , there was trouble with the first one being late! So a second was sent and they didn't last either , quite frankly I'm surprised you still have a business , your reviews are awful and so are your flowers , supermarket flowers last much longer and are much fresher”
“Ordered flowers for a family member that were discarded in the communal entrance hall to her apartment, they weren't even delivered to her door!! Ridiculous...I will never ever use this company again and neither should you!”
“They have conned me. Poor size (paid two upgrades on size) and poor quality. Arrived on Friday (positive) but despite they are closed over a weekend they wont make any resolutionas after the weekend is then said to be over the three days!! They emailed after feedback but that was past the 3 days
What is the point in asking how well they did if an issue is simply bounced back as 'too late!!'
This was even an order for a Miss Great Britain event that they are one of the sponsors!!”
“I ordered flowers and a glass vase for my 85yo mother-in-law who has cancer. On delivery, the vase was broken and one of the stems was snapped off. Customer service has now asked for photos to prove the damage (it was a £35 order). Unfortunately my MIL won't have a clue how to do that, nor will I ask her given how sick she is. I just won't use Prestige Flowers ever again since they can't be trusted to follow through on delivery.”
“The flowers were left outside my sister's front door. The tracking states they were left inside a porch, but she doesn't have a porch. They were left out in the elements all day. Not only was it an issue for potential theft but it was a very hot day and the flowers had to be thrown away less than 72hrs later as they had completely wilted and died. "James" at Customer Service could not have cared less. He told me that they don't have control over delivery as they outsource it, and he didn't care that Royal Mail had lied on the tracking. I've spoken to a few people about the issues I had and as soon as I said Prestige they all said that they had had similar awful experiences both with delivery and their customer service not caring/resolving the the issues. This company doesn't care. Strongly recommend that people search for a legit florist that don't outsource their deliveries so that you know that your recipient will get quality flowers on their special day.”
“Absolutely abysmal in every way. £40 for a tiny, half dead, broken bunch of the cheapest flowers available. They also arrived late despite paying for express delivery. You could buy better quality flowers from a garage forecourt for a quarter of the price. Look at the photo - that cost £40!!! Customer service took no responsibility for this rip off and simply advised to email. Waste of time.
DO NOT USE THIS COMPANY - AVOID AT ALL COSTS. ABSOLUTELY AWFUL”
“Poor quality flowers, with ripped leaves. More leaves than flowers, just a poor bunch sent as a birthday gift. When reached out to customer service they offered no apology, in fact stated that the bunch was in great condition.”
“Do not be misled by the marketing of Next Day delivery. Despite requesting next-day delivery and receiving a confirmation e-mail confirming the delivery date, the flowers did not arrive on time. Customer Service was very happy to inform you me this is not guaranteed and it is stated in section 4.1 of the terms and conditions. Not receiving them on the day requested was even more disappointing since they were for a birthday. This is the first time I have used Prestige Flowers. I will be returning to Interflora. The flowers received do not represent what I ordered at all. Size is clearly not Large and the flower arrangement is not as illustrated.”
“I am profoundly dissatisfied with the service from Prestige Flowers regarding my order placed on Wednesday, May 15th, for delivery on Friday, May 17th. This order was meant to celebrate my partner's birthday, a significant milestone given her severe health issues over the past year.
Despite confirming the correct delivery address with customer service on Thursday, May 16th, and anxiously waiting on the 17th, the flowers and card were not delivered as promised. The Royal Mail tracking number merely indicated that Royal Mail was still “expecting” Prestige Flowers to provide the items, with no further updates. Contacting Prestige Flowers' customer support was unhelpful, as I was repeatedly told to wait without any additional information.
Given the importance of this delivery, I sought further clarification from Royal Mail. Two representatives confirmed that while a label had been created on May 16th, the items were never handed over for delivery. This clearly indicates that Prestige Flowers failed to fulfil its commitment.
Despite multiple contacts with customer service, I received no satisfactory explanation or resolution, other than an offer for a refund. This situation has deeply upset both my partner and me, tainting what was meant to be a celebratory day.
Prestige Flowers did not uphold its 100% Satisfaction Guarantee. The failure to deliver the flowers and card on such a crucial day is unacceptable, especially considering the emotional significance of the occasion.
I expected a formal apology and a detailed explanation of why this failure occurred, as well as compensation beyond a simple refund to address the distress and disappointment caused by this experience.”
