Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,170 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty disappointed. I specifically ordered from PlayItKoi (and paid more than other sites) due to the estimated shipping time of "4 days". However, it didn't even ship for 6 days and that was only because I called about it. And then it arrived 8 days later, or double the time estimated in the check-out. In the meantime my filter leaked thousands of gallons out due to a missing seal. This misleading communication is really disapointing.”

Helpful Report

Posted 2 months ago

“Sales person never got back to me for 2 weeks and only after I complained. 4 phone messages over a 2 week period leaving my number and email and zero response. Emailed tech support with a question and they answered me in a day or two but never answered my question. Just sent some generic info. Against my better judgment I ordered a $1000 uv light anyway and it showed up broken. It was dirty inside and had bird poop on the outside. Replacement part is supposed to be here today. Not sure if my experience could have been much worse.”

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Posted 2 months ago

“Order# 72908 placed 6/24/26 with a 5 day $50 delivery option has not been fully delivered as of 7/4/26. I have only received 1 of the 2 gal containers of the pondmax algea stop and have not received the 2 32oz containers of ultra clear biological pond clarifier. I left a voicemail at 206 350-7580 on 7/2/26 inquiring about the status of the order but have not received a call back; called a couple other times but no one answered the phone. I was charged the full amount of the order 6/25/26. Can you call me at 206 399-3583 to talk about the order?”

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Posted 2 months ago

“For $60.00 and change, these plants should be in better condition when they arrive. As it stands now, it is looking pretty dead. Although the vendor did send another shipment and I did everything as instructed, these plants did not make it.”

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Posted 2 months ago

“Was sent the wrong item. Contacted support who said they were working on getting correct item but have not heard back since June 19.”

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Posted 2 months ago

“I have not received the zp 10 replacement bulbs yet. I received the rest of my order l called your company to find out when I might receive the u v bulb but have not received reply yet. Order #71244”

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Posted 3 months ago

“Badly... your customer service is awful. I urgently contacted you by phone and email multiple times... i never got a call. During the delay, i list a 60 year old koi! Also, the instructions on the medication were horrible. I won't be using you again!”

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Posted 3 months ago

“No good Product was broke and cannot get anyone to return a call”

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Posted 5 months ago

“What can I say. Your website is completely misleading even on the verge of lying to your customers. 7 of my items will not survive my zone even though your website says it will. I've contacted support over phone got a refund for 2 items but not all of the ones that won't survive. I've emailed last week and still haven't got a reply. I spent around 400 dollars. I only bought things that I though would survive. Your website doesn't match the labelling of your distributor. Your distributor is completely correct and you website is full of lies. We can't trust your website at all. I used to work in the aquarium industry so I know how it operates. Updates your website to match your distributor is really easy and I can't believe they don't align. I moved the plants they all came in perfect condition and great packaging. Your your website if misleading and the descriptions are a jumbled mess. Each page should have the same format and I should know what zone they will tolerate as a perennial NOT an annual. No one not even your distributor labels it that way. Any thing can be an annual anywhere. We want to know where it will be a perennial.”

Helpful Report

Posted 1 year ago

“I purchased the Periha Drop-in Submersible UV-C Sterilizers × 1 40W - Periha Submersible UV Clarifier for my pond. I placed it near the filter area that is close to waterfall and covered the filter box so the light wouldn't affect birds, fish, toads, etc. After just a few hours found a dead toad. Moved it to skimmer box and again covered box. Within a few hours one dead fish and several more dead toads. Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product. I also ordered hyacinths and water lettuce. Neither are looking well and I will have to replace. This is my first and last purchase with this company.”

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Posted 2 years ago

“I did not know what center tube for pf 2400. .the one sent will not work. You say send it back in same box. No it is huge because also ordered was sponges. Now I have to pay to send back and you say I will also be charged the original free shipping. Not acceptable. Going to my credit card. I still need a center tube for it. Now you say I have to spend $160 for a lid assembly with tube...but pond max says that one comes with the same single looking tube I got with a lip on bottom and pieces sticking out.”

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Posted 2 years ago

“none of these items have as yet been delivered - I have only received the lillies (which were supposed to be delayed) not having these items has prevented me from planting the lillies. the lillies are now pretty much dead so i would like my money back for the whole order . this has been a waste of time and money. i have not been able to achieve what i needed to.”

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Posted 2 years ago

“Did not get the product. Shipment was sent with wrong carrier and it was not delivered. No response from customer service yet”

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Posted 3 years ago

“Sold me sinking bioballs which float! You do the rating!!”

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Posted 3 years ago

“I'm very disappointed with my recent experience. I ordered the frogbit on Wednesday, May 10th, to be delivered to Eugene, OR. By a week later, they had not shipped yet so I sent an email asking when they would be sent out. I never got a response but I saw on my account that they shipped it the next day, Thursday, May 18th by FedEx 2nd day. It seemed like they had forgotten about my order until I reminded them. I was surprised they shipped my order of live plants on a Thursday since the website clearly states that plants are only shipped Mon - Wed. My office is not open on Saturdays so the package was not delivered until Monday, May 22. I opened the package immediately and the frogbit were all yellowing or brown. The plant tissue was slimy and all the roots had broken off from decay. I'm not sure what state they were in when you shipped them but they were no longer healthy or viable by the time they arrived (see attached photos). When I requested a refund, I was informed they would not refund me the price of the shipping. It seems to me, I should not have to pay shipping on a damaged product that died in transit because the PIK shipping department broke with their own policy. This is the second time in a row that I have been disappointed with PIK service. I get the feeling they have expanded their company and they no longer provide the level of care or service they used to.”

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Posted 3 years ago

“I'm waiting for response of my email telling you that my order showed up completely broken. All four bulbs came in hundreds of pieces of broken glass”

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Posted 3 years ago

So sorry to hear things didn't go as planned on your most recent order. We strive to make every customer experience excellent. We To help ensure that your next one goes swimmingly well, would you please give us a chance to recover by calling our main support line at (206) 350-7580. Thank you!

Posted 3 years ago

“long wait for shipping”

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Posted 3 years ago

“Everyone was very nice , but they sent me 2 floating baskets that were defective (rims would not straighten out from packaging ) and they were 6 " smaller than website description . They said I have to pay return freight and I could not return the one I opened. How would I know it was defective without opening it ? Very bad policy . I will never buy anything from them again. Never had a problem with any of the other websites that sell koi supplies.”

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Posted 4 years ago

“I ordered a $5,000 filter / pump / UV kit that said it was to come assembled and it hasn’t, it’s come in random parts and the parts come in randomly on their own, weeks apart from each other. This is a joke and I will recommend everyone stay away from this website. I paid $5,000 for a fully assembled pond filtration system, not just random parts where I have to put it together whenever the final pieces come in randomly without notice, there is ZERO assembly done, ridiculous and false advertising”

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Posted 4 years ago

“Your ad is very deceiving I was expecting the whole UV unit but just got the bulb. Not familiar with this stuff so when I seen the picture I assumed it included everything will be returning for refund”

Helpful Report

Posted 4 years ago

Hi John, Our goal is long-term, repeat customers and I'm sorry that you felt things could've been more clear in this instance. I did review the description of the purchase and it does appear to be clear that what you ordered is just a replacement bulb (which needs replacement every 12-14 mos), but I do think adding your public review to the listing will also help others from making that same mistake. Thank you. Lastly, while you may personally be better off just hanging onto the bulb as all UV bulbs need to be replaced every 12-14 mos anyways, we would be happy to accommodate a return request for the new, unused, and in original packaging 30 days of purchase If this is your desire. You will find return instructions here: https://playitkoi.com/policies/refund-policy Thanks, John and sorry that this first purchase didn't go as you expected. - The PIK crew

Posted 4 years ago

Play It Koi is rated 4.9 based on 4,170 reviews