Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,970 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 4 star review on 20th June 2026

827

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really love the uv lights I have installed in my 10,000 gallon ponds. The algae is under control!”

Play It Koi 5 star review on 3rd May 2025

Helpful Report

Posted 1 year ago

“Shipped as soon as I ordered the product. After I received it I ordered another product from them. I’ll use them again when needed.”

Helpful Report

Posted 10 hours ago

Thanks so much, John! Glad the first order got out the door quick enough that you came back for a second round. We'll be here whenever you need us again, and feel free to send a pond photo our way sometime. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Great. PKG came quickly. Swimskim set up easily and works well.”

Helpful Report

Posted 14 hours ago

Thanks so much, Wendy! Glad the package showed up quickly and the Swimskim was an easy setup for you. Skimmers really do make daily maintenance simpler, so enjoy the clearer water and reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 7 hours ago

“Arrived sooner than expected. Everything was packed well and looked healthy.”

Helpful Report

Posted 23 hours ago

Glad the order showed up ahead of schedule and arrived in good shape! We always try to pack things so your plants and livestock travel safe. Reach out anytime if you need a hand with anything. — The PIK Crew, Play It Koi

Posted 7 hours ago

“Great service and attention what I needed!!”

Helpful Report

Posted 1 day ago

Thanks so much, Mike! Glad we could zero in on exactly what you needed and get you sorted. Reach out anytime your pond throws you a curveball, happy to help. — Derek, Play It Koi

Posted 7 hours ago

“You can tell they take great care.”

Helpful Report

Posted 1 day ago

That means a lot to us, honestly. We're a small crew that really does sweat the details, so it's good to know it shows. Come back anytime, and feel free to send a pond photo our way when you get the chance. — The PIK Crew, Play It Koi

Posted 7 hours ago

“Keep carrying aquascape lake bacteria 192 pack size. !!”

Helpful Report

Posted 1 day ago

Hi Mark, thanks so much for letting us know you'd like to see the Aquascape Lake Bacteria 192 pack stick around! We've passed your note along to our team, and if you'd ever like to chat about product availability or place an order, feel free to reach out to us at support@playitkoi.com. We appreciate you! — The PIK Crew, Play It Koi

Posted 56 minutes ago

“I bought Pondmax flocculent and Pondmax sludge remover based on Play it Koi’s recommendation , after I asked which products to use in my 3000 gallon garden/koi pond. I used the products and followed the directions on the bottles and within a few hours most of my fish were dead. Play it Koii needs to give explicit directions on how to use the products they are recommending. Pondmax needs to give much better warnings for their products.”

Helpful Report

Posted 1 day ago

“Swimming fast delivery with affordable prices”

Helpful Report

Posted 2 days ago

Love that "swimming fast delivery" line, Patrick! Glad the prices worked for you too, and we're always happy to help if you ever need a hand picking the right gear. Come back anytime. — The PIK Crew, Play It Koi

Posted 7 hours ago

“Great quality food that my koi love. Shipping was quick. Play it koi has all your koi needs. A great place to shop.”

Helpful Report

Posted 2 days ago

Thanks so much, Dave! Always good to hear the koi are happy and that the order showed up fast. We're glad to be your spot for all things pond, so swing by anytime and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 7 hours ago

“Poor responsiveness and follow ups on customer issues, need to call many times to have proper support and rarely get a call back”

Helpful Report

Posted 2 days ago

“Ben and Gilly at Play It Koi are wonderful ambassadors for this marvelous site. They guided and advised this first time water plant purchaser. The selections are gorgeous and they arrived quickly. We will be annual purchasers and are thrilled to know about this site. Thank you Ben and Gilly and your Team! Marjorie June 16, 2026”

Helpful Report

Posted 4 days ago

What a kind note, Marjorie, thank you! It was a joy helping a first time water plant buyer get started, and I'm so glad the selections arrived quickly and looking gorgeous. As they settle in, keep them floating in a warm spot until you're ready to place them, and send us a pond photo once they're planted. We'd love to see them every year. — Ben, Play It Koi

Posted 7 hours ago

“Thank you for all your help and knowledge helping us get our Koi pond looking great.”

Helpful Report

Posted 5 days ago

So great to hear, John! Helping you get that koi pond looking great is exactly the fun part for us, and I'm glad we could sort out that update for you. Send us a photo sometime, we'd love to see how it's coming along. — Kristen, Play It Koi

Posted 6 hours ago

“Good product and customer service”

Helpful Report

Posted 5 days ago

Thanks so much for the kind words on both the product and the service! Glad Kristen could help you get the liner details sorted, and since they're cut to order, that wait pays off in a good fit. Reach out anytime you need a hand with your pond. — Kristen, Play It Koi

Posted 7 hours ago

“Absolutely the best shopping experience all around from the website to the selection to shipping. But best of all was what I received. Giant portions of very healthy plants that have since flourished in my ponds.”

Helpful Report

Posted 6 days ago

Patricia, this just made our day! Hearing that those plants arrived in giant, healthy portions and have flourished across your ponds is exactly what we hope for. Send us a pond photo sometime, we'd love to see how it's all filling in. — The PIK Crew, Play It Koi

Posted 7 hours ago

“I ordered 2 items. The UV light is working great. Increased my run time to 16 hours a day for the past 4 days and the water cleared up great. I would definitely recommend. My sludge remover however, hasn’t come yet. Play It Koi has been very communicative. If UPS can’t locate in 2 days they will take the next step. I’m ok with this.”

Helpful Report

Posted 6 days ago

Hi Steven, thanks so much for the kind words about the UV light, we're thrilled to hear your water cleared up so nicely. We're sorry the sludge remover hasn't arrived yet and we know how frustrating a delayed package can be, so please reach out to us at support@playitkoi.com and we'll stay on top of it with you until it's resolved. We appreciate your patience and want to make sure this gets sorted out right. — The PIK Crew, Play It Koi

Posted 56 minutes ago

“Dead leaves on all plants ordered. No small basket on the poppy that came with it on previous order. After several days in water/sunlight … no better. My reply to company was “ At this point, the best next step is to plant or float them as intended and allow them some time to acclimate. Aquatic plants can look a little rough immediately after shipping, then perk back up once they are in warm water, sunlight, and stable conditions. I would give them about 2 to 3 weeks to settle into the pond.“. Both times I have responded, I get answers they are a “small company”. I understand, but that’s not the reason the leaves have some black spots or dead leaves on them. It wasn’t this way the first time I bought from them.”

Helpful Report

Posted 6 days ago

“I had a great experience with Ben. Very knowledgeable about how to replant my lilies. I can’t recommend them enough. Fantastic job!”

Helpful Report

Posted 6 days ago

Thanks so much, Vicky! Ben's a gem when it comes to lily questions, and I'll make sure he hears how much his replanting tips helped. Send us a pond photo once those lilies fill back in, we'd love to see them. — The PIK Crew, Play It Koi

Posted 7 hours ago

“Ben Cooke helped me get the parts that I needed.”

Helpful Report

Posted 1 week ago

Hi Matt, thank you for the kind words about Ben, but the 3-star rating tells us something fell short of where we want it to be. We'd really like to understand what we could have done better and make things right, so please reach out to us at support@playitkoi.com whenever you have a moment. — The PIK Crew, Play It Koi

Posted 57 minutes ago

“Very fast shipping and great packing.”

Helpful Report

Posted 1 week ago

Thanks so much, Ernest! Glad the box showed up quick and everything was packed snug. Reach out anytime you need a hand with your pond. — The PIK Crew, Play It Koi

Posted 7 hours ago

“PLAYITKOI Great store for my wet pets.”

Helpful Report

Posted 1 week ago

Wet pets, love that, Mario! Thanks so much for the kind words and the four stars. If you ever want to bounce around ideas for your setup or share a photo of the gang, we're always up for it. — The PIK Crew, Play It Koi

Posted 7 hours ago

Play It Koi is rated 4.9 based on 3,970 reviews