Play It Koi have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
These filters are for my indoor tank for when I bring the Koi in this winter(so the Mink does not get the Koi) so very helpful you had this in stock. My local place is moving away form stocking Pondmax so I will keep you guys in mind for future purchases.
The experience was great. Simple and easy to use website. The price was competitive and FREE SHIPPING.
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- Jeramiah
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Found the UV filter I was looking for at a great price!
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- Daniel
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Product we needed was available at a good price and I was able to pick up quickly.
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- Ellen M
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I felt that I should share that the plants arrived on time within the expected delivery date, and report on their growth. They were well wrapped in moist paper, and gently sealed in labelled plastic bags. There were a few browning leaves on the Marsilea Mutica, and Honeywort, but the plants were otherwise healthy and have taken to their new environments with new growth.Thanks for the plants! I'm really enjoying them.
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- Anonymous
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Purchase and delivery couldn’t be easier. Thanks for the advice and support
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- Kimberly
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The item was exactly what I was looking for and very competively priced! Delivery time was much less than other places I have bought from which was extremely helpful.
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- Anonymous
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I've contacted support over phone got a refund for 2 items but not all of the ones that won't survive.
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- HELDER
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Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product.
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- Rhonda
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When I requested a refund, I was informed they would not refund me the price of the shipping.
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- Karen N
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Great service
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- Ice U
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Excellent shipping service! My ordered was placed and shipped the next day!!!
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- Carol
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Awesome customer service - They were responsive to my issue and rectified the problem promptly. I would highly recommend.
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- MIKE
