This is the second time I have used Prestige whereby they have delivered my order late. An order that was for a special occasion and the date was missed again. The last time I gave them the benefit of the doubt, I did complain that they used Royal Mail on days that they were striking so of course the delivery was never going to get there on time. However on this occasion they have let me down once again and their response is: It is important to note that by making a purchase from Prestige Gifting, you are not entering into a contract that guarantees a specific delivery time frame. During peak periods, we reserve the right to extend delivery times as necessary. In the event that we miss the specified delivery date during peak periods but still fulfil the order, you will not be entitled to a full refund. Any remedy provided will be at our discretion. Also worth noting that they did not dispatch my order until the day it was due to be delivered and I didn't get notified of this delay. So in short, your delivery will turn up whenever it turns up and not to hold them to account. Awful service.