Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,536 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,536 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 15th July 2025

Danica

Play It Koi 5 star review on 29th June 2025

Bobbi

Play It Koi 5 star review on 13th June 2025

Anonymous

Play It Koi 5 star review on 12th June 2025

Karen

753

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iris were beautiful and arrived quickly.”

Helpful Report

Posted 1 day ago

Thanks so much, Dave! Let us know if there was anything we could have done to get up to five stars next time! Best fishes, Kristen

Posted 8 hours ago

“Not at all the fault of the company, but FedEx was 3 days late delivering the plants. And then when they did, they left the box in the full directc sun on a 95⁰day. I'm a day sleeper so don't know exactly how long they were baking. My frogbit was basically slime. My taro plants are making a valient effort to recover! I blame FedEx, and not this company, and if ANY of the plants do make a recovery I'll change my rating to 5 stars.”

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Posted 3 days ago

“Had everything I needed for a good price.”

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Posted 3 weeks ago

“Excellent customer service but bad delivery experience.”

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Posted 1 month ago

“plants arrived fairly quick after placing the order. I do feel the ones ordered last year arrived in better condition. Hoping this year's batch will bounce back. Hanging stems on most of the plants arrived dried out, and since have all come off and landed in my skimmer/filter.”

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Posted 1 month ago

“The recommended size was way too much to work with, but all in all the liner was as expected, shipped promptly and arrived in good condition.”

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Posted 1 month ago

“The plants look healthy and were packed well. The duckweed I ordered was full of lots of little snails. They appear to be alive. I don't want to kill them or put them in my pond, so my daughter is going to keep them in a tank.”

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Posted 1 month ago

“Took a while to get but otherwise got what was described.”

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Posted 2 months ago

“The product came very nicely packaged, and delivery was quick.”

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Posted 2 months ago

“Only ordered a few things from your company so far and everything has been good. I haven’t seen any discounts or coupons to use on any general items. I haven’t seen discounts on certain items. I’m building a new pond and getting more ideas”

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Posted 2 months ago

“I've always had good experiences with PiC. The lotus are taking off. This year, I should share, the water poppies arrived entirely yellow, and I'm not sure they are going to rebound out of the box.”

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Posted 2 months ago

“The plants I received were all big and beautiful and healthy. All were carefully packaged for shipping and received in just a few days.”

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Posted 2 months ago

“The items arrived in good shape! Unfortunately I thought they would be shipped when ready to be planted, as has been my experience with other mail order companies. Most of the plants have died at this point since it's still 1 month before I can place them outside. Just a buyer beware kind of thing to order when you are actually able to plant them.”

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Posted 3 months ago

“The retun policy ca be better”

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Posted 3 months ago

“This product and the ordering process was/is great. However, our first one cracked for no apparent reason and we had to replace it with the one we just ordered. You will not find a more reasonable price for a UV light anywhere online, and Play It Koi makes the ordering process easy and seamless. In addition, shipping is faster than some others, we will be expanding our usage of this company for our pond. We highly recommend them for your pond needs. Michael & Morgan, Virginia”

Helpful Report

Posted 3 months ago

“I ordered lemon bacopa, a canna lily and an iris. The plants were well packaged, paper and plants were still damp on arrival. There was some damage to the bacopa and the canna, I suspect due to temperature during shipping. The bacopa went into my aquarium on day one and is perking up quite nicely, the snails are clearing the damaged leaves. The iris and canna are recovering in a windowsill and will go into the bog tomorrow. I would definitely order again, just a shame you can't control the weather 😉”

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Posted 3 months ago

“Overall this is a great place to shop. The only thing I didn't like was that the water lilies were roots to grow instead they full blooms. I get it but may on the picture write roots only to avoid confusion. The fish and products are great so far!”

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Posted 3 months ago

“I did not realize it was collapsible”

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Posted 4 months ago

“I was surprised that I could order only 1 quart of koizyme.”

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Posted 5 months ago

Hi there! I totally understand your concern. With some products that should be refrigerated, especially popular ones like Koizyme, it hard to keep them in stock as we are limited by space! We are working to improve this so this is not an issue in the future. We also try to keep products that do not need to be refrigerated in stock so that if you are having an urgent issue we can ship those out immediately! Please let me know if there is anything else we can do to make your experience more enjoyable! Kristen

Posted 4 months ago

“Prices are pretty good. Customer service is very responsive. A great advantage is that they don't charge sales tax for California residents. Only to small gripes: 1. Shipping could be faster. Usually takes at least a week. (I guess I'm spoiled by Amazon.). 2. Rewards program is nice, but I was not able to apply all of my accumulated points towards a single purchase”

Helpful Report

Posted 6 months ago

Hello! Thank you for your honest review! We do our best to keep prices as competitive as possible, but it's almost impossible for any small business to ship as quickly as Amazon, but we sure do appreciate your support! In response to the points question - you should have been able to use your points toward your purchase. If you reach out to support@playitkoi.com, we can help make sure you are able to use them for your next purchase! Have a Fin-tastic day! Kristen

Posted 6 months ago

Play It Koi is rated 4.9 based on 3,536 reviews