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Play It Koi Reviews

4.9 Rating 3,331 Reviews
A-
Happiness Grade
Read Play It Koi Reviews

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast

Play It Koi have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

A

Price - Excellent

97.74%
Industry Average
Best price, fast shipping even with USPS
- Brian
Order arrived in three days to Maryland. Everything was safe and sound. I ordered pond plants and they were better specimens than those that I have purchased locally and at a little cheaper price including the delivery charge. I will definitely consider buying more products from Play It Koi.
- John
You will not find a more reasonable price for a UV light anywhere online, and Play It Koi makes the ordering process easy and seamless.
- Michael
A

Delivery - Fast

97.18%
Industry Average
Great product and fast delivery
- Edward D
Order arrived in three days to Maryland. Everything was safe and sound. I ordered pond plants and they were better specimens than those that I have purchased locally and at a little cheaper price including the delivery charge. I will definitely consider buying more products from Play It Koi.
- John
Plants look great, quick delivery
- Yvonne
E

Refunds - Difficult

42.86%
Industry Average
Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product.
- Rhonda
When I requested a refund, I was informed they would not refund me the price of the shipping.
- Karen N
Your ad is very deceiving I was expecting the whole UV unit but just got the bulb. Not familiar with this stuff so when I seen the picture I assumed it included everything will be returning for refund
- John P
98.70%
Industry Average
Excellent customer service with quick and detailed responses.
- Anonymous
Top notch customer service, beautiful lotus rhizomes
- Delena
It’s clear that you take pride in what you do, and it really shows in both your product and your service.
- Hugh