Play It Koi Reviews

4.9 Rating 4,170 Reviews

A-

Happiness Grade

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,\nBothell

Play It Koi have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

95.83%

Industry Average

“ The thermometer is exactly what I needed, one that could be disassembled and cleaned, and they cerftainly had the lowest price around, sometimes by half the price at other places. They shipped it fast. ”

- Anonymous

“ Excellent quality, healthy, green plants. Greater quantity than expected for the price. 10 out of 10 highly recommended ”

- Elizabeth

“ This was a replacement pressure filter after 5 years. It was the best price and I was amazed at the quick shipping! The time to get back up and running was very important to me. I was concerned for the fish and the quick shipping eliminated a lot of anxiety. ”

- Bobby

97.03%

Industry Average

“ Delivery was timely and I had no issues, only a great experience. ”

- Alex

“ I got what I wanted at a good price and timely delivery. ”

- Kenneth

“ Fast delivery ”

- Ruthann

50.00%

Industry Average

“ I've contacted support over phone got a refund for 2 items but not all of the ones that won't survive. ”

- HELDER

“ Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product. ”

- Rhonda

“ When I requested a refund, I was informed they would not refund me the price of the shipping. ”

- Karen N

98.49%

Industry Average

“ Great customer service ”

- Cathy

“ Exceptional customer service!! Missed an item in my order, but they made it right. A few plants didn't make it, but they made that right too. Will use them for all my pond items. ”

- Duane

“ First time dealing with Play It Koi and it was fantastic. Nothing but what you expect from a company with great customer service. This company also went above and beyound in over delivering on a promise and also communicating back to the customer. I would do business again with this company in a heartbeat! ”

- Thomas

Play It Koi Reviews

Price - Excellent

Delivery - Fast

Refunds - Average

Customer Service - Good