I'm very disappointed with my recent experience. I ordered the frogbit on Wednesday, May 10th, to be delivered to Eugene, OR. By a week later, they had not shipped yet so I sent an email asking when they would be sent out. I never got a response but I saw on my account that they shipped it the next day, Thursday, May 18th by FedEx 2nd day. It seemed like they had forgotten about my order until I reminded them. I was surprised they shipped my order of live plants on a Thursday since the website clearly states that plants are only shipped Mon - Wed. My office is not open on Saturdays so the package was not delivered until Monday, May 22. I opened the package immediately and the frogbit were all yellowing or brown. The plant tissue was slimy and all the roots had broken off from decay. I'm not sure what state they were in when you shipped them but they were no longer healthy or viable by the time they arrived (see attached photos). When I requested a refund, I was informed they would not refund me the price of the shipping. It seems to me, I should not have to pay shipping on a damaged product that died in transit because the PIK shipping department broke with their own policy. This is the second time in a row that I have been disappointed with PIK service. I get the feeling they have expanded their company and they no longer provide the level of care or service they used to.