Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,661 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

783

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really love the uv lights I have installed in my 10,000 gallon ponds. The algae is under control!”

Play It Koi 5 star review on 3rd May 2025

Helpful Report

Posted 6 months ago

“Really awesome customer service. I had a few questions about submersible lights. The representative was very knowledgeable and helpful. The lights look great and Playitkoi will be my first and I'm sure last stop for my next purchase”

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Posted 1 week ago

Hi Kurt! Thank you so much for your wonderful review. We're thrilled that our customer service team could answer your questions about submersible lights and help you find the perfect fit. We're delighted you love the lights and that Play It Koi is your go-to stop for your next purchase. Best fishes, Play It Koi!

Posted 18 hours ago

“You had the products I was looking for, and shipping was quite timely.”

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Posted 1 week ago

Hi Allen! Thank you for the stellar review. We're delighted we had the products you needed and that your order arrived quickly. We really appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 18 hours ago

“Excellent service , beautiful healthy koi. Recently purchased a new filtration system . I’m looking forward to setting it up . Thank you”

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Posted 1 week ago

Hi Howard! Thank you for the kind words about our service and the health of your koi. We're glad you found a new filtration system and hope it makes your pond experience even better. We appreciate your support and look forward to helping you again soon. Best fishes, Play It Koi!

Posted 18 hours ago

“I love the cover for my gold fish pond”

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Posted 2 weeks ago

Hi Marie! Thanks so much for your wonderful review. We're so glad you love the cover for your goldfish pond—it's great to hear that it helps protect your pond and fish. We appreciate your support and hope your pond continues to thrive. Best fishes, Play It Koi!

Posted 18 hours ago

“Great experience with Play It Koi”

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Posted 2 weeks ago

Hi Edward! Thank you so much for sharing your wonderful experience. We're thrilled to hear you had a great experience with Play It Koi. We appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 18 hours ago

“Great service”

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Posted 3 weeks ago

Hi Ice Unes! Thank you for your fantastic review. We're so glad to hear that you appreciated our service. We truly appreciate your support and hope to assist you again soon. Best fishes, Play It Koi!

Posted 18 hours ago

“Excellent shipping service! My ordered was placed and shipped the next day!!!”

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Posted 3 weeks ago

Hi Carol! Thank you for the great review and for highlighting our excellent shipping service. We're delighted your order was placed and shipped so quickly and that you had a smooth experience. We truly appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 18 hours ago

“These filters are for my indoor tank for when I bring the Koi in this winter(so the Mink does not get the Koi) so very helpful you had this in stock. My local place is moving away form stocking Pondmax so I will keep you guys in mind for future purchases. The experience was great. Simple and easy to use website. The price was competitive and FREE SHIPPING.”

Helpful Report

Posted 3 weeks ago

Hi Jeramiah! Thank you for taking the time to share your experience. We're glad we had the filters you needed for your indoor tank this winter and that you enjoyed our easy-to-use website, competitive pricing, and free shipping. We truly appreciate your support and look forward to serving you again for your future pond needs. Best fishes, Play It Koi!

Posted 18 hours ago

“Always a great experience with my purchases. Shipments are quick and easy to navigate through their website. They have everything needed for pond care and fish health. A go to for purchases for my pond and koi.”

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Posted 3 weeks ago

Hi Dave! Thank you so much for your wonderful review and for being a loyal customer. We're thrilled that you consistently have great experiences with us, find everything you need for your pond and koi, and appreciate our quick shipments and easy-to-use website. We truly value your support and look forward to serving you again. Best fishes, Play It Koi!

Posted 18 hours ago

“Awesome customer service - They were responsive to my issue and rectified the problem promptly. I would highly recommend.”

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Posted 3 weeks ago

Hi MIKE! Thank you so much for your awesome review. We're thrilled that our customer service team was able to quickly resolve your issue and that you would highly recommend us. We truly appreciate your support and look forward to assisting you again soon. Best fishes, Play It Koi!

Posted 18 hours ago

“The plants were shipped fast and arrived in excellent condition. I have high hopes that they will flourish.”

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Posted 4 weeks ago

Hi Karen! Thank you so much for your kind review. We're delighted to hear that your plants shipped quickly and arrived in excellent condition, and we share your hopes that they'll flourish beautifully. Your support means a lot to us, and we look forward to assisting you again soon. Best fishes, Play It Koi!

Posted 18 hours ago

“Excellent customer service- one of the gallons was damaged and they promptly sent a replacment- no questions, pictures, etc.”

Helpful Report

Posted 4 weeks ago

Hi Carl! Thank you for your fantastic review. We're sorry that one of the gallons was damaged, but we're glad our team could promptly send you a replacement without any hassle. We appreciate your kind words about our customer service and look forward to serving you again in the future. Best fishes, Play It Koi!

Posted 17 hours ago

“I got the hose the next day , which for Vashon Island is better than Amazon… got pump hooked back up and the fish and I are happy!!”

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Posted 1 month ago

Hi Erik! Thank you so much for your great review. We're thrilled that your hose arrived quickly and that your pump is back up and running, making both you and your fish happy! We appreciate your support and hope to assist you again soon. Best fishes, Play It Koi!

Posted 17 hours ago

“I felt that I should share that the plants arrived on time within the expected delivery date, and report on their growth. They were well wrapped in moist paper, and gently sealed in labelled plastic bags. There were a few browning leaves on the Marsilea Mutica, and Honeywort, but the plants were otherwise healthy and have taken to their new environments with new growth.Thanks for the plants! I'm really enjoying them.”

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Posted 1 month ago

Hi there! Thank you for taking the time to share such a detailed review. We're glad your plants arrived on time and were well wrapped in their protective packaging. It's great to hear they are thriving with new growth despite a few browning leaves. We hope you continue to enjoy watching them flourish in your pond. Best fishes, Play It Koi!

Posted 17 hours ago

“Excellent profuct”

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Posted 1 month ago

Hi Suzanne! Thank you for your wonderful review. We're thrilled to hear you love our product and appreciate your support. We hope to serve you again soon. Best fishes, Play It Koi!

Posted 17 hours ago

“Ben was awesome and I got to pick some great Koi directly!! :)”

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Posted 1 month ago

“Always happy doing business with play it koi. Shipping is always prompt”

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Posted 1 month ago

“Sock nets are great.”

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Posted 1 month ago

“HIGHLY RECOMMENDED!! Play It Koi is the best place to purchase anything for your Koi Pond needs! All the Aquascape pellets & maintenance chemicals you need!! I have never had a problem with anything I've purchase from Play It Koi!! I will continue to have them supply me with all my Koi Pond needs!! Thank you Play It Koi for the best service anyone could ask for!! They deserve the 5 stars and more!”

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Posted 1 month ago

Hi Terry! Thank you so much for your enthusiastic review. We're delighted to be your go-to source for Aquascape pellets, maintenance chemicals and all your Koi pond needs. It's wonderful to hear you've never had a problem and that our team provides the best service anyone could ask for. We truly appreciate your loyalty and look forward to helping you with your pond for years to come. Best fishes, Play It Koi!

Posted 17 hours ago

“Excellent customer service and I received my orders on time!”

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Posted 1 month ago

Play It Koi is rated 4.9 based on 3,661 reviews