Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,593 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,593 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 27th August 2025

770

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really love the uv lights I have installed in my 10,000 gallon ponds. The algae is under control!”

Play It Koi 5 star review on 3rd May 2025

Helpful Report

Posted 3 months ago

“Needed lamp replacements for my 8 year old landscape lighting. The gal on the help line was soooi helpful. Very refreshing in a world that would rather have you talk to their chatbot. Your gal coordinated with the vendor to make sure the new bulbs (which had changed) would fit our old lamp bases. This was a great experience.”

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Posted 1 day ago

“Great! My fish love the food”

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Posted 1 day ago

“Excellent product. Very pleased.”

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Posted 1 day ago

“Got the pond liner kit promptly….thank you. I will post a video when I patch my liner and connect the two sections…..”

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Posted 3 days ago

“Great service. Received the product on time as promised.”

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Posted 3 days ago

“Plants are doing well and my koi love their environment.”

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Posted 3 days ago

“I researched the parts I needed for my filter on your website, ordered them and received them 3 days later. All fit perfectly, saving me about $800 over purchasing a new unit. Couldn’t have gone better.”

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Posted 5 days ago

“Always fast shipping and accurate product b”

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Posted 6 days ago

“Still waiting for my mini pump. Had a back order for last Tuesday 8/19, haven't heard anything. Even notified customer service on 8/20 and they were checking on it.”

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Posted 1 week ago

“Fast shipping and great selection of products. Will most likely buy from them again.”

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Posted 1 week ago

“Quick service and always reliable”

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Posted 1 week ago

“I ordered on line and it was explained when the order would be shipped. Very satisfied with Play It Koi.”

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Posted 1 week ago

“I bought three different water plants and they all came very well packed and still moist even with the high temps. They are all growing great and I’m excited to see them all blooming.”

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Posted 1 week ago

“Always a great experience, customer service is top notch !”

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Posted 1 week ago

“Excellent purchase!”

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Posted 1 week ago

“Great company to deal with. They go above and beyond with customer service.”

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Posted 1 week ago

“Website was ok. Product isnt”

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Posted 2 weeks ago

“Great business, thank you for your help and service. They were in top of it”

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Posted 2 weeks ago

“Fish arrived well packaged, and vigorous.”

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Posted 2 weeks ago

“A HIGH 5. I made the mistake of ordering the wrong color and I called and asked if I could return it in exchange for the other color, and your customer representative was very professional in helping me with my transaction. Since it is getting to be later in the season, I decided to set the unit up next spring. The box came damaged, but I unboxed the unit and everything just looks great. I know I will be very excited to set it up come next year. Thank you for my pleasant experience with you.”

Helpful Report

Posted 2 weeks ago

Play It Koi is rated 4.9 based on 3,593 reviews