“Ordered some flowers for a weekend delivery before Valentines Day.Still not arrived yet and at Royal Mail depot.Been let down badly and will never use again.Trying to get customer service is like talking to a brick wall!!!”
“No reply from customer service after 4 days. After telling them the condition of the flowers. I ordered some mothers day flowers. They were delivered on time, on mothering Sunday, but already started to droop the next day. My sister brought flowers on Friday from the supermarket, and gave them to my mother on Sunday Yet those flowers were in better condition tham the ones i ordered from Prestige. Below is a picture of the flowers I spent nearly £40 on. One day after delivery and as you can see the roses are floppy. 😔”
“Received Mother's Day flowers today, flowers are beautiful but, were crammed into too a basket far too small with soil overflowing making it impossible to water”
“Flowers arrived on time.Looked good but unfortunately all flowers were completed withered.. five days later.Not value for money.Would not order again”
“I received for a special occasion from my son who lives overseas. The delivery was excel but the flowers were shocking. Stems and heads with no greenery however there were brown dry twigs interspersed with the blooms. My sons trust was abused and I was insulted. I mailed the company and after three emails backwards and forward, they agreed to replace. Fine and the replacement arrived. I can not recommend this company as there should have been no need for complaint.”
“Ordered some flowers for an anniversary, and paid the extra £5.80 for Next Day delivery. The flowers did not arrive the next day, as the courier couldn't find the address (!), and didn't contact me to let me know. I then spent half an hour on hold, only to be hung up on when I questioned this.
I understand that things go wrong with deliveries, but I was really surprised that the extra fee paid for Next Day delivery is not refunded if they aren't delivered the next day. What is the point of paying this, if it makes no difference? Would not recommend this company.”
“Terrible - was assured this bouquet had left premises....only to see tracking later was not handed over to mail until later that day! Bought med birthday bouquet....should have been ribbon attached - none. Medum was more like small bunch and wilted. Never use again!”
“Tried to order online but the payment would not through, phoned the tel no. spoke to a girl called Lizzie, who assured me that no payment was taken via the Internet...had to wait an hour until she phoned me back as she had to check the order etc......Checked my bank statement and the payment has been taken out twice! Now I have to wait 3-5 days for a refund!!
Forget this company, buy your flowers elsewhere!”
“my wife’s 70th birthday bouquet arrived on the day and looked beautiful but the roses only lasted 2days. the roses bought from Tescos lasted over a week”
“last week i ordered the summer flowers for my sisters 4oth Birthday she received these which were mainly roses Except they were all out in bloom instead of being in bud so they last longer today she tells me they look all wilted today which im not happy about......also the postage is a ridiculous amount of money when the flowers are expensive too i think i will be looking elsewhere in the future this place has gone downhill !!!”
