Play It Koi Reviews

4.9 Rating 4,235 Reviews

A-

Happiness Grade

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,\nBothell

Play It Koi have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

95.77%

Industry Average

“ My Oase Pondovac 4 wasn't switching between chambers properl, which I determined was caused by the floats binding and sticking. Play It Koi had the whole float assembly including two new foam intake filters at a reasonable price. Problem olved! ”

- Marc

“ Best price available! ”

- Kevin

“ Great sale price on high quality koi food with fast delivery. ”

- Michael

96.97%

Industry Average

“ Great selection of products as well as fast delivery. ”

- John

“ Everything was just as ordered. Thank you for the quick response!! 2 days delivery time. ”

- David

“ Great service and a quick delivery. ”

- Jeanne

50.00%

Industry Average

“ I've contacted support over phone got a refund for 2 items but not all of the ones that won't survive. ”

- HELDER

“ Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product. ”

- Rhonda

“ When I requested a refund, I was informed they would not refund me the price of the shipping. ”

- Karen N

98.45%

Industry Average

“ I was a bit lost with no viable experts available to help in my area (4000 gallons concrete project). Allan and the team - were so helpful and gave me so much time- all my kit will go through this company. Service so good- I was amazed! Thank you! ”

- John

“ The customer service at this company is beyond excellent. They answered all my live chats and emailed me exactly what I needed, the manual to install and offered real time support. I was quoted $1800 to replace my old pump. For $370 including shipping, I was able to fix it myself. I am not a handy person at all!! Thank you. ”

- Anonymous

“ Placed order, material shipped out as promised. arrived in great shape, very pleased with service. ”

- Billy

Play It Koi Reviews

Price - Excellent

Delivery - Fast

Refunds - Average

Customer Service - Good