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Play It Koi Reviews

4.9 Rating 3,831 Reviews
A-
Happiness Grade
Read Play It Koi Reviews

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,\nBothell

Play It Koi have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

96.63%
Industry Average
Awesome! Timely delivery. Product was exactly as mentioned it would be. Replace exactly what I needed, with some added benefits. The price was perfect!
- Lance
Shipping on time at competitive price.
- Tung
It came quick good packaging and price
- David
A

Delivery - Fast

97.39%
Industry Average
Plants delivered in good condition and fast delivery
- Anonymous
Fast delivery. Thanks
- Mike
I was VERY happy with the product I received from play it again Koi. The plants were really healthy looking and the volume of plants received was generous. The plants have been placed in several ponds and are doing very well after a week. I was also impressed at the speed of delivery. From my personal experience you will be happy with you purchase from play it again Koi.
- Scott
F

Refunds - Difficult

33.33%
Industry Average
I've contacted support over phone got a refund for 2 items but not all of the ones that won't survive.
- HELDER
Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product.
- Rhonda
When I requested a refund, I was informed they would not refund me the price of the shipping.
- Karen N
98.25%
Industry Average
I’ll be able to try the product I can tell you everything looks great. And they have excellent service. I had a small issue with an order and they fixed it within the same day. I wouldn’t hesitate to buy more from this place
- William
I love the service and the products . Customer service is so quick to respond to email and any lil glitches that has arose was immediately taking care of… love the products the prices and the staff!
- Deborah
Awesome customer service and prompt shipping!
- Cindy B