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Play It Koi Reviews

4.9 Rating 2,688 Reviews

97 %

of reviewers recommend Play It Koi

Company Reviews

Product Reviews

4.9

Based on 2,688 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 18th May 2024

Play It Koi 5 star review on 16th May 2024

Play It Koi 5 star review on 16th May 2024

Play It Koi 5 star review on 16th May 2024

Play It Koi 5 star review on 16th May 2024

Play It Koi 5 star review on 16th May 2024

Play It Koi 5 star review on 16th May 2024

528

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the Periha Drop-in Submersible UV-C Sterilizers × 1 40W - Periha Submersible UV Clarifier for my pond. I placed it near the filter area that is close to waterfall and covered the filter box so the light wouldn't affect birds, fish, toads, etc. After just a few hours found a dead toad. Moved it to skimmer box and again covered box. Within a few hours one dead fish and several more dead toads. Requested a refund as this unit was literally in my pond less than 1 day and was told by management they have a no refund policy on a "used" product. I also ordered hyacinths and water lettuce. Neither are looking well and I will have to replace. This is my first and last purchase with this company.”

Posted 3 weeks ago

“I did not know what center tube for pf 2400. .the one sent will not work. You say send it back in same box. No it is huge because also ordered was sponges. Now I have to pay to send back and you say I will also be charged the original free shipping. Not acceptable. Going to my credit card. I still need a center tube for it. Now you say I have to spend $160 for a lid assembly with tube...but pond max says that one comes with the same single looking tube I got with a lip on bottom and pieces sticking out.”

Posted 1 month ago

“none of these items have as yet been delivered - I have only received the lillies (which were supposed to be delayed) not having these items has prevented me from planting the lillies. the lillies are now pretty much dead so i would like my money back for the whole order . this has been a waste of time and money. i have not been able to achieve what i needed to.”

Posted 1 month ago

“Did not get the product. Shipment was sent with wrong carrier and it was not delivered. No response from customer service yet”

Posted 8 months ago

“The pond liner tape won’t stick to either of my liners with ir without the use of primer. I spend money and at least 4 hours prepping for this product that is totally bogus.”

Posted 8 months ago

“Sold me sinking bioballs which float! You do the rating!!”

Posted 11 months ago

“I'm very disappointed with my recent experience. I ordered the frogbit on Wednesday, May 10th, to be delivered to Eugene, OR. By a week later, they had not shipped yet so I sent an email asking when they would be sent out. I never got a response but I saw on my account that they shipped it the next day, Thursday, May 18th by FedEx 2nd day. It seemed like they had forgotten about my order until I reminded them. I was surprised they shipped my order of live plants on a Thursday since the website clearly states that plants are only shipped Mon - Wed. My office is not open on Saturdays so the package was not delivered until Monday, May 22. I opened the package immediately and the frogbit were all yellowing or brown. The plant tissue was slimy and all the roots had broken off from decay. I'm not sure what state they were in when you shipped them but they were no longer healthy or viable by the time they arrived (see attached photos). When I requested a refund, I was informed they would not refund me the price of the shipping. It seems to me, I should not have to pay shipping on a damaged product that died in transit because the PIK shipping department broke with their own policy. This is the second time in a row that I have been disappointed with PIK service. I get the feeling they have expanded their company and they no longer provide the level of care or service they used to.”

Posted 11 months ago

“I'm waiting for response of my email telling you that my order showed up completely broken. All four bulbs came in hundreds of pieces of broken glass”

Posted 1 year ago

So sorry to hear things didn't go as planned on your most recent order. We strive to make every customer experience excellent. We To help ensure that your next one goes swimmingly well, would you please give us a chance to recover by calling our main support line at (206) 350-7580. Thank you!

Posted 1 year ago

“long wait for shipping”

Posted 1 year ago

“Everyone was very nice , but they sent me 2 floating baskets that were defective (rims would not straighten out from packaging ) and they were 6 " smaller than website description . They said I have to pay return freight and I could not return the one I opened. How would I know it was defective without opening it ? Very bad policy . I will never buy anything from them again. Never had a problem with any of the other websites that sell koi supplies.”

Posted 1 year ago

“I ordered a $5,000 filter / pump / UV kit that said it was to come assembled and it hasn’t, it’s come in random parts and the parts come in randomly on their own, weeks apart from each other. This is a joke and I will recommend everyone stay away from this website. I paid $5,000 for a fully assembled pond filtration system, not just random parts where I have to put it together whenever the final pieces come in randomly without notice, there is ZERO assembly done, ridiculous and false advertising”

Posted 1 year ago

“Your ad is very deceiving I was expecting the whole UV unit but just got the bulb. Not familiar with this stuff so when I seen the picture I assumed it included everything will be returning for refund”

Posted 1 year ago

Hi John, Our goal is long-term, repeat customers and I'm sorry that you felt things could've been more clear in this instance. I did review the description of the purchase and it does appear to be clear that what you ordered is just a replacement bulb (which needs replacement every 12-14 mos), but I do think adding your public review to the listing will also help others from making that same mistake. Thank you. Lastly, while you may personally be better off just hanging onto the bulb as all UV bulbs need to be replaced every 12-14 mos anyways, we would be happy to accommodate a return request for the new, unused, and in original packaging 30 days of purchase If this is your desire. You will find return instructions here: https://playitkoi.com/policies/refund-policy Thanks, John and sorry that this first purchase didn't go as you expected. - The PIK crew

Posted 1 year ago

“My order was not correct and the company has not made it right after a week. They seem to be debating whether or not they should make it right.”

Posted 1 year ago

We are sorry for the delays. The order was incomplete as it was shipped from the manufacturer. We have brought this to their attention and are awaiting updates for resolution. If we could make the process go any faster, we would. Please continue to stay in contact with us via email. As soon as we have any updates on the timeline for re-shipping your missing items, we will be in touch. Should you have any other questions in the meantime, please let us know.

Posted 1 year ago

“After a purchase they blast you with multiple sales emails and apparently they don’t pay attention when you “unsubscribe”. I’ve unsubscribed multiple times and got another email yet again. So, if you want to get blasted with emails from a business that won’t listen, purchase from Play it Koi.”

Posted 1 year ago

“Someone please call me 770 8550828. LOYCE Kompar. Never received my product.”

Posted 1 year ago

“I ordered overer a week ago. Recieved one item. Still waiting on 12 to ship.”

Posted 1 year ago

“The plants were below standard. Roots were separated from water lettuce on all but two. Hyacinths were tiny and yellow ! Informed Play it Koi. The response was dismissive. Would never purchase plants from Play It Koi again if it were the last source on earth.”

Posted 1 year ago

“I never received the package even though FedEx said it was delivered. I started a case file with them. They are the worst shipper I have ever dealt with and would never use them. This is not the first time they screwed up a delivery. They normally deliver to Sherman Avenue when it should be Sherman Place. If that is the only shipping service you use I will not be other anything from you. Thank you.”

Posted 1 year ago

“Not well. Your new customer coupon offer is a poorly designed bait-and-switch, even if that's not the intent. I tried to take advantage of it and the email link didn't work. When I asked you to apply it, I got some long-winded excuse for why it wouldn't apply/help, rather than someone simply applying it. Then, my order (my FIRST, and last order) got screwed up, and I had to invest MORE of my time to help you fix your mistake. I was not impressed with how you handled the new customer coupon, and plan to let no less than 9 other pond friends know that your new customer coupon does not work. Had I known you wouldn't honor your new customer coupon, I would have chosen a different site, where my net cost would have been less. Not impressed. As a retired CEO and former founder of several companies, I know that sometimes you need to just apply the discount, even if the details don't 'fit right', as was the case with my order. Your failure to do so has caused me to lose trust in you and you to lose a new customer - exactly the opposite of what your new customer coupon would have accomplished had you simply honored it. On top of that, I intend to let other pond owners know about my experience.”

Posted 2 years ago

“They don't stand behind their plants that die within the first 5 days”

Posted 2 years ago

Play It Koi is rated 4.9 based on 2,688 reviews