Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,190 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I buy my Nijikawa koi food from PlayItKoi and my koi are thriving. Play it Koi has the best customer service. I have called and asked questions with great advice. As soon as your order is placed they keep you up to date on shipping and their customer service is just plain A+.”

Play It Koi 5 star review on 18th July 2024

Helpful Report

Posted 6 months ago

“It was very brown when it got here”

Helpful Report

Posted 3 hours ago

“I was surprised that I could order only 1 quart of koizyme.”

Helpful Report

Posted 3 days ago

“Yall are amazing and items shipped quickly thanks”

Helpful Report

Posted 5 days ago

“Bottle wasn’t sealed? Leaked all over in the box, only half left in bottle. Very disappointing. However Kristen in customer service was fantastic and spoke with the manufacturer to get the product replaced quickly. I couldn't be happier with my experience with Play it Koi and I will shop with them again!”

Helpful Report

Posted 6 days ago

“The customer service at this business is the best! Thank you Derek, most recently on several issues I was having with my equipment. The response time when I've reached out to Play it Koi has always been excellent. The products I've purchased have arrived in good condition and timely.”

Helpful Report

Posted 6 days ago

Thank you very much for your review! We strive to have excellent customer service and are lucky to have great employees like Derek! Please feel free to 'drop us a line' if you have any qestions in the future! Best fishes, Kristen

Posted 18 hours ago

“Great!!! Fast an correct followed by email shipping info, thanks guys!!!”

Helpful Report

Posted 6 days ago

Hello Violeta! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 18 hours ago

“Always better than expectations”

Helpful Report

Posted 6 days ago

Hello Shady! We love to hear this - thank you so much for choose Play It Koi! We hope to be able to help you with all your pond needs :) Best fishes, Kristen

Posted 18 hours ago

“The duckweed arrived intact and was a much larger qty than I expected ... thank you. I will definatly use you all again.”

Helpful Report

Posted 1 week ago

Hello Brad! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 18 hours ago

“I was drawn to your site due to a pump in my pond stopping. I noticed it had oil seeping from the impeller. My pond has catfish, brem, and a plant eating fish. The population is steady except for a visit by the local king Fisher. I researched your oil free pumps and was convinced your pumps were cleaner and with the warrenty, cheaper than the oil leaking pump I needed to replace. The pump arrived early and in good condition. I will be installing it today. Ergo I am lacking feed back on the performance of the pump.”

Helpful Report

Posted 1 week ago

Hello Jack! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help, so please feel free to reach out if you have any questions about your new pump down the road! We hope it works out perfectly for you! Best fishes! Kristen

Posted 18 hours ago

“Items orederd arrived perefectly and on schedule. Thanks to all at Play it Koi!!”

Helpful Report

Posted 2 weeks ago

Hello Rogelio! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 18 hours ago

“My purchase was processed and shipped right away and I was kept updated on the entire journey at every step.”

Helpful Report

Posted 2 weeks ago

Hello Peggy! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 weeks ago

“Fantastic... very impressive.”

Helpful Report

Posted 2 weeks ago

Hello Michael! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 weeks ago

“Thank you Pay It Koi.”

Helpful Report

Posted 2 weeks ago

Hello Lieu! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 weeks ago

“Can't show enough love for Play It Koi here. I found them by chance in my search for a re supply for a bag of food for my school (Nijikawa growth). But the service that made me loyal was when my skimmer pump needed replacing after my pond had an unexpected drain. The bakki filter backed up, drained the pond down to half, and the skimmer pump ran for God knows how long sucking air. Rather than taking advantage of me and selling me an expensive Aquascape pump, Kristen took time to troubleshoot what I assumed to be a fried pump, even sending a schematic of the pump, and detailed instructions. Assuring me that PIK would exhaust every option before taking the max out of my pocket. Well, 2025 has started swimmingly, as I was able to fix my pump at no cost with her help. Eventually I will obviously be buying new pumps, and pond equipment, and obviously food from Play It Koi, but with the knowledge that they'll have my back over sheer profit (not saying profit is bad, I'm not libtarded lol). Thanks again Kristen, and the rest of the team......FINS UP! (See what I did there, Kristen? 😂🐬”

Helpful Report

Posted 2 weeks ago

David, it was a pleasure working with you to resolve this problem and I'm just happy it ended up being fixed! We are so glad to have gained a loyal customer and we look forward to continuing to help you pond in the future! Fins Up (and Go Bills of course), Kristen

Posted 2 weeks ago

“Quick and easy, fair pricing, friendly customer service.”

Helpful Report

Posted 2 weeks ago

Hello! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 weeks ago

“Ivan and Kristen were AMAZING! Thank you so much for your help selecting my new filter media. I'm so happy I reached out and will be a customer for life! This type of customer service is really hard to come by especially online. THANK YOU!”

Helpful Report

Posted 2 weeks ago

WOW, Dudley! Thank you so much for your kind words! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 weeks ago

“Prices are pretty good. Customer service is very responsive. A great advantage is that they don't charge sales tax for California residents. Only to small gripes: 1. Shipping could be faster. Usually takes at least a week. (I guess I'm spoiled by Amazon.). 2. Rewards program is nice, but I was not able to apply all of my accumulated points towards a single purchase”

Helpful Report

Posted 3 weeks ago

Hello! Thank you for your honest review! We do our best to keep prices as competitive as possible, but it's almost impossible for any small business to ship as quickly as Amazon, but we sure do appreciate your support! In response to the points question - you should have been able to use your points toward your purchase. If you reach out to support@playitkoi.com, we can help make sure you are able to use them for your next purchase! Have a Fin-tastic day! Kristen

Posted 2 weeks ago

“Excellent products, excellent company, fast shipping, what more could i want? :)”

Helpful Report

Posted 3 weeks ago

We aim to please, Shelli! Thank you for choosing Play It Koi and your 5-star review! Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 weeks ago

“Very easy to order and arrived when it was supposed to arrive. Great price for a great product. Makes it very easy to measure and check on the health of our koi. It is must have for any koi hobbyist or koi dealer.”

Play It Koi 5 star review on 30th December 2024

Helpful Report

Posted 3 weeks ago

Hey Robert! Woah - beautiful koi! Thank you so much for sharing. We're all fish lovers here at Play It Koi and enjoy seeing our customers thrive with their fish and ponds! We're glad you are liking the product and hope you will continue to choose Play It Koi for all your pond's needs! Best fishes, Kristen

Posted 2 weeks ago

“excellent! quick delivery and packaged well”

Helpful Report

Posted 3 weeks ago

Hello! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 weeks ago

Play It Koi is rated 4.9 based on 3,190 reviews