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Play It Koi Reviews

4.9 Rating 4,075 Reviews
A-
Happiness Grade
Read Play It Koi Reviews

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,\nBothell

Play It Koi have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

95.95%
Industry Average
Plants arrived in great shape and were well rooted. The price point was pretty good. Would buy from again without hesitation
- Mike
Shipped quickly and price reasonable.
- Philip
PlayItKoi had the exact products I needed at a reasonable price. When I placed the order, the shipment was sent to me quickly and arrived promptly.
- DON
A

Delivery - Fast

97.12%
Industry Average
Very happy with the purchase, super fast delivery and the product was good protected against damage.
- Fabian
The delivery was very quick and prices were excellent.
- Robert
Perfect replacement part with quick delivery!
- Barbara
D

Refunds - Average

50.00%
Industry Average
Plant died within a week of putting it in a pot. I sent pictures and asked for a refund. Still have not received a solution to my problem and issue. Extremely disappointed!
- Marcus
I've contacted support over phone got a refund for 2 items but not all of the ones that won't survive.
- HELDER
Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product.
- Rhonda
98.53%
Industry Average
We are repeat customers as Play It Koi, is a small business, that takes customer service seriously.
- Anonymous
Very Speedy service! Exactly what we needed. Pump is working perfectly again! TY
- Jeanie
Good quality product. Helpful and responsive customer service
- Nam