“I was very upset about the condition of the flowers you sent from my son and the fact I had to lie to him and say they were lovely so I did not upset him they look like I have had them a couple of weeks the roses are all floppy petals falling off they were sent to cheer me up but they have really upset me”
“DO NOT WASTE YOUR TIME OR MONEY!
Absolutely terrible service. My mother's flowers did not arrive on the day they were supposed to, despite placing order 4 days in advance.
To make matters worse, the customer "service" received was quite frankly a joke and they were not willing to make the matter right. I was told they use "a reliable 24hour delivery service" which is evidently not the case as there was nothing reliable about it. They passed the blame elsewhere and only offered to cover the postage cost in the form of online credit - as a way to get me back to use them, which in now way in hell is ever going to happen. AVOID AT ALL COSTS!”
“Joke of a company. Delivered flowers costing over £100 two days late, missing my wedding anniversary and offered £5 voucher by way of compensation. Will never use again and suggest others to avoid. Use a local florists, I will next time.”
“Your company is a scam taking money from people and not delivering I am 80years old and you have not delivered flowers I ordered for my niece who mother had passed away. There is nobody who can help your customer service is rubbish and I hope you get bankrupt. I wish I looked at all these reviews and can see that 90% of your customers have had the same experienc.
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“I have been using Prestige flowers for two years and up to now no complaints. I know it's a really busy time if the year and we are all trying to get our gift's done asap. I ordered 100 roses for my Mother's Birthday, no complaints with the delivery arrived on the day, however someone can't count?????? she received 26 roses??? where are the other 74???? It's such a shame we have to put our trust and give our money and don't receive what we have paid for. I have a internet business so completely understand how difficult it is to get it right all the time, but you have to make sure you put it right if you get it wrong........ i am waiting for my reply from Prestige flowers so lets hope that some human who works for them is about to refund my money??? update will be posted.”
“Not delivered on day requested
I wouldn't give any stars if I could. On the order form it asks for delivery date, however they don't make it clear there is a 3 day window for delivery. I asked for my friends 70 th birthday and the flowers didn't arrive. I am furious and she is disappointed. I wish I hadn't chosen this company and I certainly won't again. Very angry with their poor service, be warned.”
“Ordered 26/8/23 flowers and gifts for my granddaughters birthday 30/8/23
Now tracking says they will be del today 31/8/23, no one will be in, no safe place( open drive to main road)
Flowers were sent 29/8 sent to wrong Mailing centre, been travelling 2 days Not happy £40 spent!!
Customer service not apologetic !”
“I ordered mother's day flowers (roses and lilies) for my mum and mother in law and was so disappointed when I saw what they received. The bouquets were pathetically small (I ordered the medium size), the roses were nearly dead and drooping even though the policies hadn't even started to open. Customer service was terrible - when I complained they just offered 10% off my next order - not much use when I would never order from them again. Both deliveries were also late despite being placed within the required timeframe”
“Ordered some flowers for a weekend delivery before Valentines Day.Still not arrived yet and at Royal Mail depot.Been let down badly and will never use again.Trying to get customer service is like talking to a brick wall!!!”
“Ordered flowers for my Mums Birthday in the Uk from Australia. I was sent an ETA for delivery on the nominated day . They did not get delivered and are currently still in transit. I wish I had read the reviews before ordering them because they are mostly bad . The customer service is cold, has an answer for everything and really couldn’t care less because they heave your money .”
“I ordered £41.48 of flowers to be delivered on 11th jan,no delivery will not give me a refund,Royal Mail tells me the tracking no was false and are investigating as this is not the first time this filth of a company has done this,I have informed the banks fraud department to get my money back,I will open a case with trading standards, these thieves need closing down.”
“PLEASE DO NOT ORDER FLOWERS FROM PRESTIGE !!
I ordered the Festive bouquet before Xmas for my daughter - £29-00
The flowers she received was nothing like the flowers I ordered from their website (see photos) sparse and wilted.
I complained the next day attaching a photo and asked for a full refund as per their 100% Satisfaction Guarantee.
They responded back to say the flowers I received was satisfactory and offered me £15 off my next order.
I responded to confirm that I would NEVER use them again and requested a full refund - I heard nothing and have since emailed several times with no response.
The flowers my daughter received was dead and wilted within 48 hours.
I have always used Bloom & Wilde whereby their flowers and service are excellent.
Unfortunately, I was taken in by the discounts they offer and the blurb they put on their website …. Please don’t waste your money it’s all lies !!
I’ve been well and truly ripped off - I should have read the reviews before ordering - some of which are extremely negative and similar to my experience.
Look at the photos and make your own mind up.
Please don’t waste your money like I did.”
“Ordered flowers and paid for a selected date 24th December. Not just Christmas Eve but also an important family date. Flowers were delivered 2 days early. Apparently during busy periods they can't guarantee your flowers on selected dates. So if you order for Valentines day they may arrive before or after 14th February. Pointless! Was offered a £10 voucher but this came with a condition that the order had to be £30 which didn't include delivery. I won't be using this company again or their voucher. Avoid if you want to avoid disappointment 😞”
“Shocking customer service, flowers ordered last Monday for next day, still not arrived, and no response from Prestige to emails seeking assurances of a refund or redelivery.”
“The flowers were ordered for our 30th wedding anniversary, which fell on a Sunday. They were supposed to be delivered as a surprise on the day. They did not arrive. Apparently Royal Mail don’t deliver on Sundays - so why take the order in the first place unless you intend to use an alternative delivery service? They eventually arrived late on Monday afternoon, obviously worse for wear as they had been packed in the box in a heatwave somewhere waiting to be sent. Consequently, within about 4 days of receipt the flowers were near enough dead and had to be binned. The whole experience is very disappointing and we will certainly not be using or recommending this company to anyone.”
“AVOID USING
extremely poor customer service, ordered flowers that were 2 days to be delivered worse of all they posted them with Royal Mail so the flowers were in delivery mode for 3 days, you can imagine they did not arrive in great shape. No responsibility taken. Horrid customer service. Shame…..”
“I still have not had a replacement the flowers l got for Mother’s Day only lasted a day will never order here againj no they were ment to send replacement never arrived terrible customer service”
“The flowers I ordered were not delivered and no attempt was made by the company to send tracking for the delivery. There is no customer service to enable you to communicate with them and you just get frustrating automated replies. There has been no confirmation that I will get any refund. It is by far the worst company I have ever had dealings with. Looking at some Trustpilot reviews it looks like a completely different company people are talking about.”
