Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,971 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 4 star review on 20th June 2026

827

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You were fantastic! I requested a delayed delivery, you replied without question. Thank you!”

Helpful Report

Posted 1 week ago

Thanks so much, Curtis! Holding your order until the end of May was no trouble at all, and I'm glad the timing worked out for you. Whenever your pond's ready for the new season, we're here if you need anything. — Kristen, Play It Koi

Posted 9 hours ago

“Fintastic! My Nijikawa made it to me in less than a week. Product is fresh 👍 Thanks so much for the free shipping, wow 😁 I was driving 3 hrs round trip to the nearest supplier. I still have my gorgeous very long fin Karasu and she's still all black. Lucky us!”

Helpful Report

Posted 1 week ago

What a relief to save you that 3 hour haul, Jerilyn! So glad the Nijikawa landed fresh and fast, and that long fin Karasu staying jet black is the dream. Send us a pond photo sometime, we'd love to see her. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Everything I ordered arrived quickly and well packed. I’m sure the patch will work as intended. Ordered my EPDM primer from elsewhere but looking forward to patching my pond liner and will have extra for any future needs.”

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Posted 1 week ago

Thanks so much, Kelly! Glad everything showed up quick and packed well, and it sounds like you've got a solid patching plan ready to go. Having extra cover strip on hand is always smart for those future surprises. Send us a pond photo once it's patched up, we'd love to see it. — The PIK Crew, Play It Koi

Posted 8 hours ago

“Always great product selection!”

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Posted 2 weeks ago

Thanks so much, Rob! Glad the selection keeps hitting the mark for you, we try to stock the stuff we'd actually want for our own ponds. Good chatting with you the other day too, and don't be a stranger when you're planning your next project. — Derek, Play It Koi

Posted 8 hours ago

“Arrived quick. Terrific!”

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Posted 2 weeks ago

Thanks so much, Melody! So glad the order showed up fast and got you sorted. Hope the pump's been running smoothly since it arrived too, and don't hesitate to reach out if you ever need a hand. — Derek, Play It Koi

Posted 9 hours ago

“Great product just disappointed in the shipping taking so long. My pond was really green by the time I got it.”

Helpful Report

Posted 2 weeks ago

Hi Kay, we're so glad you're happy with the product, and we're truly sorry the shipping took longer than it should have, especially with your pond turning green while you waited. That kind of delay is frustrating, and we'd love to look into what happened on our end. Please reach out to us at support@playitkoi.com so we can make this right for you. — The PIK Crew, Play It Koi

Posted 3 hours ago

“Plant died within a week of putting it in a pot. I sent pictures and asked for a refund. Still have not received a solution to my problem and issue. Extremely disappointed!”

Helpful Report

Posted 2 weeks ago

“Six plants delivered healthy and are beginning to thrive after 1 week.”

Helpful Report

Posted 2 weeks ago

Thanks, Tom! Six plants arriving healthy and already starting to thrive after just a week is exactly what we like to hear. Give them a little time to settle in and they should really take off. Send us a pond photo down the road if you think of it. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Quick shipping. Only issue was with FedEx in delaying delivery by 3 days”

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Posted 2 weeks ago

“Every time I order from here, I always get everything quickly and in excellent quality. The few times I've needed customer service help, the help has been prompt and friendly. Will definitely keep this as my main go-to site for my pond needs!”

Helpful Report

Posted 2 weeks ago

Means a lot that we're your go-to for pond needs! Glad the orders keep showing up fast and that the customer service side has treated you well too. We're always here if you need a hand with anything down the road. — Ben, Play It Koi

Posted 9 hours ago

“I have ordered two years in a row & plants have arrived in excellent health & begin growing right away - they aren’t in shock from shipping at all!”

Helpful Report

Posted 2 weeks ago

Two years running, Elizabeth, that means a lot to us! Hearing that your plants skip the shipping shock and get right to growing is exactly what we hope for. Send us a pond photo sometime, we'd love to see how everything's filling in. — The PIK Crew, Play It Koi

Posted 9 hours ago

“The bulb was very well packaged to ensure it arrived intact. Great value and excellent customer service”

Helpful Report

Posted 2 weeks ago

Thanks so much, Cindy! Those bulbs can be fragile, so we always pack them with extra care, and it's great to hear yours showed up safe and sound. Glad the value and service hit the mark too, and don't hesitate to reach out anytime. — The PIK Crew, Play It Koi

Posted 9 hours ago

“The customer service when ordering and finding the right products was amazing. They will lead you to the right products!!!”

Helpful Report

Posted 2 weeks ago

Thanks so much, Clayton! Helping folks land on the right gear is the best part of the job, so it means a lot to hear we pointed you the right way. Reach out anytime you're building out or tweaking your setup, we're always happy to talk shop. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Great store to buy from. Very honest people. I didn't know that with my order I could have free shiping. They reminded me of that and fully refunded my shipping costs. I will be buying from them again.”

Helpful Report

Posted 2 weeks ago

What a kind thing to say, thank you! We're glad we caught that free shipping for you and could get your costs sorted out, that's just how it should work. Come back anytime, and feel free to send a pond photo when your order arrives. — Kristen, Play It Koi

Posted 8 hours ago

“Badly... your customer service is awful. I urgently contacted you by phone and email multiple times... i never got a call. During the delay, i list a 60 year old koi! Also, the instructions on the medication were horrible. I won't be using you again!”

Helpful Report

Posted 2 weeks ago

“Great quality”

Helpful Report

Posted 2 weeks ago

Two simple words that make our day, thank you! Quality is something we really sweat over, so it means a lot to hear it landed. Swing by anytime, and send a pond photo if you ever feel like sharing. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Quick shipping and responsive service when I asked about long term maintenance”

Play It Koi 5 star review on 2nd June 2026

Helpful Report

Posted 2 weeks ago

This appears to be a positive 5-star review rather than an unhappy one, so I want to make sure we respond appropriately. Here's a suggested reply: Hi Ronald, thank you so much for the kind words about our shipping and service. We're always happy to help with long term maintenance questions, so please reach out to us anytime at support@playitkoi.com. We're glad to have you with us. — Kristen, Play It Koi

Posted 2 hours ago

“You’re my go to place for koi pond supplies. Great selection and delivery times.”

Helpful Report

Posted 2 weeks ago

Being your go-to spot for koi supplies means a lot, Tim! Glad the selection and delivery times are treating you right. Reach out anytime you're hunting for something specific, and send a pond photo our way if you ever want to show it off. — The PIK Crew, Play It Koi

Posted 9 hours ago

“The UV Sterilizer assisted to clean up my algae bloom along with beneficial bacteria . Easy to order .. shipping was a bit pricey and the percentage off did not apply to my purchase .”

Helpful Report

Posted 2 weeks ago

“Our order for a Pondmax filter change kit arrived as expected and well packed for safety. Nice to find another pond supplies source - thanks for great service!”

Helpful Report

Posted 2 weeks ago

So glad the PondMAX filter change kit showed up well packed and ready to go! Always nice to add another pond supplies source to your list, and we're happy to be one of them. Reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 9 hours ago

Play It Koi is rated 4.9 based on 3,971 reviews