Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,404 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,404 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 25th May 2025

Kristen

Play It Koi 5 star review on 23rd May 2025

William

Hayden

743

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I buy my Nijikawa koi food from PlayItKoi and my koi are thriving. Play it Koi has the best customer service. I have called and asked questions with great advice. As soon as your order is placed they keep you up to date on shipping and their customer service is just plain A+.”

Play It Koi 5 star review on 18th July 2024

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Posted 10 months ago

“Play it Koi is awesome. Fast delivery. Will buy from again. Thank You from VideoGameBuddy and Family.”

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Posted 1 day ago

“Very happy with the purchase and how quick I was able to get my questions answered.”

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Posted 1 day ago

“The online chat was super helpful to help me identify the model filter I currently had so I could replace parts. We ended up just getting a new filter entirely since the current one was partially broken when we took it apart. Will definitely bookmark this site for future needs!”

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Posted 2 days ago

“Plants arrive in perfect condition”

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Posted 2 days ago

“First time using Playitkoi. Everything went swimmingly.. hahahahahaha”

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Posted 3 days ago

“Fish arrived in good condition. We were happy to see the variety of color.”

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Posted 3 days ago

“Healthy looking Lotus rhizomes delivered quickly.”

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Posted 3 days ago

“I've ordered several products from the nice folks at Play It Koi. Filters, waterfall spillway and filter kits to name a couple. Everything has been delivered on time, but where they stand out is their customer support. Kristen took ownership of working with a supplier when a pump I ordered arrived damaged. She was super nice in her communications and arranged the replacement and the return. Thanks for all your help. I've been in customer service for over 30 years so I really appreciate someone who delivers great customer service.”

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Posted 3 days ago

“All of the plants arrived in beautiful condition. Very pleased. Will definitely order from you again.”

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Posted 3 days ago

“Excellent products, efficient and reliable service.”

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Posted 4 days ago

“Yes, everything with the order went swimmingly.”

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Posted 4 days ago

“Overall a great first time experience. We decided go with a container pond this year before stepping up in size next year. The online info on the various pond plants was helpful. Ordering online was easy. Shipping/tracking was no problem and easy to follow and we got our plants here in the Midwest in 2 days. The plants were well packed, identified and were in great shape when received. The "planting" info for the different types of plants PIK emailed ahead of time was appreciated and easy to follow/understand. We put the plants into our container pond the evening we received them. So far so good 2 days later. PIK gave us a good start to our first time try. Up to us now to watch and learn.”

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Posted 5 days ago

“The only thing I didn’t like was how long it took to get my order. Using USPS isn’t the best way to ship. Especially after paying that much for shipping.”

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Posted 5 days ago

“Plants arrived in great condition. There was even a couple extra plants !”

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Posted 5 days ago

“everything was perfect thank you”

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Posted 5 days ago

“Wonderful customer service and lovely plants!”

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Posted 6 days ago

“The lotus tubers I received are top notch. Their survival depends on me now. Very pleased with what I was sent. I would definitely buy them here again.”

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Posted 6 days ago

“Products and selection are fantastic. The shipping is fairly quick and prices reasonable. Customer service was outstanding. Prompt reply and addressed my concerns thoroughly.”

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Posted 6 days ago

“At first I was disappointed in the Nycor floating plant islands as they were rather shallow, but compared to my former deeper ones the koi have great difficulty pushing the plants out. The foam tube disappears after a month of plant growth and the three together filled with water hyacinth and frogbit will hide the rocky pond edge nicely. Also bought a yellow snowflake and primrose both arrived healthy and In good condition, looking forward to seeing them thrive.”

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Posted 6 days ago

“I ordered water poppies, giant sensitive fern, "Oregon Sunset," Feathery Mare's Tail, and forget-me-nots. All the plants came healthy and quickly. Two even split, giving me two for the price of one! I also ordered a floating plant basket, which was good quality. The only disappointing thing was that some things I hoped to buy, including a non-plant item, were out of stock.”

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Posted 6 days ago

Play It Koi is rated 4.9 based on 3,404 reviews