Play It Koi have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
I had never ordered from PlayItKoi before but they had a hard to find item at a good price so I decided to take a chance.
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- Brian
“
These filters are for my indoor tank for when I bring the Koi in this winter(so the Mink does not get the Koi) so very helpful you had this in stock. My local place is moving away form stocking Pondmax so I will keep you guys in mind for future purchases.
The experience was great. Simple and easy to use website. The price was competitive and FREE SHIPPING.
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- Jeramiah
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Found the UV filter I was looking for at a great price!
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- Daniel
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Good delivery, not installed yet. Need a reducer, three inch to two inch. My system is all two inch. Can you help? Ken Rose, 404-374-5102, markenrose@bellsouth.net
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- "Kenneth"
“
PlayItKoi; my husband and I run 3 winterized ponds during the winter for our various fish and too many Red Ear sliders. Thank you so much for always having what we need. We appreciate the ease of use of your products! Most importantly we appreciate the prompt and efficient delivery services!
Thank you again,
Stephen & Maira
”
- Maira
“
Play It Koi is my new go-to store for Aquascape koi food. Reliable and Fast Delivery!
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- Beverly
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I've contacted support over phone got a refund for 2 items but not all of the ones that won't survive.
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- HELDER
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Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product.
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- Rhonda
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When I requested a refund, I was informed they would not refund me the price of the shipping.
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- Karen N
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This team has top notch customer service!!
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- Anonymous
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Play It Koi is our #1 place from pond equipment to Koi Treatment. They are very personable. Makes you feel like you and your fish are important. Thanks for your supportive service.
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- Eddie
“
Really awesome customer service. I had a few questions about submersible lights. The representative was very knowledgeable and helpful. The lights look great and Playitkoi will be my first and I'm sure last stop for my next purchase
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- Kurt
