Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,236 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to change, automatic delivery every year”

Helpful Report

Posted 6 days ago

Thanks, Juan! Glad the yearly automatic delivery takes the guesswork out of it for you. If there's ever anything we can do to earn that fifth star, just give us a shout. — Derek, Play It Koi

Posted 5 days ago

“You shipped my items earlier than I expected and I received them just in time for my big pondside party. Thank you!”

Helpful Report

Posted 1 week ago

Thanks so much, Matt! Nothing beats getting your order in hand just in time for a pondside party, so I'm really glad the timing worked out. Hope the gathering was a blast, and reach out anytime if you need a hand before the next one. — Kristen, Play It Koi

Posted 1 week ago

“Got exactly what I was looking for.”

Helpful Report

Posted 3 weeks ago

Thanks so much, Robert! Glad we had exactly what you were after, that's always the goal. Hope everything's running smoothly since we got that order sorted, and feel free to reach out anytime you need a hand. — Kristen, Play It Koi

Posted 3 weeks ago

“Best price available!”

Helpful Report

Posted 1 month ago

Thanks so much, Kevin! Glad the price worked out in your favor, and if you ever need a hand tracking down something for your pond, just holler. — Happy ponding, the Play It Koi crew

Posted 1 month ago

“The Item did eventually arrive in good shape. Shipping estimate was off by 4 days, no fault of PLAYITKOI.”

Helpful Report

Posted 2 months ago

Thanks for the patience, Matthew! Shipping estimates can drift a few days when the carriers get backed up, so we really appreciate you not holding that against us. Glad it showed up in good shape, and holler anytime you need a hand. — Your friends at Play It Koi

Posted 2 months ago

“Thank you!”

Helpful Report

Posted 2 months ago

Really glad you're happy with how things went! If a question ever pops up as you get settled in, don't hesitate to reach out anytime. — Happy ponding, the Play It Koi crew

Posted 2 months ago

“It took me a while to get someone live on the phone. I didn’t have real good luck with the AI generated help. Once I got a live person on the phone she was very helpful. I had tried numerous other outlets to out chase a part for a PF7200 Pondmax pressure filter and had no luck at all. She was the first person to spend enough time with me to solve my problem and get the part ordered. I will be doing more business with playitkoi in the future. Thank you”

Helpful Report

Posted 2 months ago

Thanks for sticking with us, Dale, and sorry the AI help sent you in circles before you reached a real person. So glad she took the time to track down that PF7200 part after everyone else came up empty. We'd love to help again anytime, just ask for a live person and we'll get you sorted. — Your friends at Play It Koi

Posted 2 months ago

“I like that I can receive the Algae FIx without the hassle (by Chewy) and the fish food so quickly.”

Helpful Report

Posted 2 months ago

So glad we could take the hassle out of getting your Algaefix and fish food to you, and quickly at that. Thanks for giving us a try, and reach out anytime you need a hand with anything pond related. — From all of us at Play It Koi

Posted 2 months ago

“Had an issue with original order. Kristen and the team at Play it Koi resolved the matter timely. Very pleased with the plants I received. Thank you!”

Helpful Report

Posted 3 months ago

Thanks so much, Barbara! I'm really glad we could sort out that first order and get you happy with your plants. If those hitchhikers pop up again or you have any questions as things settle in, just holler. — Kristen, Play It Koi

Posted 3 months ago

“you did fine. but not sure why this was an "excellent" procurement. very good as you sent me what i ordered.”

Helpful Report

Posted 3 months ago

Fair enough, Curtis, and thanks for the honesty. Getting you exactly what you ordered is the job, and I'm just glad the blower situation got sorted out too. Holler anytime you need a hand. — Kristen, Play It Koi

Posted 3 months ago

“Great website. Just wish processing and shipping was faster.”

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Posted 4 months ago

“PLAYITKOI Great store for my wet pets.”

Helpful Report

Posted 4 months ago

Wet pets, love that, Mario! Thanks so much for the kind words and the four stars. If you ever want to bounce around ideas for your setup or share a photo of the gang, we're always up for it. — The PIK Crew, Play It Koi

Posted 4 months ago

“My purchases arrived quickly. It seemed like the UV light should have had some extra packing around it for protection. However, it did arrive unscathed. I understand that AI is providing assistance in many workplaces, but I would appreciate a human response to my queries and not feedback from "Gilly." I found Derek's response extremely helpful to the issue I was experiencing in replacing a center tube in a Pond Max 2400.”

Helpful Report

Posted 4 months ago

Hi Chris, thank you for the honest feedback, and we hear you on both counts. We'll take a closer look at how we pack the UV lights so they're better protected in transit, and we completely understand wanting a real person to talk through your questions, which is exactly what folks like Derek are here for. If you'd ever like to reach a human directly, please email us at support@playitkoi.com and we'll be glad to help. — The PIK Crew, Play It Koi

Posted 4 months ago

“Great product just disappointed in the shipping taking so long. My pond was really green by the time I got it.”

Helpful Report

Posted 4 months ago

Hi Kay, we're so glad you're happy with the product, and we're truly sorry the shipping took longer than it should have, especially with your pond turning green while you waited. That kind of delay is frustrating, and we'd love to look into what happened on our end. Please reach out to us at support@playitkoi.com so we can make this right for you. — The PIK Crew, Play It Koi

Posted 4 months ago

“Quick shipping. Only issue was with FedEx in delaying delivery by 3 days”

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Posted 5 months ago

“Easy to do business with”

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Posted 5 months ago

Thanks for the kind words, Douglas! "Easy to do business with" is exactly what we aim for, and I'm glad we could chase down that dwarf lotus question for you. Reach out anytime, we're always happy to help. — Kristen, Play It Koi

Posted 4 months ago

“Very good a little better packaging”

Helpful Report

Posted 5 months ago

“Overall my experience was good however the ordering system did not always reflect in stock items. With regards to my order for Flexible PVC hose this resulted in a delayed shipment.”

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Posted 6 months ago

“The experience was fine.”

Helpful Report

Posted 6 months ago

Thanks for taking the time to leave a note, Joe. "Fine" is a good start, and we'd love to make it better next time, so if anything came up or you've got pond questions, reach out anytime. — The PIK Crew, Play It Koi

Posted 4 months ago

“Trying the “color enhance” food this spring. Will let you know soon how my 20+ year old koi like it.”

Helpful Report

Posted 6 months ago

Thanks for giving the color enhance food a try this spring, Ron! Koi that are 20+ years old have clearly been well cared for, so we'd love to hear how they take to it once they've had a few weeks on it. Feel free to send a pond photo down the road. — The PIK Crew, Play It Koi

Posted 4 months ago

Play It Koi is rated 4.9 based on 4,236 reviews