Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,596 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 28th August 2025

769

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived on time as described. Would be great to have a link to installation instructions on you tube. Thanks!!”

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Posted 1 month ago

“Love this place”

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Posted 1 month ago

“Quality of the plants and superb customer service as always!”

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Posted 1 month ago

“Got my new pump in just a few days. Great service and easy.”

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Posted 1 month ago

“Good customer service”

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Posted 1 month ago

“Excellent job!”

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Posted 1 month ago

“Found the UV filter I was looking for at a great price!”

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Posted 1 month ago

Hi Daniel! Thank you so much for sharing your experience. We're thrilled to hear you found the UV filter you were looking for at a great price. It's our goal to provide exactly what you need at a value that makes you smile, and we're always here to support your pond projects. Best fishes, Play It Koi!

Posted 1 month ago

“Ben is extremely knowledgeable and friendly. I purchased two butterfly koi that are doing exceptional.”

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Posted 1 month ago

Thank you for your fantastic review Ted! It was nice to meet you and get re-connected with my long lost Costco pal too ;-) Enjoy the koi and we’re here if you have any more questions or need assistance in the future! Best fishes, Ben

Posted 1 month ago

“Part was here quickly and in good condition.”

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Posted 1 month ago

Hi Robert! Thanks for the great review—we’re so glad your part arrived quickly and in good condition. It’s wonderful to hear you had a smooth experience, and your feedback means a lot to us. We're always here for your pond needs. Best fishes, Play It Koi!

Posted 1 month ago

“All the plants were well packaged. The plants are now thriving in my pond!”

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Posted 1 month ago

Hi Kathryn! Thank you for your kind words. We’re so glad to hear your plants arrived well packaged and are thriving in your pond. Your success brings us joy, and we’re always here to help with your pond journey. Best fishes, Play It Koi!

Posted 1 month ago

“yes so far everything has been great”

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Posted 1 month ago

Hi Debra! Thank you for sharing your experience with us. We're delighted to hear that everything has been great so far and that we've met your expectations. We appreciate your support and are always here if you need anything else. Best fishes, Play It Koi!

Posted 1 month ago

“I ordered it, it came right away, all great. Previously, I don't fully remember why I contacted customer service, you might not have had a product. But the communication with customer service was easy and I have it very positiv in my memory.”

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Posted 1 month ago

Hi there! Thank you so much for sharing your positive experience. We're thrilled to hear your order arrived quickly and that our customer service left such a good impression. We truly appreciate your support and are always here if you need anything in the future. Best fishes, Play It Koi!

Posted 1 month ago

“As always, product was delivered as expected. Never have an issue with your company”

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Posted 1 month ago

Hi Frank! Thank you for your continued support and for taking the time to leave this great review. We're thrilled to know your products always arrive as expected and that you've never had issues with our company. We appreciate your loyalty and look forward to keeping your pond supplies running smoothly. Best fishes, Play It Koi!

Posted 1 month ago

“Ben was great to work with. Was able to select 3 koi for purchase. It was very difficult only because there were so many good ones to choose from. I am very happy with my new fish.”

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Posted 1 month ago

Hi Colin! Thank you so much for sharing your experience with us. We're thrilled to hear that Ben made the process enjoyable and that you found three beautiful koi among so many great choices. We're delighted that you're happy with your new fish and we appreciate your support. Best fishes, Play It Koi!

Posted 1 month ago

“I have been going there for about 10 years. Always wonderful service, high quality fish and products”

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Posted 1 month ago

Hi Chathura! Thank you so much for your loyalty over the past decade. We're delighted to hear you've consistently received wonderful service and high-quality fish and products from us. We truly appreciate your support and look forward to continuing to provide the best for your pond. Best fishes, Play It Koi!

Posted 1 month ago

“Product we needed was available at a good price and I was able to pick up quickly.”

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Posted 1 month ago

Hi Ellen! Thank you so much for leaving us this wonderful review. We're delighted that the product you needed was available at a good price and that you could pick it up quickly. We appreciate your support and look forward to helping you with any pond needs in the future. Best fishes, Play It Koi!

Posted 1 month ago

“Fairly priced products that work”

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Posted 1 month ago

Hi Samer! Thank you for taking the time to leave us a review. We're thrilled to hear that you find our products fairly priced and that they work well for your needs. Your satisfaction is our top priority, and we're always here to provide reliable solutions for your pond. Best fishes, Play It Koi!

Posted 1 month ago

“Everything arrived on time and it was packaged really well. The floating plants are thriving in our pond.”

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Posted 1 month ago

Hi Katrina! Thank you for your wonderful feedback. We're delighted to hear that your order arrived promptly and was well-packaged, and it's great news that the floating plants are thriving in your pond. We appreciate your support and hope your pond continues to flourish. Best fishes, Play It Koi!

Posted 1 month ago

“I have a large koi pond with 40 little beasts that want to destroy all the plants. Using these floating net containers makes life much easier in the pond. Now the buggers are getting summer shade instead of tearing the shade apart!”

Play It Koi 5 star review on 19th July 2025

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Posted 1 month ago

Hi Deborah! Thank you for sharing your delightful pond story. We're thrilled that the floating net containers are making life easier by keeping your forty little pond residents from destroying the plants and giving them some shade. It's wonderful to hear they're enjoying the summer while your plants stay safe! Best fishes, Play It Koi!

Posted 1 month ago

“Fish came in protective bag and were healthy from the start. after 3 weeks they are still healthy and enjoying our pond.”

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Posted 1 month ago

Hi Alex! Thank you for sharing your experience. We're thrilled that the fish arrived safely, healthy in their protective bag, and are still enjoying your pond after three weeks. We appreciate your trust and are always here to help with your pond needs. Best fishes, Play It Koi!

Posted 1 month ago

Play It Koi is rated 4.9 based on 3,596 reviews