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Play It Koi Reviews

4.9 Rating 3,970 Reviews
A-
Happiness Grade
Read Play It Koi Reviews

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,\nBothell

Play It Koi have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

96.05%
Industry Average
Ordering was fast and easy. Great price and communication throughout the process was excellent.
- Glenn
I have a small yard fountain, needed a long cord cause you can’t use an extension cord. This is the perfect size for my fountain, adjustable flow, quiet pump, and super long cord. Perfect! The right price, got here quickly and really enjoyed the thank you email with family photo. Nice touch!!
- Anonymous
Awesome! Timely delivery. Product was exactly as mentioned it would be. Replace exactly what I needed, with some added benefits. The price was perfect!
- Lance
A

Delivery - Fast

98.18%
Industry Average
Super fast delivery of a very much needed Spring filter/maintainence kit for our Pond Maxx PF4800 UV filter. I waited way too long to order my kit, when I ordered it I wanted it yesterday. It almost came that fast!! Koi's and goldfish are very happy in their clean water once again.
- Cindy
Fast delivery very appreciated..my koi appreciate it too
- Lynda
I liked your promptness and packaging for delivery. You website is is easy to use.
- Megan
D

Refunds - Average

50.00%
Industry Average
Plant died within a week of putting it in a pot. I sent pictures and asked for a refund. Still have not received a solution to my problem and issue. Extremely disappointed!
- Marcus
I've contacted support over phone got a refund for 2 items but not all of the ones that won't survive.
- HELDER
Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product.
- Rhonda
98.21%
Industry Average
As always Play It Koi came through. I needed to replace a pump and they had it in stock and shipped it quickly. Great service, great selection.
- John
great communication, fast shipping, friendly service
- Chaidan
great customer service.
- Blake