Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,700 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the wrong size Sumergable UV light. Reordered one size down. Didn't realize the return postage was my responsibility. $44.98 UPS. That's half the value of the lamp. Kept it instead, will try to figured out how to cover and submerge in the open pond. Water flow thru it is what I am pondering.”

Helpful Report

Posted 17 hours ago

“Love the products and prompt delivery, but my accumulated fin points should automatically be applied at checkout. Since they aren’t and there is no way to apply them, I continue to lose them. That’s not good. May have to change my vendor going forward.”

Helpful Report

Posted 1 week ago

“Good delivery, not installed yet. Need a reducer, three inch to two inch. My system is all two inch. Can you help? Ken Rose, 404-374-5102, markenrose@bellsouth.net”

Play It Koi 4 star review on 22nd December 2025

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Posted 2 months ago

“Fast response and fast shipping”

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Posted 6 months ago

Hi Pon! Thank you so much for your review. We're thrilled to hear that our team responded quickly and that your order arrived fast. We appreciate your support and look forward to serving you again soon! Best fishes, Play It Koi!

Posted 5 months ago

“Everything was as ordered and came fast. Product was in great shape. The cost to ship was as advertised although more then I would have liked. I would order again but probably wait until I had a big enough order to get free shipping. The items were packaged well and in great condition.”

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Posted 7 months ago

“Iris were beautiful and arrived quickly.”

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Posted 8 months ago

Thanks so much, Dave! Let us know if there was anything we could have done to get up to five stars next time! Best fishes, Kristen

Posted 7 months ago

“Not at all the fault of the company, but FedEx was 3 days late delivering the plants. And then when they did, they left the box in the full directc sun on a 95⁰day. I'm a day sleeper so don't know exactly how long they were baking. My frogbit was basically slime. My taro plants are making a valient effort to recover! I blame FedEx, and not this company, and if ANY of the plants do make a recovery I'll change my rating to 5 stars.”

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Posted 8 months ago

“Had everything I needed for a good price.”

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Posted 8 months ago

“Excellent customer service but bad delivery experience.”

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Posted 9 months ago

“plants arrived fairly quick after placing the order. I do feel the ones ordered last year arrived in better condition. Hoping this year's batch will bounce back. Hanging stems on most of the plants arrived dried out, and since have all come off and landed in my skimmer/filter.”

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Posted 9 months ago

“The recommended size was way too much to work with, but all in all the liner was as expected, shipped promptly and arrived in good condition.”

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Posted 9 months ago

“The plants look healthy and were packed well. The duckweed I ordered was full of lots of little snails. They appear to be alive. I don't want to kill them or put them in my pond, so my daughter is going to keep them in a tank.”

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Posted 9 months ago

“Took a while to get but otherwise got what was described.”

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Posted 9 months ago

“The product came very nicely packaged, and delivery was quick.”

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Posted 10 months ago

“Only ordered a few things from your company so far and everything has been good. I haven’t seen any discounts or coupons to use on any general items. I haven’t seen discounts on certain items. I’m building a new pond and getting more ideas”

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Posted 10 months ago

“I've always had good experiences with PiC. The lotus are taking off. This year, I should share, the water poppies arrived entirely yellow, and I'm not sure they are going to rebound out of the box.”

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Posted 10 months ago

“The plants I received were all big and beautiful and healthy. All were carefully packaged for shipping and received in just a few days.”

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Posted 10 months ago

“The items arrived in good shape! Unfortunately I thought they would be shipped when ready to be planted, as has been my experience with other mail order companies. Most of the plants have died at this point since it's still 1 month before I can place them outside. Just a buyer beware kind of thing to order when you are actually able to plant them.”

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Posted 11 months ago

“The retun policy ca be better”

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Posted 11 months ago

“This product and the ordering process was/is great. However, our first one cracked for no apparent reason and we had to replace it with the one we just ordered. You will not find a more reasonable price for a UV light anywhere online, and Play It Koi makes the ordering process easy and seamless. In addition, shipping is faster than some others, we will be expanding our usage of this company for our pond. We highly recommend them for your pond needs. Michael & Morgan, Virginia”

Helpful Report

Posted 11 months ago

Play It Koi is rated 4.9 based on 3,700 reviews