bought a piece of plastic. ok, i got the size wrong, fair enough, but then i received an email [in amongst the confirmation emails] saying "we think you got the size wrong, your order is on hold for 48 hours and then we may just process your order anyway or maybe not so let us know". i realised no product was delivered and went through my emails [after 48 later] and saw this email. i replied saying "yes, size wrong, can i reorder?". at that point, suddenly, the previous order coincidentally goes through almost instantly and they reply saying: "ohhh too late, sent now, you'll need to reorder". several days later i get this teeny piece of plastic barely bigger than a stamp in the post [2nd class send in a stupid big envelope] which i paid £4.95 postage for, would be more like £1.50 postage and a piece of plastic worth pennies. reckon i'll just go to B&Q and get a sheet of perspex and cut myself. you know, i get i measured the wrong size, they could have just called me instead of a weird email with a 48 deadline even though they said they put my order on hold as they figured the size was wrong!