Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,971 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 4 star review on 20th June 2026

827

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLAYITKOI Great store for my wet pets.”

Helpful Report

Posted 1 week ago

Wet pets, love that, Mario! Thanks so much for the kind words and the four stars. If you ever want to bounce around ideas for your setup or share a photo of the gang, we're always up for it. — The PIK Crew, Play It Koi

Posted 8 hours ago

“My purchases arrived quickly. It seemed like the UV light should have had some extra packing around it for protection. However, it did arrive unscathed. I understand that AI is providing assistance in many workplaces, but I would appreciate a human response to my queries and not feedback from "Gilly." I found Derek's response extremely helpful to the issue I was experiencing in replacing a center tube in a Pond Max 2400.”

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Posted 1 week ago

Hi Chris, thank you for the honest feedback, and we hear you on both counts. We'll take a closer look at how we pack the UV lights so they're better protected in transit, and we completely understand wanting a real person to talk through your questions, which is exactly what folks like Derek are here for. If you'd ever like to reach a human directly, please email us at support@playitkoi.com and we'll be glad to help. — The PIK Crew, Play It Koi

Posted 2 hours ago

“Great product just disappointed in the shipping taking so long. My pond was really green by the time I got it.”

Helpful Report

Posted 2 weeks ago

Hi Kay, we're so glad you're happy with the product, and we're truly sorry the shipping took longer than it should have, especially with your pond turning green while you waited. That kind of delay is frustrating, and we'd love to look into what happened on our end. Please reach out to us at support@playitkoi.com so we can make this right for you. — The PIK Crew, Play It Koi

Posted 2 hours ago

“Quick shipping. Only issue was with FedEx in delaying delivery by 3 days”

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Posted 2 weeks ago

“Easy to do business with”

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Posted 3 weeks ago

Thanks for the kind words, Douglas! "Easy to do business with" is exactly what we aim for, and I'm glad we could chase down that dwarf lotus question for you. Reach out anytime, we're always happy to help. — Kristen, Play It Koi

Posted 8 hours ago

“Very good a little better packaging”

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Posted 4 weeks ago

“Overall my experience was good however the ordering system did not always reflect in stock items. With regards to my order for Flexible PVC hose this resulted in a delayed shipment.”

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Posted 1 month ago

“The experience was fine.”

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Posted 1 month ago

Thanks for taking the time to leave a note, Joe. "Fine" is a good start, and we'd love to make it better next time, so if anything came up or you've got pond questions, reach out anytime. — The PIK Crew, Play It Koi

Posted 6 hours ago

“Trying the “color enhance” food this spring. Will let you know soon how my 20+ year old koi like it.”

Helpful Report

Posted 1 month ago

Thanks for giving the color enhance food a try this spring, Ron! Koi that are 20+ years old have clearly been well cared for, so we'd love to hear how they take to it once they've had a few weeks on it. Feel free to send a pond photo down the road. — The PIK Crew, Play It Koi

Posted 6 hours ago

“Mostly good. I ordered two lotuses and they arrived on time and in great shape. I will certainly order from you guys again. My initial contact was a little disappointing. I called because I wanted some lotus recommendations for my pond (and climate: Phoenix, AZ). I called a few times but couldn't get through. Left at least one voice mail asking for a return call because I needed help choosing a product, but it was never returned. Finally I sent an email and got a reply within seconds. It was an AI reply, but it seemed good, made some recommendations for Phoenix, and I bought two. When they arrived I realized that I had bought two large lotuses (which had been recommended in the email) which could grow to 4' high--too large for my setting. So, that's the frustrating part. If I had been able to talk to someone, explain what I was looking for, I'm sure I could have been steered towards smaller lotuses that would have fit my pond and pots. As it is, I have paid for two plants and shipping that I would not have purchased had I been able to talk to someone. On a more positive note: I did call Laura (as indicated on the planting instructions) for help on planting. She picked up right away--even on a Saturday--and she was terrific.”

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Posted 1 month ago

“It came quick good packaging and price”

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Posted 2 months ago

Thanks so much, David! Glad the package showed up quick and got to you in good shape, and that the price worked out too. Reach out anytime if there's anything we can help with. — Derek, Play It Koi

Posted 5 hours ago

“Everything went well for my first time getting Koi online. I was really nervous but Ivan and Kristen did a great job getting me comfortable with the process.”

Helpful Report

Posted 2 months ago

Thanks so much, Brent! First koi order online can definitely make you nervous, so it means a lot that Ivan and Kristen helped you feel at ease with it all. Don't be a stranger, send us a pond photo once your new fish settle in. — The PIK Crew, Play It Koi

Posted 5 hours ago

“Prompt delivery of all products. My existing fin points expired during the middle of winter, when I have no need to get anything from Play It Koi is completely unacceptable. Can they please be restored for spring, summer purchases? Thank you.”

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Posted 3 months ago

“Ordered the wrong size Sumergable UV light. Reordered one size down. Didn't realize the return postage was my responsibility. $44.98 UPS. That's half the value of the lamp. Kept it instead, will try to figured out how to cover and submerge in the open pond. Water flow thru it is what I am pondering.”

Helpful Report

Posted 3 months ago

“Love the products and prompt delivery, but my accumulated fin points should automatically be applied at checkout. Since they aren’t and there is no way to apply them, I continue to lose them. That’s not good. May have to change my vendor going forward.”

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Posted 3 months ago

“Good delivery, not installed yet. Need a reducer, three inch to two inch. My system is all two inch. Can you help? Ken Rose, 404-374-5102, markenrose@bellsouth.net”

Play It Koi 4 star review on 22nd December 2025

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Posted 5 months ago

“Fast response and fast shipping”

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Posted 9 months ago

Hi Pon! Thank you so much for your review. We're thrilled to hear that our team responded quickly and that your order arrived fast. We appreciate your support and look forward to serving you again soon! Best fishes, Play It Koi!

Posted 8 months ago

“Everything was as ordered and came fast. Product was in great shape. The cost to ship was as advertised although more then I would have liked. I would order again but probably wait until I had a big enough order to get free shipping. The items were packaged well and in great condition.”

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Posted 10 months ago

“Iris were beautiful and arrived quickly.”

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Posted 11 months ago

Thanks so much, Dave! Let us know if there was anything we could have done to get up to five stars next time! Best fishes, Kristen

Posted 11 months ago

“Not at all the fault of the company, but FedEx was 3 days late delivering the plants. And then when they did, they left the box in the full directc sun on a 95⁰day. I'm a day sleeper so don't know exactly how long they were baking. My frogbit was basically slime. My taro plants are making a valient effort to recover! I blame FedEx, and not this company, and if ANY of the plants do make a recovery I'll change my rating to 5 stars.”

Helpful Report

Posted 11 months ago

Play It Koi is rated 4.9 based on 3,971 reviews