I have been using Prestige flowers for two years and up to now no complaints. I know it's a really busy time if the year and we are all trying to get our gift's done asap. I ordered 100 roses for my Mother's Birthday, no complaints with the delivery arrived on the day, however someone can't count?????? she received 26 roses??? where are the other 74???? It's such a shame we have to put our trust and give our money and don't receive what we have paid for. I have a internet business so completely understand how difficult it is to get it right all the time, but you have to make sure you put it right if you get it wrong........ i am waiting for my reply from Prestige flowers so lets hope that some human who works for them is about to refund my money??? update will be posted.