Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,831 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th May 2026

787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall my experience was good however the ordering system did not always reflect in stock items. With regards to my order for Flexible PVC hose this resulted in a delayed shipment.”

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Posted 3 days ago

“The experience was fine.”

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Posted 6 days ago

“Trying the “color enhance” food this spring. Will let you know soon how my 20+ year old koi like it.”

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Posted 1 week ago

“Mostly good. I ordered two lotuses and they arrived on time and in great shape. I will certainly order from you guys again. My initial contact was a little disappointing. I called because I wanted some lotus recommendations for my pond (and climate: Phoenix, AZ). I called a few times but couldn't get through. Left at least one voice mail asking for a return call because I needed help choosing a product, but it was never returned. Finally I sent an email and got a reply within seconds. It was an AI reply, but it seemed good, made some recommendations for Phoenix, and I bought two. When they arrived I realized that I had bought two large lotuses (which had been recommended in the email) which could grow to 4' high--too large for my setting. So, that's the frustrating part. If I had been able to talk to someone, explain what I was looking for, I'm sure I could have been steered towards smaller lotuses that would have fit my pond and pots. As it is, I have paid for two plants and shipping that I would not have purchased had I been able to talk to someone. On a more positive note: I did call Laura (as indicated on the planting instructions) for help on planting. She picked up right away--even on a Saturday--and she was terrific.”

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Posted 1 week ago

“It came quick good packaging and price”

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Posted 1 month ago

“Everything went well for my first time getting Koi online. I was really nervous but Ivan and Kristen did a great job getting me comfortable with the process.”

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Posted 1 month ago

“Prompt delivery of all products. My existing fin points expired during the middle of winter, when I have no need to get anything from Play It Koi is completely unacceptable. Can they please be restored for spring, summer purchases? Thank you.”

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Posted 1 month ago

“Ordered the wrong size Sumergable UV light. Reordered one size down. Didn't realize the return postage was my responsibility. $44.98 UPS. That's half the value of the lamp. Kept it instead, will try to figured out how to cover and submerge in the open pond. Water flow thru it is what I am pondering.”

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Posted 1 month ago

“Love the products and prompt delivery, but my accumulated fin points should automatically be applied at checkout. Since they aren’t and there is no way to apply them, I continue to lose them. That’s not good. May have to change my vendor going forward.”

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Posted 1 month ago

“Good delivery, not installed yet. Need a reducer, three inch to two inch. My system is all two inch. Can you help? Ken Rose, 404-374-5102, markenrose@bellsouth.net”

Play It Koi 4 star review on 22nd December 2025

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Posted 4 months ago

“Fast response and fast shipping”

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Posted 7 months ago

Hi Pon! Thank you so much for your review. We're thrilled to hear that our team responded quickly and that your order arrived fast. We appreciate your support and look forward to serving you again soon! Best fishes, Play It Koi!

Posted 7 months ago

“Everything was as ordered and came fast. Product was in great shape. The cost to ship was as advertised although more then I would have liked. I would order again but probably wait until I had a big enough order to get free shipping. The items were packaged well and in great condition.”

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Posted 8 months ago

“Iris were beautiful and arrived quickly.”

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Posted 9 months ago

Thanks so much, Dave! Let us know if there was anything we could have done to get up to five stars next time! Best fishes, Kristen

Posted 9 months ago

“Not at all the fault of the company, but FedEx was 3 days late delivering the plants. And then when they did, they left the box in the full directc sun on a 95⁰day. I'm a day sleeper so don't know exactly how long they were baking. My frogbit was basically slime. My taro plants are making a valient effort to recover! I blame FedEx, and not this company, and if ANY of the plants do make a recovery I'll change my rating to 5 stars.”

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Posted 9 months ago

“Had everything I needed for a good price.”

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Posted 10 months ago

“Excellent customer service but bad delivery experience.”

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Posted 11 months ago

“plants arrived fairly quick after placing the order. I do feel the ones ordered last year arrived in better condition. Hoping this year's batch will bounce back. Hanging stems on most of the plants arrived dried out, and since have all come off and landed in my skimmer/filter.”

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Posted 11 months ago

“The recommended size was way too much to work with, but all in all the liner was as expected, shipped promptly and arrived in good condition.”

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Posted 11 months ago

“The plants look healthy and were packed well. The duckweed I ordered was full of lots of little snails. They appear to be alive. I don't want to kill them or put them in my pond, so my daughter is going to keep them in a tank.”

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Posted 11 months ago

“Took a while to get but otherwise got what was described.”

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Posted 11 months ago

Play It Koi is rated 4.9 based on 3,831 reviews