Play It Koi have a Customer Happiness Grade of A-. Customers love their prices, delivery, customer service and returns process but are unhappy with their refunds.
“
Exemplary customer service is as important, if not more than price. Fortunately, Play It Koi scores A+ on both! Thank you again!
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- Andrew
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I ordered a UV clarifying light. Arrived in 4 days. You can’t beat service like that. Competitive price, great selection. No need to shop anywhere else.
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- Steve
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Thanks! Item was shipped and delivered as described and the best price I could find online.
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- Michael
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They always have the sinking food in stock and delivery is free and quick
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- Brent
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good product, fast delivery
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- RICHARD G
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The website is easy to navigate, prices were great and delivery was quick. Great experience. Will purchase from here again.
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- Mark
“
I have received sooo much advice and have purchased 90% of my pond supplies from Ben. We have built a relationship that I’m proud of. And he even returns my calls when he’s on Vacation! No That’s Service 🤣Thanks so very much Ben for Everything Koi 🐠
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- Keith A
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Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product.
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- Rhonda
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When I requested a refund, I was informed they would not refund me the price of the shipping.
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- Karen N
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Your ad is very deceiving I was expecting the whole UV unit but just got the bulb. Not familiar with this stuff so when I seen the picture I assumed it included everything will be returning for refund
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- John P
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Derek, Ben & Kelly have always been there for my endless stupid questions. Their customer service is second to none.
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- Rich
“
Exemplary customer service is as important, if not more than price. Fortunately, Play It Koi scores A+ on both! Thank you again!
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- Andrew
“
Great products, and nice quick service. I just bought lotus plants. Everything is good, better than expected! Thank you!
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- Changping
