Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,170 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Item did eventually arrive in good shape. Shipping estimate was off by 4 days, no fault of PLAYITKOI.”

Helpful Report

Posted 2 weeks ago

Thanks for the patience, Matthew! Shipping estimates can drift a few days when the carriers get backed up, so we really appreciate you not holding that against us. Glad it showed up in good shape, and holler anytime you need a hand. — Your friends at Play It Koi

Posted 2 weeks ago

“Thank you!”

Helpful Report

Posted 3 weeks ago

Really glad you're happy with how things went! If a question ever pops up as you get settled in, don't hesitate to reach out anytime. — Happy ponding, the Play It Koi crew

Posted 3 weeks ago

“It took me a while to get someone live on the phone. I didn’t have real good luck with the AI generated help. Once I got a live person on the phone she was very helpful. I had tried numerous other outlets to out chase a part for a PF7200 Pondmax pressure filter and had no luck at all. She was the first person to spend enough time with me to solve my problem and get the part ordered. I will be doing more business with playitkoi in the future. Thank you”

Helpful Report

Posted 1 month ago

Thanks for sticking with us, Dale, and sorry the AI help sent you in circles before you reached a real person. So glad she took the time to track down that PF7200 part after everyone else came up empty. We'd love to help again anytime, just ask for a live person and we'll get you sorted. — Your friends at Play It Koi

Posted 1 month ago

“I like that I can receive the Algae FIx without the hassle (by Chewy) and the fish food so quickly.”

Helpful Report

Posted 1 month ago

So glad we could take the hassle out of getting your Algaefix and fish food to you, and quickly at that. Thanks for giving us a try, and reach out anytime you need a hand with anything pond related. — From all of us at Play It Koi

Posted 1 month ago

“Had an issue with original order. Kristen and the team at Play it Koi resolved the matter timely. Very pleased with the plants I received. Thank you!”

Helpful Report

Posted 1 month ago

Thanks so much, Barbara! I'm really glad we could sort out that first order and get you happy with your plants. If those hitchhikers pop up again or you have any questions as things settle in, just holler. — Kristen, Play It Koi

Posted 1 month ago

“you did fine. but not sure why this was an "excellent" procurement. very good as you sent me what i ordered.”

Helpful Report

Posted 1 month ago

Fair enough, Curtis, and thanks for the honesty. Getting you exactly what you ordered is the job, and I'm just glad the blower situation got sorted out too. Holler anytime you need a hand. — Kristen, Play It Koi

Posted 1 month ago

“Great website. Just wish processing and shipping was faster.”

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Posted 2 months ago

“PLAYITKOI Great store for my wet pets.”

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Posted 3 months ago

Wet pets, love that, Mario! Thanks so much for the kind words and the four stars. If you ever want to bounce around ideas for your setup or share a photo of the gang, we're always up for it. — The PIK Crew, Play It Koi

Posted 3 months ago

“My purchases arrived quickly. It seemed like the UV light should have had some extra packing around it for protection. However, it did arrive unscathed. I understand that AI is providing assistance in many workplaces, but I would appreciate a human response to my queries and not feedback from "Gilly." I found Derek's response extremely helpful to the issue I was experiencing in replacing a center tube in a Pond Max 2400.”

Helpful Report

Posted 3 months ago

Hi Chris, thank you for the honest feedback, and we hear you on both counts. We'll take a closer look at how we pack the UV lights so they're better protected in transit, and we completely understand wanting a real person to talk through your questions, which is exactly what folks like Derek are here for. If you'd ever like to reach a human directly, please email us at support@playitkoi.com and we'll be glad to help. — The PIK Crew, Play It Koi

Posted 3 months ago

“Great product just disappointed in the shipping taking so long. My pond was really green by the time I got it.”

Helpful Report

Posted 3 months ago

Hi Kay, we're so glad you're happy with the product, and we're truly sorry the shipping took longer than it should have, especially with your pond turning green while you waited. That kind of delay is frustrating, and we'd love to look into what happened on our end. Please reach out to us at support@playitkoi.com so we can make this right for you. — The PIK Crew, Play It Koi

Posted 3 months ago

“Quick shipping. Only issue was with FedEx in delaying delivery by 3 days”

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Posted 3 months ago

“Easy to do business with”

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Posted 3 months ago

Thanks for the kind words, Douglas! "Easy to do business with" is exactly what we aim for, and I'm glad we could chase down that dwarf lotus question for you. Reach out anytime, we're always happy to help. — Kristen, Play It Koi

Posted 3 months ago

“Very good a little better packaging”

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Posted 3 months ago

“Overall my experience was good however the ordering system did not always reflect in stock items. With regards to my order for Flexible PVC hose this resulted in a delayed shipment.”

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Posted 4 months ago

“The experience was fine.”

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Posted 4 months ago

Thanks for taking the time to leave a note, Joe. "Fine" is a good start, and we'd love to make it better next time, so if anything came up or you've got pond questions, reach out anytime. — The PIK Crew, Play It Koi

Posted 3 months ago

“Trying the “color enhance” food this spring. Will let you know soon how my 20+ year old koi like it.”

Helpful Report

Posted 4 months ago

Thanks for giving the color enhance food a try this spring, Ron! Koi that are 20+ years old have clearly been well cared for, so we'd love to hear how they take to it once they've had a few weeks on it. Feel free to send a pond photo down the road. — The PIK Crew, Play It Koi

Posted 3 months ago

“Mostly good. I ordered two lotuses and they arrived on time and in great shape. I will certainly order from you guys again. My initial contact was a little disappointing. I called because I wanted some lotus recommendations for my pond (and climate: Phoenix, AZ). I called a few times but couldn't get through. Left at least one voice mail asking for a return call because I needed help choosing a product, but it was never returned. Finally I sent an email and got a reply within seconds. It was an AI reply, but it seemed good, made some recommendations for Phoenix, and I bought two. When they arrived I realized that I had bought two large lotuses (which had been recommended in the email) which could grow to 4' high--too large for my setting. So, that's the frustrating part. If I had been able to talk to someone, explain what I was looking for, I'm sure I could have been steered towards smaller lotuses that would have fit my pond and pots. As it is, I have paid for two plants and shipping that I would not have purchased had I been able to talk to someone. On a more positive note: I did call Laura (as indicated on the planting instructions) for help on planting. She picked up right away--even on a Saturday--and she was terrific.”

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Posted 4 months ago

“It came quick good packaging and price”

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Posted 5 months ago

Thanks so much, David! Glad the package showed up quick and got to you in good shape, and that the price worked out too. Reach out anytime if there's anything we can help with. — Derek, Play It Koi

Posted 3 months ago

“Everything went well for my first time getting Koi online. I was really nervous but Ivan and Kristen did a great job getting me comfortable with the process.”

Helpful Report

Posted 5 months ago

Thanks so much, Brent! First koi order online can definitely make you nervous, so it means a lot that Ivan and Kristen helped you feel at ease with it all. Don't be a stranger, send us a pond photo once your new fish settle in. — The PIK Crew, Play It Koi

Posted 3 months ago

“Prompt delivery of all products. My existing fin points expired during the middle of winter, when I have no need to get anything from Play It Koi is completely unacceptable. Can they please be restored for spring, summer purchases? Thank you.”

Helpful Report

Posted 6 months ago

Play It Koi is rated 4.9 based on 4,170 reviews